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C A R E E R H I G H L I G H T SLed 3 projects, overseeing average budgets of USD Street Address ,000 forResource & Development, Resourcing, and Product Launch. Conducted continuous monitoring and evaluation of project performance and satisfaction indicators, employing a data-driven approach for ongoing optimization.Translated the requirements of 5 internal teams to technical languages, secured approval and budget for project execution, and monitored progress to ensure timely and aligned deliveries. AT&T Orlando, FLSenior Technical Project Manager (contract) Street Address /2023 - 07/2023 SILVIACAVASSANITrilingual English-Portuguese-Spanishproject manager professional with over 8years of experience in the Telecom industry,where I've honed my skills in driving globaloperations, optimizing P&L performance, anddeploying cost-effective strategies to elevatecustomer satisfaction. My expertise includesdirectional leadership to the entire projectteam with concerning to scope, schedule,budget, quality and execution-defined goals,and I thrive as a collaborative communicator,team builder, and problem solver committedto excellence. Moving forward, I am seeking aproject manager role where I can providedirection and set priorities for the projectteam.PHONE NUMBER AVAILABLEEMAIL AVAILABLEin/silvia-cavassaniOrlando, FLLegally represented the company in Brazil, signing over 500 external contracts monthly following approval from the U.S. headquarters. Introduced the "quote-to-cash" process across Latin America, achieving a notable decrease from 15 to 9 days for quote completion and a 60% reduction in customer payment delays.Managed monthly meetings with 20+ representatives from all areas of the company in Latin America to address issues and ensured compliance rules with regulatory bodies.Led the company with 180 employees, conducted market research and analysis on competition, produced metric reports, and executed programs with strategic initiatives.Monitored performance indicators, achieving a 97% satisfaction rate from internal and external customers during the tenure. AT&T BRAZILSenior Manager Corporate Strategy 12/2013 - 12/2022 Implemented initiatives to drive overall P&L improvement in the region and supported project management for revenue growth, resulting in a 9% increase in market share.Achieved a 20% reduction in operational costs by implementing pricing reviews between quotation and procurement, employing Best and Final Offer strategies.Facilitated multifunctional teams in identifying and resolving regional challenges, leading regional cross-functional business efficiency and effectiveness programs.Oversaw cost control for procuring Ethernet circuits, analyzing expenditures for installed circuits totaling around USD 800,000 annually in Ethernet access circuit acquisitions.Senior Business Planning Manager 08/2011 - 11/2013*Sabbatical - 08/2023 - PresentEstablished 2 service implementation centers, consolidating service delivery for the Canada and Latin America region from these 2 offshore centers.Managed project managers oversee service implementation across Latin America and Canada, leading a team of 20 employees in these 2 centers.Developed processes and action plans, enhancing group performance and achieving more implementations with fewer personnel. Expanded the capabilities of the Brazil office to provide remote support for implementing 40% of U.S. services, managing 2 project coordinator groups comprising 14 professionals.Established a service implementation center in India, training 7 employees and developing new processes, reports, metrics, and controls for the global implementation of MLAN services. Program Manager 11/2003 - 07/2011P R O F I L EE D U C A T I O NPOSTGRADUATE DEGREE IN PROJECTMANAGEMENTFIAP, BrazilBACHELOR IN COMPUTERSCIENCEUMESP, BrazilC E R T I F I C A T I O NAgile Project Management - GoogleFrom Planning to Strategic Thinking:Thinking and Acting in Complex ScenariosLeading OthersLeading Team and Reaching ResultsManagement AbilitiesCrash  Negotiation, persuasion, andmeetingsK E Y S K I L L SStrategic Risk ManagementStakeholder ManagementNetworking Technologies (IP, Routing,Nets, DNS)Effective Problem-SolvingData AnalysisQuality Management AcumenConflict ResolutionOutsourcing and AnalyticsMicrosoft Office, MS ProjectOracle (E-PRO), SAP