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Title Customer Service Support Manager
Target Location US-NC-Knightdale
Email Available with paid plan
Phone Available with paid plan
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307 Rock Hound RoadKnightdale, NC Street Address
PHONE NUMBER AVAILABLE (cell)EMAIL AVAILABLECandidate's Name
CAREER OBJECTIVETo secure a position where I can apply my experiences, organizational skills, and problem-solving knowledge to ensure highest quality of service.WORK EXPERIENCESAnixter Electrical Solutions November 2019 to Present 2909 Trawick RoadRaleigh, NC 27604PHONE NUMBER AVAILABLE As Dispatcher, I am responsible for scheduling deliveries, arranging pickup, coordinating with drivers. Keeping and maintaining a log for drivers and their locations. Keeping and maintaining service log for our trucking fleet. Arrange and track deliveries for customers. As Supervisor, I oversee the day-to-day operations of delivering and shipping equipment to our customers. Interview and hire new employees, supervise training of new employees, termination of employees. Responsible for logging and maintaining staff attendance to ensure adequate staffing coverage. Overseeing all aspects of the daily operations of shipping and delivery. Logging in and shelving received equipment, maintaining, reordering, rotating, and tracking shipped equipment daily. Coordinate deliveries between drivers and customers daily. Tracking inventory using My Logistics and Eclipse software. Schedule and supervise weekly/monthly staff meetings. Candidate's Name
Page 2 of 4Wal-Mart October 2009 to November 20194500 Fayetteville RoadRaleigh, NC 27603PHONE NUMBER AVAILABLEPosition: Support Manager As Support Manager, I was responsible for the day-to-day operation of the overnight store operations and personnel. Created and maintained bi-weekly work and vacation schedules; ensure the department is properly staffed at all times. Trained staff for customer service, electronic payments, cash payments, credit card payments, return merchandise; handle customer service complaints. Supervised the cleaning and rearranging of the store; assisted in ordering various items for the department (i.e., grocery and general merchandise). Prepared department for various sales. Scheduled truck delivery and make sure adequate staff present to unload trailers and stock merchandise. Maintained inventory in warehouse.Capital Area Transit June 2008  October 2009Maintenance Department1430 S. Blount StreetRaleigh, NC 27603Position: Supervisor Supervised 10 staff members. Trained staff how to properly clean the inside and outside of the buses, refueling, checked fluids, tires, and light engine maintenance. Trained new employees to drive and park buses in designated parking area. Arranged towing for buses to be returned to the barn with mechanical failures. Arranged major mechanical failures to be repaired with reputable companies. Reported all mechanical failures, problems, and concerns to management with strategy of problem solving.Candidate's Name
Page 3 of 4United States Department of Agriculture March 2003  May 2008 Plant ProtectionQuarantine Technician Aide (Federal Position)Asian Long Horned Beetle CooperativeEducation Program62 Flushing AvenueBrooklyn, NY 11201Position: TechnicianNew York State Department of December 2003  February 2004 Agriculture and Markets1 Winners CircleAlbany, NY 11235Position: Assistant Farm Products Grading Inspector I (State Position) Worked in collaboration with New York State Horticulture Inspectors in conducting ground surveys of private, public, and commercial properties in Brooklyn/Queens quarantine areas. Ground surveying activity involved identification of host trees and identifying signs of Asian long horned beetle infestation. Collected and recorded results of ground survey work. Field Work Directed Davey Expert tree employees during treatment in level 1 of the quarantined areas. Learned to recognize egg sites; exit holes, and signs of infestations. Trained to identify host and non-host trees. Received Defensive Driving and CPR Training. Assisted in the serving of warrants with state employees of New York State Department of Agriculture and Market. Bite Terminator Training. Completed MTA Long Island Rail Road Roadway Protection 49 CFR Part 214 Sun Part C. Aided and assisted officers and technicians in the search for the Asian long horn beetle Obtained release forms for treatment of the host trees Prepared trees for removal and provided business and homeowners with information on proper removal of host material in the quarantined areas. Candidate's Name
Page 4 of 4S&J Distributors April 1997  January 200335 S.W.Mount Vernon, NY 11040Position: Sales Manager Managed all manner of sales from wholesales to retail. Buyer for the company from various distributors such as BMG, WEA, Sony, and Independence. Prepared detailed analysis of general sales. Maintained a continuous inventory system.Freeze Records June 1990  March 1997322 8thAvenueNew York, NY 10001Position: Production Manager Monitored all production work with Jacket Markers and Pressing Plants. Managed marketing and sales for all accounts; trouble shooter for various accounts. Coordinated promotions of records. Conducted training classes for incoming employees. EDUCATIONFashion Industries High SchoolReceived High School Equivalency Diploma  June 1979 USDA Management TrainingWal-Mart Managers AcademySKILLSComputer literate with proficiency of various data entry and money management programs. REFERENCESSupplied on Demand.

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