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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE (cell) / EMAIL AVAILABLESUMMARYResults driven learning and development professional with over ten years of management, project management, supporting the adoption and promotion of learning initiatives to increase technology application and platform usage across organizations such as Cox, AT&T and McKesson and healthcare, Shepherd Center and Community Health Systems, Inc. Collaborated with organizational leaders to create enterprise wide process to standardize training methods, standard operating procedures, and delivery while implementing organizational change to improve staff and new talent orientation and development.CERTIFICATIONS: Certified Scrum Master, Certified Scrum Product Owner, Prosci Certified Change Practitioner PROFESSIONAL EXPERIENCESenior Organizational Change Consultant, CSS Staffing, Omaha, NE July 2023 present Collaborated with the Omaha Public Power District PMO with their technology transformation initiatives to understand their current and future operational states. Identified barriers and any risks to end user adoption and acceptance.Senior Organizational Change Consultant, Oracle, Kansas City, MO March 2021 June 2023 Partnered with Veterans Administration Medical Center clients to understand their current and future operational states. Identified barriers and any risks to end user adoption and acceptance. Applied the appropriate change management tactics to implement workforce adoption activities. Documented and tracked stakeholder engagements, project management tasks using Version One, Power BI and Microsoft Excel. Documented standard operating procedures for nurses and physicians. Collaborated with clinical teams, IT professionals and stakeholders to analyze user requirements, clinical workflows and system enhancements. Provided guidance to end-users and clinical staff using Powerchart for patient documentation, medication administration, order entry and other clinical tasks using Forms, IView, PowerPlan/Orders, Tracking Boards, MPages, Dynamic Documentation and Powernote. Information Systems Training Planner, Shepherd Center, Atlanta, GA July 2017 March 2021 Partnered with Human Resources, clinical leaders, physicians and nurse educators to assess ongoing and future staff educational and professional development needs, conducted needs assessment, developed and implemented the appropriate learning inventions to educate clinical and non-clinical staff. Documented standard operating procedures for nurses and physicians. Promoted the adoption and increase technology application of various platforms across the Shepherd Center, including learning management system, Maestro and various vendor and security software programs. Partnered with department management, Piedmont Hospital and Epic consultants to execute a project plan for the implementation of Workday Learning and Epic training implementation, tracked project status, risks and provided status reports to management; Served as the Learning Management Systems (LMS) Administrator to implement the Workday Learning and SumTotal Mastro Growth learning management systems: built, assigned and tracked learning plans curriculum and courses, including e-learning courses using Adobe Captivate and classes on various topics including Epic, employee annual training. Served as single point of contact to provide application and technical support to over 1800 employees. Conducted Train-the-Trainer sessions. ServiceNow used to review and respond to service requests, edit and post training materials to intranet. Certified as an Epic Test Administrator to administer online and/or paper exams. Sr Instructional Developer/Trainer, 3iPeople Alpharetta, GA (contract) September 2016 March 2017 At Cox Enterprise, Inc., promoted the adoption of Avature, a Customer Relationship Management (CRM) tool, for human resource professionals. Attended weekly project and User Acceptance Testing meetings to report project status to leadership. Collaborated with business partners to analyze, implement, and evaluate learning curriculum for their prescribed audiences: DealerTrack, Pipeline Managers, Event Specialists and Branding Specialist. Partnered with HRTS, Avature and business partners to understand and document business requirements, skill sets and workflows. Developed and facilitated instructor-led and virtual courses on Avature CRM; created role-based standard operating procedure guides, presentations and facilitators guides. Community Health Systems, Clinical Informatics Franklin, TN June 2015 September 2016 Training Analyst EMR Instructional Developer Promoted the adoption of MEDHOST and various Cerner applications, FirstNet, PowerChart and PharmNet to physicians, nurses and pharmacists. Collaborated with key stakeholders to conduct training needs analysis to identify and implement the appropriate learning interventions to improve employee job performance. Partnered with key organizational stakeholders to develop, deliver, and evaluate training solutions that meet the Alicia Maria WilliamsPHONE NUMBER AVAILABLE (cell) / EMAIL AVAILABLEorganizations strategic imperatives and are in alignment with the organizations core values. Documented process workflows, patient documentation, medication administration, order entry and other clinical tasks using Forms, IView, PowerPlan/Orders, Tracking Boards, MPages, Dynamic Documentation and Powernote. Designed and developed engaging courseware (e-learning, ILT) to train individuals at all levels of hospital personnel. Developed e-learning courses using Adobe Captivate. MarketSource, Commercial Innovation Channel Services, Alpharetta, GA August 2013 May 2015 Instructional Developer Established and maintained relationships with Sales Program leadership and their teams to understand their business processes and training needs to create the appropriate learning inventions and role-based standardized operational procedures, policies and playbooks to achieve their desired business outcomes using SalesForce.Jawood, Columbus, GA Training Consultant (Contract) April 2013 August 2013 Traveled to various locations to conduct membership and billing training related to the National Health Care Reform legislation for Enrollment and Billing classes with over twenty (20) employees weekly, via phone, classroom or one-on-one. Consulted with management weekly to promote the adoption of Gemini, ISG/STAR, Ultera applications. Identified the training needs of new hires to define training schedules and performance improvement plans, needs assessments and training materials. Cox Media Group, Atlanta GA November 2012 February 2013 Training and Development Consultant (Independent Contractor ) Acted as a Project Lead, identified and documented business, system and user requirements to implement Taleo Learn, and participated in cross functional project User Acceptance Testing and Joint Application Development meetings. Developed end user documentation, standard operating procedures and training materials for internal administrators.McKesson Corporate, Alpharetta, GA December 2009-November 2012 HR Records Administration Team Leader Supervised four employees responsible for administering: I-9 and e-verify, WOTC, New York and California Wage Theft Act, records management, reduction in workforce and digital imaging personnel records project. As project lead, promoted the adoption of the ImageNow tool to human resources staff across the US. Conducted kick off meetings to promote the launch of imaging project to all US offices, provided project schedule and assigned task, developed project plans, weekly budget and status reports, risk logs and communications, requests for change. Designed, developed and facilitated engaging instructor-led and virtual training courses to train staff on ImageNow and Guardian tools. Conducted Train-the-Trainer sessions to promote the adoption of ImageNow and Guardian tools. Documented Standard Operating Procedures (SOP) and supported the implementation of the process changes to the digital repository and employment verification. As a Technical Course Developer, managed the analysis, design, and development of learning solutions that employ a variety of delivery modalities (e-learning, instructor led training, webinars, virtual delivery, performance support) for various types of content to include product knowledge, technical, applications, process and behavioral skill development, patient documentation, medication administration, order entry and other clinical tasks. |
