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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:Highly skilled and experienced professional with extensive background in Healthcare and Business Banking services. Seeking new career opportunities that will leverage my expertise, experience and career aspirations. Qualifications : Surgical Technician: 5+ years. Familiar with concepts, practices and procedures within plastic surgery field. Completion of appropriate surgical technician program. Excellent team player with the ability to effectively communicate with individuals at all levels internally and externally. Ability to interpret, adapt and react calmly under pressure and in stressful conditions. Business Banking Expertise: 10 years. Strong business acumen, coupled with a good balance of strategic thinking and operational rigor. General business knowledge and experience of core business products and services in personal and Private Business Banking. Delivered client service excellence and deepen client relationships. High attention to details and the ability to multi-task, manage time and competing priorities effectively. Proficient in utilizing Microsoft Office (e.g. Excel, PPT, Word, Outlook). Professional Experience:Vanguard Dermatology-Phynet - New York, NY January 2018 to Present Surgical TechnicianAccomplishments: Assist dermatologist and plastic surgeon with a wide range of surgical and cosmetic procedures, such as biopsies, excisions, Mohs and reconstructive surgeries by providing sterile instruments, equipment and supplies as needed. Maintain a cleaned and sterile environment, prepared surgical instruments, and ensure sterility of all equipment is in proper working order. Adhere to all safety protocols and infection control procedures following estabalished guidelines at all times. Assist with room set up by organizing and arranging surgical instruments, equipment and supplies according to surgeons preference. Help with patient preparation for surgery; communicate and educate patients on pre-operative care, as well as answered all questions, concerns, and follow through with committment. Assist in managing patients records, and documentations with the most degree of intregrity and confidentiality. Collaborate with surgical team and healthcare professionals in a fast-paced environment to ensure a welcoming and organized atmosphere as well as providing optimal patient care. Other administrative functions as assigned to ensure efficient operations. Serve as a resource to the members of the surgical team. Santander - New York, NYBranch Operations ManagerAccomplishments:September 2014 - January 2018 Effectively managed the day-to-day operations of the branch, including hiring, adequate staffing levels, timely opening, and closing of branch operations. Provided leadership, training, guidance, and coaching to staff about products or services offered by the bank. Monitored the performance of staff members to ensure they meet goals, and adhere to the firms policies and client service levels. Supported the development and execution of marketing initiatives to drive client engagement and sales. Supervised daily cash management activites and ensure balancing procedures were accurately completed. Improved operational processes for a more functional, streamlined and efficient results. Provided excellent client service, engaged in client building relationships and demonstrated ability to independently handle clients problems and follow through expeditiously. Lead the strategic planning process by implementing production goals, budgets, and operating plans to align with business objectives. Ensured compliance with security, safety and emergency preparedness procedures. Monitored and maintained compliance with firms policies and regulatory requirements. Conducted regular audits to ensure accuracy in financial transactions and inventory control were being followed. Peoples United Bank - New York, NY March 2011- September 2014 Financial Services AssociateAccomplishments: Participated in cross-selling activities such as checking, IRA, and Business accounts. Exceeded sales goals and secured over $1 million in revenue. Provided comprehensive financial advice to clients regarding their overall financial needs and applied appropriate strategies to meet clients needs. Handled customer service issues and effectively resolved complaints and provided satisfactory solutions. Developed in-depth knowledge of our financial products and made referrals for Long Term Investments, Business Banking, and Consumer Loans. Developed and sustained long-term relationships with clients to encourage repeat business and client referrals. Expert in all aspect of account opening, money movement, account linking and other client service-related duties. Northfield Bank - New York, NY February 2008 March 2011 Head TellerAccomplishments: Supervised the teller staff ensuring optimal customer service, accuracy and compliance with policies and procedures. Assisted tellers in handling complex customer transactions, answering questions and resolving issues or concerns. Oversaw cash management, including vault management, and preparation of cash orders. Build teller awareness of new products and other banking services to capitialize on the business referral and cultivate banking relationships opportunities. Oversaw the training of new teller staff ensuring that a high level of customer service was provided, offering answers and assistance with a smile. Ensured daily teller established balancing routines are completed in a timely and accurate manner. EducationSusan E. Wagner High School September 2002 - June 2006 |
