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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistA pleasing and effectivecommunicator who developsrapport quickly with everyoneshe speaks with.Experience Education October 2023-Present Customer Service Technical Support Agent-Generac-WFH Responsible for Customer Support in a call center atmosphere, problem solving for all products, retrieving technical information to provide field support for dealers, installers as well. Documentation of all calls to provide clear and concise information to assure continued support throughout lengthy resolutions. Work in a team environment to assist other agents with acquiring information in a timely manner. Continued education to learn additional aspects of business to become proficient.August 2022 May 2023 Universal Teller Horicon Bank Responsible for customer service at point-of-contact. Handled cash and check transactions, assisted customers with online issues, and balancing accounts. Operated Banks proprietary software. Created and maintained theBored Board for tasks that employees could do to keep busy and productive during slow times.March 2017 August 2022John Deere ManufacturingAssembly Tech Other positions at JD included: Press Operator, Press Dept Tool Crib Associate, and Material Handler. Interfaced with multiple departments to ensure expectations of quality and delivery times were being met. Operated and updated internal SAP system.
University of Phoenix Associate Degree inMarketing 2016 2018 GraduationPending State of WI Health and LifeInsurance Licensed 03/01/2016 MedCerts Customer Service Certification 08/24/2021Skills Team Member and Leader Rapport building with internal andexternal customers Effective Communicator Creative Problem Solving Excels in customer service Record keeping ResponsibleContact604 E Maple StHoricon, WI 53032PHONE NUMBER AVAILABLEEMAIL AVAILABLE |
