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Click here or scroll down to respond to this candidateCandidate's Name
US CitizenStreet Address North 59th AvenueGlendale, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighlights:Environmental Health/Technical Professional with a demonstrated track record of developing and implementing effective Environmental Health/Banking projects. Adept at forging strong internal and external relationships and able to secure the cooperation of cross-functional teams that align with operational goals and meet the needs of all stakeholders. Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes.Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, using UML Tools like MS Visio.Good working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.Knowledge of Analytics using data science tools and capabilities to solve business problems.Experience with Scaled Agile (SAFe) framework and effectively manage a backlog of competing initiatives.Excellent Knowledge of vendors schedules are manages properly and that everyone is in supported to complete task in a productive manner.Experience developing web-based applications screen mockups, wireframes, UI.Strong ability to handle multiple parallel initiatives and incorporate new data source and capabilities in decision-making.Excellent planning, strong critical thinking, great customer services, product owner with prioritization, story writing, and the Agile ceremonies.Strong ability to promote appropriate team work between the customer service and the sales/technical team.Experience of collaboration with other functional team across the Risk and Non-Risk groups to use standard methodologies and ensure a positive customer experience through the customer journey.Developing and Implementing Waterfall and Agile projects using software Development Life Cycle Methodologies.Knowledge of Big Data environment using SQL tools for research and analytical purpose. PROFESSIONAL EXPERIENCEAmerican Express, Phoenix, AZSr. Product Analyst /OwnerRisk Product & Data Strategy (2020-2024)Responsibilities:Perform analytics using data science tools and capabilities to solve business problemsIncorporate new data sources and capabilities in decision-makingWork in a Scaled Agile (SAFe) framework and effectively manage a backlog of competing initiativesAssist the product owner with prioritization, story writing, and the Agile ceremoniesCollaborate with other functional teams across the Risk and Non-Risk groups to use standard methodologies and ensure a positive customer experience throughout the customer journey.Coordinated with stakeholders to understand business needs, operational challenges, and strategic goals within healthcare and financial organizations. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning.Leading requirements gathering sessions, workshops, and interviews to elicit and document business and functional requirements for technology solutions.Developing business cases, feasibility studies, and cost-benefit analyses to support decision- making related to technology investments and process improvements.Translating business requirements into detailed functional specifications, use cases, and user stories for technology development and implementation.Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies.Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.Collaborating with IT teams, vendors, and external partners to ensure alignment between business needs and technology solutions.Participating in the testing, validation, and user acceptance of technology solutions to ensure they meet business requirements and objectivesEmblem Health, New York, NYSr. Business Analyst (2018-2020)Responsibilities:Coordinated with the stakeholders and project key personnel to gather functional and non- functional requirements during JAD sessions.Involved in project planning, coordination and QA methodology in the implementation of the Facets in the EDI transaction of the claims moduleDocumented management system was utilized in the access control and management of the requirement specifications produced in this role.Conducted research, analyzed technical production issues, and resolved issues relating to electronic transactions, customer service applications, and claims adjudication systems, as well as evaluated reporting and process systems and efficiencies.Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.Participated in the actually build of Medicare Advantage plan which included Billing, Capitation, Utilization Management, Customer Service and Claims Adjudication.Conformed to HIPAA for Claims processing during Electronic Data Interchange (EDI) i.e. 834(Benefit Enrollment), 835 (Claims Payment) and 837 (Claims Encounters).Identified, analyzed, and administered benefits within the benefits files and database to ensure claims processing is timely, prompt, and accurate.Responsible for coordinating with the client and various functional areas' subject matter experts and make sure that all the exception codes on the claims are posting correctly and according to the business rules at the time of claims processing. Sr. Business AnalystCognizant (2017-2018)Responsibilities:Converted Business Requirements documents into Functional Requirements Specification and Technical Specification.Assisted in implementation of credit card tokenization strategy to help Fossil comply with Payment Card Industry (PCI) standards.Elicited requirements from Debit Card, Consumer Credit Card, and Business Credit Card Product Managers, Customer Service Managers, System of Record SMEs, and Fraud Personnel.Prepared requirements matrix and mapping document for credit card authorization messages from Comerica to TSYS for the bank's first private label credit card.Responsible for client interaction and reporting during UAT.Actively participated Agile and scrum meetings, review and developed Business scenarios.Worked with the UI team to create the User Interface screenshots to be presented to the Business.Participated in Bug-Review meetings with software developers, QA engineers, managers, suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed.Gained Strong understanding of payment transaction process and PCI principles.Reviewed the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.Ensured that the project deliverables are on time, within budget and at the required level of quality.Evaluated the outcomes of the project as established during the planning phase.Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.Prepared the Business Workflow using MS-Visio with input, output, and Pre and Post conditions.Environment: SDLC, SAFe Agile, Windows, SQL, UAT, Rational Tools (Requisite Pro, Clear Case, Clear Quest), Windows, Jira, Rally, MS Visio, Oracle, MS Project, Quality Centre, MS office suites State of Arizona Water Quality Division, Phoenix, AZ October 2013 to April 2016Environmental Scientist/Capacity Development Plan CoordinatorReviewed environmental applications, reports and plans, drafted and coordinated timely issuance of environmental permits, licenses, approvals or certifications which included site specific requirements.Analyzed environmental data to determine validity, quality, and scientific significance and to interpret correlations between data, human activities and environmental effects with peer or management review. Calculated and determined environmental risk potential for environmental projects.Provided scientific or technical information, guidance, support, coordination, or oversight to other governmental agencies, environmental programs, industry, contractors and consultants, or the public regarding environmental topics.Manage the Environmental product backlog and prioritize product enhancements using smart analysis and sound judgment. Prioritize and align the backlog and align for future sprints.Work with both internal and external stakeholders along with 3rd party partnersDeveloped and prepared environmental technical reports, plans, policy, standard operating procedures, guidance and other forms of communication for the public and regulated community for management review.State of Arizona Water Quality Division, Phoenix, AZ September 2005 to October 2013Environmental Program Specialist and Project ManagerDocumentation included hydrological information, geotechnical reports, certified analytical reports, construction engineering plans, soil and sampling data, groundwater sampling data, treatment and disposal methods.Facilitated project plans by determining major milestones and ensuring timely execution.Project Manager for Small Public Water Systems under the State and Federal Government guidance. State of Arizona Department of Environmental Quality, Phoenix, AZ May 2001 to September 2005Environmental Health Specialist / Planner - Drinking Water Section Disseminated technical guidance for operator certification for drinking water distribution and wastewater treatment systems statewide under the Safe Drinking Water Act. Evaluated reciprocity applications for certified operators for federal and state regulations and drinking water section policies. Worked with the development team to ensure the proposed design meets business requirements and works with Quality Assurance Managers to coordinate system.EDUCATION and TRAININGMaster of Science - Biology. University of Garhwal, HNBC University (Central University), India Bachelor of Science - Biology and Chemistry. Birla College, University of Garhwal, India Phoenix College Computer science, and GIS (Geographical Information System) TECHNOLOGY SKILLSSDLC Methodologies (Waterfall and Scaled Agile (SAFe) Frame work) STLC, Object oriented programming, UML Diagrams, Wireframe Tools, Gliffy, Visio Applications: PEGA, Client-Server, Web/Internet, B2B, API. Rally, Jira, MS Word, WordPerfect, Excel, Power Point, SQL, Windows NT, Visual Basic 4.0 CERTIFICATIONSHarvard Leadership Edge Certificate: American Express GIS: NPTEL Online Certification Course from IIT Roorkee. Managing Your Time & Multiple PrioritiesProject Management FundamentalsScrum Master.SAFe Agile Product OwnerGPS: Global Positioning System Training Course, State of Arizona. AZ State Government: Compliance & Enforcement Handbook Training. AZ State Government: Public and Confidential Documents Training. Oracle Corporation: Introduction to Oracle Database: SQL and PL/SQL and Using Procedure Builder (40 hours instructor led course). |
