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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEWireless Sales Consultant 01/2012 - 03/2015Company: LowCountry CellularManage and perform the following tasks: Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable. Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software, and services. Installed and maintained systems and analyzed users' needs. Accurately read, understood, and carried out written instructions. Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions. Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases. Evaluated hardware and software to determine efficiency, reliability, and compatibility with existing systems. Maintain required paperwork for all transactions for new contracts and upgrades as required. Troubleshooting that involves unlocks, reprogramming, and flashing Coordinate with customers and ensure appropriate resolution of all problems. Web Developer / System Administrator 08/2015 - Present Company: Rosa Lee MediaGithub: https://github.com/SimplyyQundaDevelop and manage content for, as well as perform the following tasks: Troubleshoot website problems Create sites based on coding languages such as HTML, CSS, JavaScript, PHP, and other relevant web design coding languages. Create and test applications for websites Maintain and update websites Develop and build brands from a digital aspect Monitoring system performance and troubleshooting issues Ensure security through access controls, backups, and firewalls Digital Marketing Intern 04/2018 - 03/2020Company: Performance Produce, LLCDevelop and manage content for, as well as perform the following tasks: Tracked and analyzed web analytics to recommend proactive adjustments to strategies. Designed and presented social media campaign ideas. Created unique and engaging content for a range of social media platforms including Pinterest, Facebook, and Instagram. Collaborated with team members to help expand marketing channels Helped with planning and hosting of marketing events. Stayed updated with the latest marketing concepts and techniques. Developed ads targeting specific users for key promotions. Prepared reports detailing project updates, performance information, and ongoing trends. WordPress Development(CMS) and Maintenance. Create, develop, and maintain a database system. Maintain a website from a previous web developer company. Customer Service Representative 10/2019 - 02/2020Company: Duke EnergyManage and perform the following tasks: Open and maintain customer accounts Maintain customer trust and confidence Recommend potential products or services that best fit customers Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls, that came in back to back Identify and assess customers' needs to achieve satisfaction Go the extra mile to engage customers Follow company procedures, guidelines, and policies to meet company and team goals. Handle sensitive information securely, such as social security numbers, addresses, bank accounts. and credit card information Technical Support Engineer 1 for ISCV/Xcelera 06/2022 - Present Company: Philips Healthcare Tier 1 Technical support for Philips Xcelera Cardio PACS system Support ISCV and Xcelera Troubleshoot Windows operating system issues quickly and effectively Troubleshoot hardware issues quickly and effectively Troubleshoot TCP/IP and general networking problems with customers Advanced troubleshooting capability on the Philips Cardio PACs product family Able to work structurally and according to published procedures and work instructions Document all actions taken during problem resolution in appropriate internal tracking systems Manage and support production, web, advanced analytic, and test servers for ISCV Installing and configuring server and workstations to resolve and/or advance user experience May provide guidance to other TSE Requires minimal supervision, able to determine methods and procedures for new assignments without assistance Looks for ways to improve and promote quality Google Chrome, IE, and Edge update Troubleshooting. Understanding how updates cause compatibility issues. Ability to ascertain urgency of support request Capability to excel in a high performing team environment Effective and Professional customer communications both verbal and written Knowledge of assigned products through ongoing training and development Problem solving skills and resourcefulness Able to troubleshoot Windows Server / Workstation issues both Hardware and Software.EDUCATIONFront - End Engineering Student 09/2016 - 12/2016Company: The Iron Yard(Coding BootCamp)The Iron Yard is a 12-week coding boot camp specializing in highly focused, immersive training centered on language fluency, object-oriented programming, and project-based learning. Catawba College 08/2013 - 05/2019Bachelor of Science of Business Administration Concentration Information Systems The University of North Carolina - Greensboro 08/2019 - 05/2022 Master of Science IT And Management - Cyber Security |
