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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYSenior IT Support Associate with 15+ years of experience managing challenges and delivering solutions. Exceptionally skilled in Desktop Support, Help Desk, Information Security, Project Management, and M365 and Azure Cloud Environment with a focus on time management, leadership, and communication.EMPLOYMENT HISTORYAdvanced Ceramic Coatings, LLC 01/2023 06/2024IT Systems AdministratorManage all aspects of corporate IT: Virtual Machines (Servers), Network, Cloud Services, Security and Monitoring, Automation and Scripting, Plant MES system, Account Management, MDM and DR/Backup and Recovery, Desktop SupportMS 365 G5 Government Cloud Suite, Azure, SharePoint and OneDrive ManagementMonitor and maintain site compliance with client security protocols.Ensure IT corporate systems meet SOC2, NIST-800-171Managing current project to expand plant infrastructure to accommodate new machinery and MES systemsSite physical security: Manage Access Control and CCTV surveillance systems.Consilio, Remote Contract Role 06/2021 - 11/2022Technical Lead Mobile Device Migration ProjectCoordinate Microsoft Autopilot and Intune Device Registrations for Corporate AcquisitionsMonthly auditing of end-user devicesMonitor and maintain site compliance with client security protocolsVAPT Reporting and remediationMajorel, Greenville, SC 05/2020 06/2021Information Security Officer/IT Project ManagerMonitored site firewalls, switches, end users desktops, and mobile devices, access control systems for security compliance. PCI-DSS requirements.Monthly auditing of internal information systems (network devices, UPS, CCTV, Access Control) and end-user devicesMonitored and maintained site compliance with client security protocols and act as corporate liaison to client Security AssessorVAPT Reporting and remediationAdministered Cisco Umbrella URL filteringJAMF Mobile Device Management for site mobile devicesOversaw the installation of site network and electrical infrastructure for new office buildoutCreated a new site remote auditing process for client sites in North America region as a requirement for COVID19Ogletree, Deakins, Nash, Smoak & Stewart, P.C., Greenville, SC 09/2017 09/2019 Site Support CoordinatorMaintained corporate office infrastructure and desktop support for corporate headquarters.Configured and maintained corporate IT assets, including desktops, laptops, printers, multi-function devices, conference rooms, VoIP and PBX phones, and unified messaging solutions.Active Directory User management and Endpoint Security complianceDeveloped procedures and knowledge base to support office software, systems, and hardware.Mobile Device Management (iOS and Android Devices) purchasing, setups, and repairHelp Desk Analyst 12/2016 09/2017Scheduling and Training of existing and new Help Desk Support AgentsTrained and educated end-users on Microsoft Office suite products including SharePoint site design and OneDrive, in-house applications, corporate procedures, and systems usage.Administration of Mobile Device Management systems.Peak Tech Services, Hendersonville, NC 11/2015 11/2016 Independent Technical Services Technician/ConsultantPerform various technical and IT-related services for both residential and commercial customers. Services range from POS systems setups and installation, PC hardware replacement and reinstallation, installation and service of broadband network equipment, and flat-panel LCD and LED repairs.Lead Tech for Target Stores 2016 Infrastructure Upgrade Project. The project scope included upgrading all workstations, iOS devices, MERAKI Wi-Fi services, and installation of Aloha servers.Eaton Corporation, Arden, NC 06/2013 10/2015IT Systems Analyst IISupport of Office and Shop floor and component test lab systems, including but not limited to Servers, Switches, Desktops, Laptops, Mobile Devices, CISCO VoIP, and all associated corporate software functionality.Hosted daily team meetings to discuss new and outstanding IT trouble tickets.Maintain process documentation for plant/test lab ISO 9001 and ASTM CertificationsCreated, maintained, and monitored all North and South Carolina Eaton facilities server and switch room cable management practices and safety systems.Instrumental in plant-wide upgrade from PBX to CISCO VoIP systems using ATT IP Flex.Created and maintained plant hardware Asset Management programIBM, Charlotte, NC 01/2013 05/2013Deskside Support Technician Level II at Ally Bank (Contract)Technical support of 1500+ onsite and remote users, including support of banking executive staff members.Respond to help desk tickets and emails.Resolve issues ranging from network password issues to complete workstation reimaging.Designated as primary 24/7 executive-level support, including bank CEO, CFO, CIO, and Treasury VP.Migrate users as desktop and laptop leases expired from XP to Windows 7 Professional.EDUCATION AND CERTIFICATIONSBroward College, Davie, FL Associate of Computer ScienceITIL Foundations, ITIL 4 Strategist Direct, Plan and ImproveMCSE, Certified Microsoft 365 Enterprise Administrator, CMFEHDI Support Center Manager CertificationAgile Project Management Boot Camp - CAPMDell, HP & Samsung Hardware Repair Certified |
