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Title Quality Assurance Program Management
Target Location US-TX-San Antonio
Email Available with paid plan
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Candidate's Name , BSHA, LPNSan Antonio, TX C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYMotivated Healthcare professional with extensive years of military and civilian experience managing all levels of large-scale projects to include, budgeting, acquisitions, administration, training development, extensive planning, safety program management, quality assurance, and overall operations in the Healthcare field. I look forward to bringing a strong and positive drive towards efficient customer service to your organization.SKILLSBilingual communicator Program managementSelf-motivated Open-mindedProven leadershipInstructor EvaluatorQuality AssuranceMS Office ToolsWORK HISTORYLeadership Officer Training Corps (LOTC) Instructor, 07/2022 to Present,San Antonio Independent School District- San Antonio, TexasManage the LOTC program effectively according to law, regulations and policies. Teaching recommended LOTC subjects per curriculum and promote good citizenship to middle schoolers. Provide students with guidance to analyze and improve study methods and habits, monitor grades. Exceed the recommended LOTC student recruitment goal of 10% by actively recruiting students. Build relationships with parents, students, and local community entities impacting the local populace. Support student development thru extracurricular activities. Coordinate and attend community events to instill community service in students.Clinic Administrator (LPN), 03/2020 to 07/2021,WellMed Medical Management- San Antonio, TexasManaged a clinical staff of twenty-four employees.Coordinated, supervised, and accounted for the daily activities of business support, and production of team. Built and maintained relationships and collaborated with internal and external stakeholders.Conducted monthly walkthrough clinic inspections to remain Joint Commission compliant.Planned, implemented, and monitored clinical operations, programs, and strategies.Oversaw all issues pertaining to Human Resources to include payroll.Communicated, defined, and implemented opportunities to improve performance metrics.Consistently conducted employee evaluations to include quarterly mentoring sessions.Changed culture of clinic from low productivity and 3-star rating to 4-star rating in 12 months.Senior Health Readiness Manager, 11/2017 to 03/2020 321st Civil Affairs Brigade, U.S. Army  San Antonio, TexasBriefed executive leadership on the medical metrics of 1787 service members. Monitored medical readiness trending and identify solutions for improvement.Validated sustainment certifications for 54 medics by utilizing computer tracking software.Managed the Combat Lifesaver Program for the command spanning 9 different sites across three states.Responsible for the acquisition and distribution of medical supplies with a budget of $230,000.00Coordinated and executed Mass Medical health screening events for over 200 Service members per event.Verified provider credentials and grant system accesses.Increased morale of medics which felt underutilized prior to my arrival.Senior Operations Manager, 08/2014 to 11/2017 4th Brigade Health Services, U.S. Army  San Antonio, TexasResponsible for all matters concerning operations, plans, organizational training. Provided oversight of 24 Noncommissioned Officer Courses with 161 instructors across 6 states. Served as liaison to multiple external agencies building good relationships which benefited organization. Led team to score highly on accreditation inspection for quality assurance and safety. Evaluated instructors and provided feedback quarterly for proficiency at instruction delivery.Supervised 15 senior and junior Noncommissioned Officers within the Operations section.Associate Medical Staff-LPN, (Part-time) 08/2010 to 08/2014 CSL Plasma  Louisville, KYResponsible for the evaluation of donor suitability for automated plasma donor procedures. Administration and supervision of approved immunizations other than red blood cells. Provided limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.Promoted positive customer relations to over 7,000 donors annually. Conducted confidential interviews with donors obtaining information regarding suitability to donate plasma.Performed medical history reviews and health assessments to over 1200 donors annually.Health Services Career Manager, 06/2010 to 07/2014 US Army Human Resource Command  Fort Knox, KYResponsible for the life-cycle medical personnel management of approximately 4,005 Army Reserve Soldiers. Planned and executed over 372 career progression assignments.Processed time sensitive personnel actions accordingly meeting all deadlines appropriately. Provided regulatory and career guidance to major Army Reserve Commands.Accountable for management of 3 continuing health education accounts totaling $387,000.Maintained and updated the Soldier Management automation system.Filled 240 Active Guard Reserve requisitions by actively recruiting the right individual for the position.Operations and Plans Manager, 03/2006 to 05/2010US Army South- San Antonio, TXPlanned, coordinated, and executed 20 medical humanitarian events in 7 countries.Managed the foreign travel and required training of each 45-man team per event.Delivered services to over 250,000 local nationals including medical, vision, dental, and veterinary services.Conducted logistics support securing cash/checks more than $35,000 per event.Sought after and negotiated contracts for base camp repairs with local contractors.Initiated and closed out contracts for cell phones, rental cars, and hotel accommodations.Communicated constantly with U.S. Embassy, Host Nation Civil and Military agencies to achieve event success.EDUCATIONBachelor of Science: Health Care Administration (Summa Cum Laude),Trident University International - Cypress, CACERTIFICATIONSLicensed Practical Nurse (LPN) Master Resilience Trainer (MRT)Basic Life Support (CPR) Instructor Evaluator CourseProject Management Certification Course OHSA 30 CertificationSecret Clearance

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