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Candidate's Name
Cockeysville, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy goal is to learn as much as I can about the company I&#Street Address ;ll be working for. I strive for excellence in everything I do.Authorized to work in the US for any employerWork ExperienceP/T Accounts Payable ClerkY in Central Maryland - Towson, MDOctober 2017 to PresentProcess invoices for paymentEnter Expense ReportsEach I run the checks for paymentsMatch invoices to checks for approvalMail out the checksPart Time Accounts Payable ClerkY in Central Maryland - Towson, MDOctober 2017 to October 2017paying Invoices thru our systemAdministrative AssistantBaltimore CountyMay 2008 to June 2009answering incoming calls, making appointments, entering invoices and checking them for accuracy and calculating time cards.Baltimore County 911Part Time Accounts Payable ClerkY in Central MayFebruary 2007 to April 2008911 Call Taker, responsible for taking emergency, non-emergency, police, fire and ambulance calls. Sr. Quality SpecialistGlobal PaymentsSeptember 2001 to January 2007Calls per RepGlobal Payments2005 to 20072005 to 2007I was one of three employees to start this position, we were responsible for writing procedures and guidelines for the coaching, and scoring forms. Our job wasn't to discipline the reps but to encourage. We were the second contact to new hires while they were in training. We recorded 10 calls per rep each month to score and coach. Our job was to give our customer service reps all the tools they need to succeed in their job. This helped our Supervisors out and made the customers service reps a lot more comfortable having someone else to talk to.Bon Appetit, Retail ManagerAuditorGlobal Payments2003 to 2005for Masterfile and ExceptionsRan daily DDA reports from SAR system to match up with the bank account changes made from the prior days' work, audited all financial request with strict emphasis on rate and billing changes, provided monthly coaching and gave detailed feedback to Masterfile reps, made training recommendations as warranted.Auditor for Customer CareGlobal Payments2002 to 2003performed daily call monitoring to ensure that customer's needs and expectations were met, described procedures and monitoring guidelines to new hires, communicated and documented monthly coaching sessions, communicated immediate feedback with an appropriate sense of urgency, made training recommendations to supervisors for reps, attended monthly calibration sessions with customer care unit managers.Customer Service Rep I & IIGlobal Payments2001 to 2002Answering incoming calls from US and Canada merchants, logged customer calls, assisted the research teampayroll and helping the catering managerManagerPHH Fleet Leasing Company2000 to 20012000 to 2001I became the dinner room supervisor were I managed 12 employees. My responsibilities was to make sure the food was out on time and the dining room was clean. I was promoted to retail closing manager, I had 8 employees. I was responsible for inventory, scheduling and deposits. PHH Fleet Leasing Companydata entry operatorTitle Administration1988 to 19981988 to 1998 department, we keyed in parking tickets and Title registrations. I became and VMA support reps, our job was to answering incoming calls making outgoing calls and authoring and denying repairs for the mechanics. My last position at this company was Collections/Account payable, we were responsible for making outgoing calls to client trying to collect on past due payments. EducationHEREFORD HIGH SCHOOL - Monkton, MDSkills Excel Word Windows Microsoft Excel Data Entry Microsoft Word Customer Service Typing I've attended training or have extensive knowledge of the following: Franklin Covey Focus Training Global University Management I & II Business Writing Basics & Principles of Composition Outlook 2000 Oracle MS Access MS Excel MS Word IntelliChief