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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEMy objective is to help and protect others while fulfilling their needs in a friendly and timely manner.EXPERIENCECustomer service representativePizza Hut (Pembroke Pines)April 2018  2019Upsold menu items items and contributed to a 20% boost in additional sales over over six month periodBoosted client satisfaction by working with kitchen staff to accommodate special dietary requestHandles high pressure situations during peak hours serving 220+ customers per shiftCustomer representativeXYZ Company ( remote)December 2021-presentEngaged with customers over the phone, effectively addressing inquiries and providing solutions in customers satisfaction rating.Assisted customers with with product information and troubleshooting resulting in improved understanding and customers loyaltyResolved billing issues, resulting in outstanding resultsEDUCATIONGED certificationAWARDS AND ACKNOWLEDGEMENTSI speak Portuguese, French and Creole