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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationNOVA SOUTHEASTERN UNIVERSITYBACHELOR OF SCIENCE, BUSINESS ADMINISTRATIONSkills & AbilitiesPROFICIENCY IN COMPUTER SOFTWARE INCLUDING WINDOWS, OFFICE 365, MICROSOFT LYNC, MICROSOFT TEAMS, HP SERVICE MANAGER, SIEBEL, QUICK BOOKS, QUICKEN, PRO TOOLS, STUDIO ONE, NETOP, WORKDAY, SERVICE-NOW, & SALESFORCE.Experience03/2023 08/2024 School Board of Broward CountyInterim Band DirectorAssigned to Silver Lakes Middle SchoolTrain and lead band students with musical instructionEstablish performance standardsEnforce academic requirements for student participation02/2021 02/2023 Lennar HomesSystems Support AnalystTroubleshoot hardware, software, & network connectivityMaintain, Install, & reimage computers, printers and all related equipmentCommunicate with remote agents, troubleshoot to resolve IT issuesMaintain active directory for personnel & equipment09/2020 01/2021 Randstad StaffingSystems Support Analyst for FanaticsPerform problem analysis, troubleshooting, and resolution as required for various applicationsMultiple peripherals, (printer, scanner, etc.) imaging, configuration, and deploymentMaintain Knowledge Base articles to provide technical direction, troubleshooting guides, and guidelines for resolving problems to other team membersMaintain, Install, & reimage computers, printers, and all related equipmentCommunicate with remote agents, troubleshoot to resolve IT issuesCreate, maintain, & troubleshoot Active Directory user accounts/MS Office 365 accounts12/2019 06/2020 Insight GlobalTechnical Support for Cricket WirelessWireless Porting Helpdesk dutiesOversee & troubleshoot internal & external cell phone portsCommunicate with in-store agents, customers, and other service providers to resolve issuesTroubleshooting hardware, software, & network connectivityFacilities Specialist for ComcastMailroom duties including shipping, receiving, mail distributionMaintain printers & office suppliesSet up & install computers & phones for new hiresWork with security team to greet visitors, validate identification, & issue visitor badges03/2019 11/2019 Advantage ConsultingOn Site Coordinator for Hewlett Packard EnterpriseProvide remote support for clients hardware and software Server products via phone and emailSupport external users as well as client personnel, account managers, field engineersCollect and analyze pertinent information from the customer environmentDocument problems, action plans, and solutions in support database. (Salesforce)Technical troubleshooting of clients Server solutions including elevation and potential escalation07/2017 12/2018 Pyramid Consulting, Inc. Financial Service Center Representative for UPSAnswer calls & emails from UPS vendors & employees in the Corporate Financial Service CenterProcessing invoices, requisitions, purchase orders, expense reports, & tuition reimbursementsAppointed to Guaranteed Service Refund team to facilitate refunds to UPS stores & customers08/2015 03/2017 CareerBuilder LLCClient Support RepresentativeAnswer Client Support phone calls, voicemails and e-mailProvide first tier Technical Support to internal and external clients using SalesforceDatabase Management, Password Resets, user authentications, verification, & integrationCommunicate with multiple internal departments to resolve technical issues and complaintsEarned certification to join the newspaper support team and the new hire mentoring programs04/2014-06/2015 Sterling Online ProcessingCustomer ServiceCustomer Service via telephone and online web chat for Sterling Currency GroupOrder fulfillment, maintaining the customer information database, fraud detectionIdentity verification |
