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Click here or scroll down to respond to this candidateCandidate's Name
Burlington, New Jersey Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE OVERVIEWA wealth of 18 years of experience in Customer Service and Global Trade & Logistics. Key strengths include: strong customer centric mindset, ability to multitask critical activities, collaborative approach with strong organizational skills.PROFESSIONAL EXPERIENCEOctober 2023 - PresentAirline Attendant/ Material Logistics Specialist: Spirit Airlines Philadelphia International AirportProvide world-class customer service to all passengers upon arrivalRender assistance to passengers with physical challenges to ensure maximum safetyAssist with baggage and boarding needs to ensure passengers are fit for admission without delaysEnsure all excess baggage and applicable fees are collected without exception in accordance with Airlines Policies and Procedures.Assist passengers at self-service kiosks for seamless check-insEnsure compliance with all DFT regulations for check-in and boarding proceduresPrint job tickets and pick materials necessary for corrective tasksConduct weekly inventory and cycle count to ensure accurate material managementPrepare tools and equipment relevant for aircraft maintenance June 2021 May 2023Customer Service Rep/ Data Entry Specialist- Petrojam LimitedAnswer over 150 inbound calls daily with resolution to customer inquiriesEnter job details of completed maintenance tasks in SAPCreate requisitions in SAP for conversion to Purchase Order for critical activiesTechnically complete > 300 work orders to help with root cause failure on maintenance activitiesCreate SAP equipment records for over 1000 refinery equipmentManage invoices for payment to vendors and contractors to ensure accurate paymentsCreate Bill of Materials for new equipment in SAPProvide customer support to more than100 vendors and customers June 2006 June 2021Yard Planner/Vessel & Equipment Dispatcher/Customer Service Rep Kingston Freeport TerminalEnsure yard operations are running at required productivity to ensure service delivery by the terminals transportation flows, such as vessel and gate operationsTrain new hire to undertake expanding duties within capabilities as required and report all relevant data during the shiftField calls and route internally and assist with customer inquiries in Sales DeptProvide strategic yard allocations to manage vessel and gate operationsCreate and maintain yard allocation setup which supports the terminals productivity targets per quay crane operation & truck turn-timesCheck and support an accurate and efficient information flow on the terminal related to all yard activitiesMonitor and fine-tune the yard allocations to ensure that yard planning is satisfactory and meets the strategy requirementsIdentify yard major movements to ensure execution as planned. Act as a focal point for yard planning activitiesReport problems and issues, especially issues of complexity to the managementSupervise and coordinate equipment operators for trucks, trains and straddle carriersEnsure crane sequence of vessel discharge and load operation follows the plan by monitoring all queues and work instructions for maximum Quay productivity PROFICIENCIESExpert in: SAP, MS Word, MS Excel, MS Outlook, MS Teams and MS ProjectsDetail-oriented and skillful at de-escalating and resolving customer disputesAbility to answer efficiently over 150 inbound calls dailySkillful at active listening to decipher customer complaints and resolve complaintsEffective time management with the ability to multitask and prioritize projects to completionExcellent written and oral communication to liaise with internal/external members at varying levelsExtensive experience performing tasks with high energy and strong focusAbility to make sound decisions independently using good judgementAptitude to remain professional under pressure in a fast-paced business environmentAgility to adapt to changes in the workforceEDUCATIONStoney Hill Heart Academy Certificate of Secretarial Studies Covent of Mercy Academy High School Grade 7 11 (Jamaica)Graduated - High School Diploma with 7 C.X.C. Passes: English Language, Mathematics, English Literature, Information Technology, Principles of Accounting, Principles of Business, and Office ProceduresINTERESTSTraveling and project management |
