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Title Customer Service Representative - Work From Home
Target Location US-VA-Richmond
Email Available with paid plan
Phone Available with paid plan
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                        Candidate's Name
                             Street Address
                              PHONE NUMBER AVAILABLE EMAIL AVAILABLE

PROFESSIONAL SUMMARY
    I am a well-rounded, highly motivated technician, willing to take initiative. I can perform
    simple task from embedding and cutting to more complex task such as buffy coats,
    cytology, and IHC on machine or by hand. I have 24 years of experience, Air Force trained at
    AFIP (Armed Forces Institute of Pathology) in Washington, D.C. Maintain organized, clean
    and safe work areas with diligent attention to important details. Always eager to learn.
    Accessioning, processing, staining, embedding, microtomy, trouble shooting skills, Autopsies.

SKILLS


       Consistently produces stained slides             Monitors, Performs, and documents
       Correct documents and maintains                  maintenance for instrumentation as
       supplies/reagents inventory levels.              defined per procedure (daily, weekly,
       Processes, accessions, and labels samples        monthly).
       correctly, take corrective action to resolve     Plans and prioritizes workload
       discrepancies and follows departmental           demonstrating flexibility and adaptability
       rejection criteria.                              to complete assignments.
       Correct documents and maintains all              Takes initiative to solve discrepancies and
       working records including the daily record       evaluate problems with minimal
       of Embedding/Cutting sheets.                     supervisory intervention.
       Performs, documents, and evaluates               Takes initiative to solve cutting, slide,
       quality control data as defined per policy/      block, tissue, send out, and/or equipment
       procedure.                                       problems with minimal supervisory.

WORK HISTORY

    ASSOCIATE RESEARCH SCIENTIST | 03/2023- 07/2024



    HISTOPATHOLOGY TECHNICIAN | 05/2013   11/29/2021 (Supervisor- Alexis Flores (202)476-2721
    may be contacted)

    IHC Special Stains, Children's National - Main Hospital - Washington, DC
      Anatomic Pathology technical knowledge to develop and orchestrate validation studies
      on multiple routine and complex instruments, testing materials, methods and techniques.
      Determine pre-analytical requirements for complex specialized tissue targeted for
      advanced studies in Surgical Pathology and Cytology -Independently identify Anatomic
      Pathology specimens -Consult with clinicians and their support staff as to proper
      procurement, fixation, submission, and labeling of Anatomic Pathology specimens for
      diagnosis.
      Independently analyze and evaluate tests ordered and test results -Coordinate complex
      molecular testing methods from multiple requestors -Perform complex embedding of
      surgical and cytology specimens -Perform complex microtomy of FFPE blocks -Utilize
        comprehensive knowledge to problems, solve issues with Hematoxylin and Eosin and
        Papanicolau staining of diagnostic material -Operate and maintain instrumentation in
        optimal working order -Served customers by going above-and-beyond to offer
        exceptional support for all needs.
        Worked effectively with a diverse team to accomplish daily objectives and meet -Works
        independently and with Pathologist and other team members to develop, modify and
        adapt R.

April 2010   April 2013: Risk Manager/ Credential Manager
Company: United States Air Force
Andrews AFB, Maryland
Responsible for daily direction and management activities of the 779 Medical Group. Direct all
investigations regarding clinical events to include RCAs and ACAs on events. Analysis all patient
events and implement education on clinical risk issues. Responsible for review of incidents reports. To
trend organizational risks and resolve them. Investigate mishaps; conducting analysis and making
recommendations to prevent a recurrence. Providing risk management principles to incoming
physicians. Work in close coordination with Chief of Medical Staff, Patient Safety and Quality to
ensure safe medical practices.
Provide cross- functional administrative support to the credentials department, review and process
policies and procedures necessary for providers to maintain credentialing and accreditation
standards. Plan, schedule and conduct health care program for 395 physicians. Assures the re-
credentialing calendar/reports are complete and accurate to guide staff regarding the
practitioners who need to be re-credentialed. Ensures all credentialing and re-credentialing
timeframes are met. Investigate mishaps; conducting analysis and making recommendations to
prevent a recurrence. Providing risk management principles to incoming physicians. Prepare
reports, create and maintain credentialing files, review and analyze provider file changes.
Communicate orally and written communication to providers regarding policies, regulations, and
accreditation. Writing reports and extracting information from records accumulate data from
records and contacting physicians and management to discuss and obtain information. Staying
abreast of tends in the medical field. Develop and maintain strong working relationships with team
members, professional organizations to help identify qualified candidates. Advise Medical Staff and
other independent provider s boards. Complete the timely scheduling of appointments and assist in
organizing the administrative details to ensure that the department functions efficiently. Ability to
independently set priorities and organize work to meet deadlines, ensuring compliance with
established processes, policies, and regulations. Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal and external customers. This may
include preparing reports in various formats and presenting data to various organizational levels, as
well as resolving patient concerns.
April 2009   April 2010: Deployment Manager
Company: United States Air Force
Andrews AFB, Maryland
Oversaw deployment training for 13 flights, regulated deployments for 200 members and facilitated
data to senior management. Monitored and assembled data for 10,000 medical readiness
computer-based training. Maintained 250 files for active-duty members and implemented
corrective plan to erase discrepancies Tracked medical profiles for 300 members and scheduled
over 825 dental, lab and family health appointments. Taught Self Aid Buddy Care to 250 members.


April 2008   April 2009: Histopathology Supervisor
Company: United States Air Force
Andrews Air Force, Maryland

September 1993   April 1994: Security Armorer
Company: United States Air Force
Rhein- Main Air Force, Germany
Responsible for the issue, control, and accountability of weapons, ammunition, radios and other
valuable equipment vital to national defense. Ensured on base storage areas are properly
maintained and secured. Conducts joint physical inventories with on-coming and off-going
armorers. Practiced proper weapons safety habits and detected and corrected unsafe weapon
acts. Maintained logs, records, and strictly accountability procedures for all equipment stored in the
security police armory. Ensured the facilities and weapons are properly maintained. Provided
distinguished visitors security and air base ground defense support, as required. Identified problems
with weapons and accepted weapons from transient personnel.


Professional Skills
Microsoft Excel   Advanced
Microsoft Office Power Point   Advanced
Microsoft Word- Advanced
CCQAS- Advanced




EDUCATION
      Ashford University - San Diego, CA | Bachelor of Science
      HealthCare Administration, 05/2020
        Continuing education in Healthcare Administration( Master's program)
        Preparing to take HTL certification


Military Service
21 Year active-duty Air Force (retired 2013)

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