| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEStreet Address N 19th Phila, PaEMAIL AVAILABLESkills Proficient in Microsoft Office Active Directory Firewall Configuration Server Policies PC hardware and Software Troubleshooting Customer Service Windows XP, Vista, 7, 8, 10 Networking ProtocolsWork ExperienceIT Service Analyst- Penn Medicine Aug 2019 PresentCoordinate resolution at the Service Desk for P1 and P2 issues.Update tickets for status and priority changes, regular updates while ticket is being worked by on-call analyst.Provide regular updates to Escalation Administrator or ISOD on open SEV issues.Monitor interfaces for the NOC when there is no coverage from their staff.Review any open SEV tickets with the next SEV Runner at shift change. IT Service Analyst-Robert Half (Penn Medicine) Dec 2018 July 2019Supported, troubleshot and resolved end user issues via phone/email/Athena ticketing system.Provided first-level support in a fast paced environment.Provided remote support to customers internally and externally on PC and Macintosh systems.Handled issues such as outages or anything directly affecting patient care by collaborating with different IS support groups.Provided VPN\DUO support.Utilized multiple applications and tools that include SCCM, Team Viewer and Active Directory to troubleshoot issues.Supported multiple go lives that included Office 365 and Epic PennChart 2018 upgrade. Tech Support Analyst- Janney Montgomery Scott Oct 2017 - July 2018 Communicated resolutions in a clear, professional and timely manner Resolved issue requests via phone, email, and tickets Ensured proper documentation via ticketing program Service Now Troubleshooting Microsoft Outlook and Microsoft Office Troubleshooting VPN and Remote AccessRefresh Technician, Insource May 2017 - Sept 2017 Completed company-wide refresh initiative for Janney Montgomery Scott Installed Windows desktop and laptop computersTech Impact, Philadelphia May-June 2016Internship: Desktop Support Accessed images and files from Network Attached Storage Reimaged PCs, PC health and maintenance, scrub malware Troubleshot PC hardware and softwareCertificationsCisco IT EssentialsCompTIA A+Network and Systems Administration Proficiency Certificate EducationIT Works March June 2016 100+ hours of corporate level professional development training 250+ hours of technical trainingCommunity College of Philadelphia Graduated 5/1/2017 Computer Information Systems - Information Tech Relevant courses: Intro to computers, Microsoft Office, Windows Server Administration, Windows Active Directory services, Networking, C+ |
