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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE / EMAIL AVAILABLESr. Business AnalystExecutive SummaryExpertise in Information Systems and Process Improvement focusing on organizational efficiency. Applies skill set to improve business processes, workflows, and their relationship with software solutions. Deploys continuous process improvement, change management, project management, governance, and communication skills. As a Scrum Master, the focus is on championing the project and team members while ensuring the scrum framework is followed. As a Lean Six Sigma Black Belt, DMAIC techniques are used to influence client satisfaction and productivity growth.Core CompetenciesProject Management PrinciplesSCRUM PrinciplesProcess Improvement MethodologiesAgile/SDLC MethodologiesAdvanced Data Analytics & VisualizationLean Six Sigma PrinciplesMS Azure DevOpsStakeholder Management & CommunicationEducationUniversity of Phoenix - Masters in Business Administration 2008Savannah State University - Computer Information Systems 2006CertificationsLean Six Sigma Black Belt, LSSBB 2022Certified Scrum Master, CSM 2021Project Management Certificate 2016Employment OpportunitiesGA DEPT OF BEHAVIORAL HEALTH & DEVELOPMENTAL DISABILITIES (DBHDD)ATLANTA, GASr. Business Analyst (CONTRACT) October 2023 to July 2024As a Senior Business Analyst at DBHDD, I collaborated closely with business owners and technical groups to ensure the successful implementation of IT solutions. My responsibilities included comprehensive project planning, developing detailed database and application requirements, and creating refined application/solution designs and mock-ups such as wireframes and workflows. I monitored project health, tracked progress against milestones, and communicated effectively with stakeholders to ensure project alignment. Additionally, I facilitated training sessions for end-users and managed cutover and go-live tasks, ensuring smooth transitions and minimal disruptions to business operations.Collaborates with business stakeholders to achieve project goals, including designing, developing, and maintaining potential web-based applications for data collection, analysis, and reporting.Conducted analyses to identify current state processes, including system gaps, and develops workflow analyses.Performed data analysis, integration, and utilization.Set high expectations and enforces standards to meet project timelines.Communicated relevant project information effectively and promptly to key stakeholders.TOKIO MARINE HCC KENNESAW, GASr. Business Systems Analyst (CONTRACT) October 2022 to July 2023Supported the organization by recommending improvements to processes as well as gathering requirements for various process automations and software implementations. Consults with business users to identify current business operating procedures and clarify program objectives. Analyzes and documents current systems functions and recommend improvements to existing applications and interfaces.Document business user processes and requirements for coding systems or programs including the data sources to be utilized.Created static application designs (screen mock-ups) highlighting future state features.Construct application simulations based on business user requirements.Create test plans and scripts to aid in automated process development for the BOT.Coordinate with Quality Assurance (QA) team to ensure thorough application testing.Tracks and documents QA defects and root cause preventing proper functionality.Collaborate with business process leaders and other stakeholders to prioritize incoming demand and product backlog items (PBI).Facilitate user acceptance testing.Deliver product demonstrations and end user training.Develop clear and user-friendly process/functional design documents to describe process and data flow, program installation, and operating procedure.Assist Project Manager in execution of software implementation and production of deliverables for all SDLC projects.Act as liaison to resolve system implementation issues and communicate between businesses and innovative development teams.Utilized Visio and LucidCharts to create comprehensive process flow diagrams, ensuring clarity in business operations.EMORY UNIVERSITY DECATUR, GASr. Business Analyst April 2016 to October 2022Supported both Grady and Emory in improving processes and analytical reporting. Analyzed business and technical processes to develop new workflows, such as financial data tracking for billing systems. Represented the business unit to collect requirements and develop use cases for projects and process improvement initiatives.Organized and articulate the scope of the business design for all projects and processes impacting financial services.Facilitated activities of the project life cycle, including project plan development, task definition, and training end users.Translated business requirements into functional specifications in the Business Requirements Document (BRD).Created test plans and scripts to guide the business owner in gaining User Acceptance Testing sign off.Tracked and documented defects and root cause preventing proper functionality.Conducted end-to-end process assessment strategy for continuous improvement.Worked with teams to identify process pain points; documented feedback for all process standards.Partnered with internal stakeholders to identify, prioritized and finalize technology enhancements.Assisted with end-to-end project management of reporting and SDLC projects within the team.Planned and analyzed assigned projects through project management, including time constraints to ensure successful delivery.Leveraged SQL for intricate data analysis, extracting valuable insights from vast datasets to guide strategic decisions.Designed, developed and deployed interactive dashboards using Power BI, transforming raw data into visual stories.LA FRONTERA ARIZONA TUCSON, AZBusiness Analyst II September 2009 to January 2015Recruited to manage the overhaul of their legacy database system and develop future data process workflows. Acted as liaison between the business end users and IT to implement a new database and data workflow processes.Managed projects through status meetings, weekly reports, identifying risks and tracking issues.Facilitated requirements gathering sessions with stakeholders.Worked with users and stakeholders to analyze and validate requirements for various projects.Prepared business models, flowcharts and diagrams.Delivered cost effective business process solutions.Supported implementation and planning of software enhancements to support regional infrastructure.Advised senior staff on industry best practices and recommend relevant enhancements.Aligned business objectives with employees and management. Consulted with senior management on IT standards and issues.EMORY UNIVERSITY DECATUR, GAInformation Analyst July 2008 to September 2009SAVANNAH COLLEGE OF ARTS AND DESIGN (SCAD)SAVANNAH, GAIT Support Analyst II September 2006 to July 2008MEMORIAL HEALTH UNIVERSITY MEDICAL CENTERSAVANNAH, GAHelp Desk Analyst/Desk Side Support February 2002 to September 2006SKILLSDatabases: Microsoft SQL, MS AccessReporting Tools: Crystal Reports, Excel, SSRS, Tableau, Power BI, Mini TabMethodology / Techniques: Lean Six Sigma, Waterfall, Agile, ScrumProcess Modeling Tools: MS Visio, LucidchartProject Management/Software: MS Project, MS Office Suite (Excel, Word, PowerPoint, Access), SPSS, SASQA Tools UAT, TestrailClinical Apps: AVATAR, ECET, IDX, ATHENA |
