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Title Customer Service Project Management
Target Location US-AZ-Phoenix
Email Available with paid plan
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Candidate's Name
Phoenix, Arizona Street Address , (480) 299-9177, EMAIL AVAILABLE, https://LINKEDIN LINK AVAILABLEProfessional Summary-Currently employed by Banda Group Intl in the civilian security sector while simultaneously serving in the Arizona Army National Guard as a Logistics and Transportation Section Leader. I will be retiring from AZ Army National Guard February 2025. I have 20 years of relationship building, project management, logistics, procurement, and sales management in civilian and military environments. I pride myself in having excellent skills in verbal and written communication, interpersonal and customer service, organizational, attention to detail, time management with a proven ability to meet deadlines, analytical and problem-solving, supervisory mentoring/coaching leadership style, prioritize tasks and to delegate them when appropriate, and function well in a high-paced and at times stressful environment. I strive daily to focus on six core values: Adaptability - Empathy - Integrity - Innovation - Initiative  Optimism. My current and past experiences have given me the skills needed to represent your organization.Secret Security Clearance, AZ Army National GuardArmed Security Guard Card Registered with AZ DPSEducation University of Phoenix, Phoenix, Arizona - B.S., Business Management and MarketingTransportation Management and Logistics Ft Lee, VirginiaProfessional Development- VASS Advanced Sales Training, Consultative Sales Training, Customer Relationships, Military Leadership Training, Military Logistics, and Transportation Management.Computer Skills- Proficient with Microsoft Office, Excel, Power Point, and Word.Civilian ExperienceProven experience with front line staff in a performance-driven, challenging environmentStrong leadership skills with the ability to get results through mentoring others, effective coaching, while encouraging a team-based approach to decision-makingExperience utilizing Microsoft Suite including Excel.Arizona Army National Guard, Phoenix, ArizonaFebruary 2023-June 2023Develop and implement requisition procedures for 49 National Guard units.Responsible for tracking 49 National Guard Units training requisitions for the state of Arizona.Follow up and confirm with the Unit point of contact to ensure requisition accuracy.Coordinate convoy requirements with State.Allocate resources to support training requirements.Ensure efficient daily operations.Supervise the team and provide training and coaching to improve performance.Monitor work quality to consistently deliver exceptional customer service.Adhere to Army regulations.Communicate well with leadership, team members and other departments.Implement continuous improvement action plans.Banda Group Intl, Mesa, ArizonaSecurity Officer June 2023 to PresentResponsible for detecting suspicious behavior.Preventing vandalism, thefts, and other criminal activities.Patrol premises regularly to maintain an established presence.Monitor and authorize the entrance of vehicles on and off premises.Remove trespassers from premises.Ensure all access doors on premises are secure.Investigate people for suspicious activities and behavior.Respond to alarms on premises.Submit hourly and daily reportsKnight Transportation, Phoenix, ArizonaPorts Logistics Account Manager August 2020  February 2023Responsible for communicating with customer details of new and current tendersTrack incoming containers on vesselTrack containers throughout process leaving vessel and customsCoordinate with customers regarding any fees associated with containers coming into portPrioritize tenders from high to low prioritySchedule pick-up of import containersCoordinate with Knight Transportation Analysts all scheduled container appointments at portTracking and reporting containers progress from pick up at port to delivery to Distribution CentersTrack empty containers to ensure proper usageEnsure all customer billing is reported in a timely mannerUnifirst Corporation, Phoenix, ArizonaRoute Service Manager November 2020  April 2020Manage operations while 5 Route Service Drivers and 1 CSRSupervised front line team in a performance-driven, challenging environmentEnsure commission accuracy for assigned driversContract renewal management for 200 companiesCustomer service conflict resolutionAccounts receivable monitor and collectionMaintain and distribute 22 fleet vehiclesThe Boulders Resort and Spa Carefree, ArizonaResort Security Supervisor/Purchasing Manager January 2016  July 2019Resort Security shift LeadResponsible for day-to-day Resort security operationsEvaluates, and oversees all aspects of Resort security.Coordinate with General Manager dailyPlan shift security for special celebrity appearancesCoordinates, evaluates, and oversees all aspects of purchasing process.Manage vendor relationships.Researches and procures products and services needed for the resort while providing contract oversight.Maintain inventory for distribution to 6 resort commodities.Process and code daily, weekly, and monthly invoices to be reported as profit and loss to corporate.Consolidate purchasing within resort commodities to reduce overall cost by 30% in first 6 months.Military ExperienceStrong senior leader with skills to adapt and accomplish any missionArizona Army National Guard, Phoenix, ArizonaOperations Supervisor July 2019  November 2021Supervise day to day operations supporting readiness of 300 US Border Patrol Fleet vehiclesTrack and prioritize all Border Patrol Fleet Vehicle maintenance and repair needsCoordinate pistol range details and Agent search and seizure scenario trainingReport daily accountability of soldiers under my supervision to higher commandAddress soldier personal challenges to achieve positive resolutionTrack and approve leave for soldiersTrain and mentor soldiers personally as well as militaryTransportation and Logistics Coordinator March 2013 CurrentResponsible for scheduling and planning the movement of vehicles, personnel, and cargo for state emergencies including civil unrest and COVID-19.Responsible for coordinating line haul truck drivers to deliver 100 vehicles and 30 shipping containers from Arizona to California.Spearheaded transport operations of military and civilian specialized equipment throughout Afghanistan.Achieved relocation of two million dollars of retrograde equipment at Kandahar Airfield, Afghanistan.Instrumental in developing plan of action for last minute base closure changes.Supervise loading and securing equipment for air travel from Afghanistan to USA.Served as a team lead while reporting to leadership.Human Resources/Recruiting Sergeant September 2012-October 2013Accelerated tracking career paths of approximately 700 soldiers.Initiated promotions, awards, transfers, and discharges.Communicating with assigned units to assist in soldier needs and problem solving.Maintained all human resources functions and responsibilities using Microsoft Excel, Outlook, and Power point.Accomplished background checks of 300 potential recruits throughout United States via court and various law enforcement agencies.Reporting and presenting all statistics and trends to the battalion commander.

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