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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceMember Coordinator RemoteSignify Health-Jacksonville, FLOctober 2023 to October 2024 Processing applications:Handling new membership applications and member services applications Providing information:Sharing information with prospective members and current members through emails Handling requests:Responding to complaints and requests from current members Supporting members:Assisting with retention efforts and highlighting the benefits of membership Coordinating events:Planning and coordinating events Developing campaigns:Creating campaigns to attract new members Managing scheduling Making recommendations:Reviewing and suggesting changes to membership criteria, categories, and duesCall Center Customer Service RepresentativeMCI ORANGE PARK-Orange Park, FLOctober 2023 to August 2024MCI is a global call center services provider that offers both inbound and outbound services. Inbound services focus on customer queries, support requests, and providing information, while outbound services focus on proactive customer engagement.MCI work-at-home contact center outsourcing services, provide contingency plans for customers to provide additional vendor-based agent support. Medical Support Assistant (MSA)Winn medical hospital-Fort Stewart, GAAugust 2008 to August 2012Call centerAnswer phonesBook referrals. Contacted hospitals via telephone to provide accurate surgical orders. Informs surgical and neuromonitoring representatives of upcoming surgery, providing accurate facility location, date and time, and any changes that occur. Schedules all preoperative and postoperative appointments regarding surgery. Make appointments assist neurologist doctor on appointments Human Resources SpecialistSerco Group-Fort Stewart, GAJune 2007 to August 2009General Services Administration (GSA) was responsible for contract administration, in partnership with the Office of Personnel Management (OPM).Update, filing medical, life and health insurance rapidly. Customer service EducationMaster of Real Estate Development in Real EstateKeller williams - Atlanta, GAFebruary 2016 to PresentBA in Healthcare AdministrationAshford University2010 to 2012Skills Project Management Data Analysis Event Planning Medical Scheduling Medical Records Medical Terminology Customer service Cold calling Typing Negotiation Account management Leadership Hospitality Clerical experience Human resources HIPAA Workday Payroll Technical support Medical records Cash register Accounts receivable Hospital experience Pricing Data collection Research Real estate administrative experience (10+ years) Recruiting Salesforce Management Microsoft Outlook Personal Assistant ExperienceMilitary ServiceBranch: United States ArmyService Country: United StatesRank: E6August 1997 to July 2007Certifications and LicensesDriver's LicenseReal Estate LicenseMay 2017 to PresentAssessmentsVerbal communication ProficientAugust 2023Speaking clearly, correctly, and conciselyFull results: ProficientCustomer service ProficientSeptember 2023Identifying and resolving common customer issuesFull results: ProficientAttention to detail ProficientAugust 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSpreadsheets with Microsoft Excel CompletedSeptember 2023Knowledge of various Microsoft Excel features, functions, and formulas Full results: CompletedCustomer focus & orientation CompletedSeptember 2023Responding to customer situations with sensitivity Full results: CompletedRecruiting ProficientSeptember 2023Managing the candidate sourcing and selection process Full results: ProficientMedical terminology CompletedSeptember 2023Understanding and using medical terminologyFull results: CompletedMedical receptionist skills ProficientJuly 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Reliability ProficientAugust 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
