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Title Case Management Customer Service
Target Location US-IL-Chicago
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE-Cell Home PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL PROFILE:Healthcare professional with over 20 years experience, possessing demonstrated patient and managed care, in various healthcare environments, both health systems and health plans. Extensive claims processing, medical terminology, and HMO experience. Served in the Advocate Trinity Care Management in the role Administrative duties along with Case Management Assistant duties. Left Advocate after 20 years of service to expand Healthcare experience. 2019-2021-Dr. Joseph Thomas, M.D.Office management, referrals processing, coding/billing of office services, patient injections, insurance verification, phone management and appointments.- part time position, and full time when needed, EPIC referrals/clinical reviews SUMMARY OF QUALIFICATIONS: 2006- 2017 (Case Management Assistance and Adm. Assistant Dept) 20 years of service in healthcare capacity. Worked for Advocate Corp for 20 years.CPT and ICD-10 Coding on patient encounters for visitsQuality Assurance & Customer Service on Phone callsManaged Care & Medical Claims with EOB to clientsIn- Patient & Outpatient Services scheduling of referrals and testing with Prior AuthorizationMember Benefits & Patient Billing, knowledge of Diagnosis codes for referral processingReport Writing, experience in E-clinicals, along with Cerner and Athena sofeware for patient dataInsurance Verifications & Patient Preparations for Intake as Medical Assistant in MD office with vitalsClaims reconciliation /Pt Accts /Referral CoordinatorExperience in Cobius reports, Ecin reports for Care Management Dept/ usage Electronic ChartsAssistant in Referral data for Case Managers and Social WorkersAssistant in UM with daily reviews and also retro reviews.Assisting the Internal/External clients with Statistical positive outcomes in Denials /Appeals with Resolutions for Reconciliation of payments with Analyzation of documentation with software for casesPatient Advocate for benefits explanations and services regarding their plans CUSTOMER RELATIONS REPRESENTATIVE, 2004  2006Advocate Home Health, Inc., Oakbrook ILFacilitated calls from hospitals and md offices for customer service needs durable medical equipment and nursing orders with case managers/ intake of orders dailyEarly 1982 worked in Provider Relations in contracts department at BCBS for 2-3 yrs MANAGED CARE COORDINATOR 1998  2004Advocate Trinity PHO, City, StateInteracted with md offices, training md staff of updates related to insurance plans,hmo, medicaid, medicare policiesPerformed Hedis reports for the insurance companies regarding selected charts from PlansScheduled presentations for office staff meeting/calculated and standardized data with reports for departmentsReconciled charts for review for audits /revenue funds for denied admissions with Medical DirectorResearched analytical data and processed for monthly meetings for the PHO staff with Power Point data charting EDUCATION:Circle Campus-Liberal Arts- studies1975 -1978Bryman Medical Assistant Technical school  trained as Medical assistant 1year program also Phlebotomy with a certificate received,experienced in injections, patient triage, intake of patients, and insurance referral process, ekgs, other duties.

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