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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceMai ProcessorDeluxe CorporationSept 2022-09/2024Supervisor, Call Center RepresentativeVesta Corporation, Vesta CorporationMay '11 - Dec 13Vesta Corporation Call Center Representative 05/2011-12/2013An energetic call center agent with over four years of experience in adynamic call center setting. Excellent communication skills I enjoyhelping others. Computer knowledge as well which contributes to myefficiency and productivity. Experience in resolving complex customerissues and experience with finding workable solutions to problems. I havein-depth knowledge with inbound and outbound calls, (Boost Mobile, T-Mobilepayment center for example) supporting customer satisfaction andencouraging customer loyalty.Retail Clerk/Cashier-KmartNov '09 - Dec '11 (2 Years, 1 Month)Retail Clerk/Cashier-Kmart 2009-11/2011My duties were as follows: Greet customers and ascertain what eachcustomer wants or needs. Open and close cash registers, performing taskssuch as counting money, separating charge slips, coupons, and vouchers,balancing cash drawers, and making deposits. Maintain knowledge of currentsales and promotions, policies regarding payment and exchanges, andsecurity practices. Compute sales prices, total purchases and receive andprocess cash or credit payment. Maintain records related to sales. Watchfor and recognize security risks and thefts, and know how to prevent orhandle these situations. Recommend, select, and help locate or obtainmerchandise based on customer needs and desires. Answer questions regardingthe store and its merchandise. Describe merchandise and explain use,operation, and care of merchandise to customers. Ticket, arrange anddisplay merchandise to promote sales. Prepare sales slips or salescontracts. Place special orders or call other stores to find desired items.Demonstrate use or operation of merchandise. Clean shelves, counters, andtables. Exchange merchandise for customers and accept returns. Bag orpackage purchases, and wrap gifts. Help customers try on or fitmerchandise. Inventory stock and requisition new stock.Micro-graphic Production ClerkMirror Imaging/ Firstar Bank, Mirror Imaging/ Firstar BankSep '99 - Aug '00 (11 Months)Micro-graphic Production Clerk 9/1999 - 8/2000Mirror Imaging/ Firstar Bank, Provided customer service. Retrievedinformation from different banks (Guaranty, US, Tri City) for our customerswho were being audited by the IRS or who were instructed by their lawyersto do so because of errors that were found in their accounts. Also workingat the call desk for customers who were emailing their information to us.Quality Assurance ClerkPre-loader, Pre-loaderJan '94 - Dec '08 (14 Years, 11 Months)Quality Assurance Clerk/Pre-loader-FEDEX Ground 1994-2008 My duties were aset of predetermined systematic actions applicable within the framework ofquality assurance with the purpose of ensuring that the customers or finalusers get a standard quality product or service. It consisted of separateyet connected activities: quality control and quality assessment. I did theon a daily basis all of the damage reports. I worked on a team as a teamplayer making sure the customers got the best care possible, pertaining totheir packages, envelopes, equipment, and other items that were shippedthrough FedEx. Data entry and loading and unloading trucks were also partof my job. There were numerous other duties.EducationBachelor Degree '13 Business Human Resource ManagementUniversity of PhoenixJan '09 - Sep '13University of Phoenix- 2009-Present Bachelors in Business Human ResourceManagement Houston, TXHouston Community College08/14-Present Medical Office Specialist3100 HolmanHouston, TX 77002SkillsClerk(Expert)Data Entry(Expert)FedEx(Expert)Quality Assurance(Expert)Quality Control(Expert) |
