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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Rockville/MarylandEXPERIENCECall Center ManagerSpinneys01/2023 - 02/2024 LebanonManaged and trained call center staff to ensure high performance and service quality.Monitored call quality and service standards to maintain customer satisfaction. Improved processes by analyzing metrics and implementing enhancements. Coordinated with departments like logistics to resolve customer issues effectively. Prepared and reviewed performance reports on key metrics and service levels. Handled escalated customer complaints to resolve them quickly and effectively. Oversaw call center technology and CRM systems to ensure smooth operations. Developed training programs to keep staff updated on procedures and best practices.Customer Service ManagerVirgin Megastore03/2021 - 11/2022 LebanonManaged a team of customer service representatives to ensure excellent service delivery.Implemented customer service policies and standards to uphold Virgin Megastore's reputation.Conducted training sessions to enhance staff communication and problem-solving skills.Monitored customer service metrics and implemented improvement initiatives. Collaborated with management to develop strategies for improving customer satisfaction.Provided feedback and support to team members to enhance performance. Fostered a positive work environment focused on teamwork and continuous improvement.Represented Virgin Megastore as a brand ambassador for exceptional customer service.Front Desk ReceptionistPhoenicia Hotel05/2020 - 02/2021 LebanonManaged guest arrivals and departures efficiently. Provided information and recommendations on hotel services and local attractions. Handled bookings, modifications, and cancellations. Processed payments and managed guest accounts.Addressed guest issues promptly and professionally. Communicated with housekeeping and other departments to meet guest needs. Maintained accurate guest records and prepared daily reports. Answered and directed calls, assisted with guest inquiries, and managed wake-up calls.Monitored and replenished front desk supplies, ensuring all materials were available for daily operations.Sales AssociateABC Department01/2019 - 04/2020 LebanonProvided exceptional customer service by greeting customers warmly, identifying their needs, and offering assistance throughout their shopping experience. Demonstrated thorough knowledge of ABC Department's products, including features, benefits, and pricing, to effectively guide customers in their purchasing decisions.Actively participated in team meetings and training sessions to stay updated on product knowledge, sales techniques, and company policies. Collaborated with team members to achieve sales targets and promote a positive work environment focused on customer service excellence. Addressed customer inquiries, concerns, and complaints in a professional and timely manner, resolving issues to the satisfaction of the customer and the company.Contributed to promotional events, sales campaigns, and seasonal promotions to drive store traffic and maximize sales opportunities. SUMMARYAs a dedicated and enthusiastic professional, I bring a proactive approach and a passion for achieving results to every project. My creativity and innovation drive me to develop compelling strategies and implement effective techniques that propel success. With a strongcommitment to excellence, I connect deeply withstakeholders, inspiring action towards shared goals. Always staying informed about industry trends, I am eager to leverage my skills and knowledge to make a meaningful impact in any environment.SKILLSCommunication Leadership Problem-SolvingTeamwork Adaptability Time managementCustomer Service CreativityCritical Thinking NegotiationInterpersonal skills FlexibilityOrganizational skills Collaboration AnalyticsNetworking Strategy MarketingVOLUNTEERINGBeirut Marathon AssociationServed as a volunteer for the Beirut MarathonAssociation, assisting with various tasks duringmarathon events. Responsibilities includedparticipant registration, race logistics support, and distributing refreshments. Contributed to thesmooth execution of events, ensuring a positiveexperience for participants and spectators alike.Animals LebanonContributed as a volunteer for Animals Lebanon, anon-profit organization dedicated to improvinganimal welfare. Assisted with animal rescue efforts, rehabilitation, and care activities. Supportedcommunity outreach initiatives to raise awarenessabout animal rights and welfare issues. Played arole in advocating for the protection and well-being of animals in Lebanon.FoodBlessedVolunteered with FoodBlessed, a non-profitorganization dedicated to fighting hunger and food waste in Lebanon. Contributed by sorting andpackaging donated food items for distribution tofamilies and individuals in need. Collaborated with a team of volunteers to ensure efficientorganization and distribution of food resources.Played a role in addressing food insecurity andreducing food waste in the community throughhands-on volunteering efforts with FoodBlessed.LANGUAGESEnglishNativeArabicNativewww.enhancv.com Powered byEEXPERIENCECustomer Service RepresentativeAlfa Telecom02/2018 - 11/2018 LebanonSuccessfully resolved a high volume of customer inquiries on a daily basis, ensuring timely and satisfactory resolutions.Received recognition from supervisors for consistently delivering exceptional service and maintaining a positive customer satisfaction rating. Received praise from customers for demonstrating empathy, patience, and professionalism in addressing their concerns and inquiries. Consistently adhered to company policies and procedures while finding creative solutions to meet customer needs and expectations. EDUCATIONHigh School DiplomaHariri High School 32020Bachelors Degree-Digital MarketingAmerican University of Science and Technology2024INTERNSHIPSDigital MarketerDiatronik Company09/2023 - 12/2023During my four-month internship at DAC Company, Igained hands-on marketing experience, quickly adapting to challenges and applying theory to practice. This experience sharpened my skills in strategy, collaboration, and problem-solving, preparing me to contributeeffectively in a professional setting.www.enhancv.com Powered by |
