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Candidate's Name
Dallas, Texas PHONE NUMBER AVAILABLE EMAIL AVAILABLESelf-motivated and target-oriented mass communication professional with a strong ability to work efficiently both independently and as part of a team. Known for effective use of initiative, excellent teamwork, and a strong analytical mindset. Driven by a desire for continuous improvement and innovation. Possess exceptional communication and writing skills, dedicated to delivering impactful messages and achieving productive results in every project. EDUCATIONMaster Of Science in Mass Communications University of Lagos January 2020 Bachelor of Arts in Communication and Language Arts University of Ibadan November 2012 EXPERIENCECustomer Service Representative Arlington TxAugust 2023- current Handled an average of 20+ inbound calls per day Resolved customer inquiries and complaints with a 95% satisfaction rate. Trained and mentored new team members on company policies and customer service techniques, improving team performance by 20%. Managed customer accounts and processed orders, refunds, and exchanges, ensuring accuracy and efficiency. Public Relations officer Ikoyi Club Lagos, Nigeria January 2019- March 2023 Ensuring the club's activities receive appropriate media coverage. Analyzing the impact and reach of this media coverage. Keeping the club's social media pages updated with current and relevant content. Creating and distributing public relations materials, such as press releases, brochures, posters, advertisements, and company reports. Developing and executing a comprehensive public relations strategy. Monitoring and assessing how the media covers the club and its activities, to measure the effectiveness of PR efforts.PROGRAM PRODUCER FEDERAL RADIO COOPERATION IBADAN, Nigeria January 2016  December 2018 Planning, coordinating, and overseeing the content, structure, and delivery of programs. Contributed to the scripting, recording, or editing of catchy segments used to promote shows or products. Assists news department in writing and transcribing news stories. Ensure accurate and clear contentSKILLS Customer service Coordinating and supervisory Proficient in Microsoft word, excel and PowerPoint Time Management Crises Response Promotional Campaigns