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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECAREER SUMMARYWith over two decades of experience in corporate account management and customer support, I bring a blend of talent and ambition to every endeavor. Adept at fostering collaboration with interal and external stakeholders, I specialize in resolving intricate billing issues while effectively managing multiple projects within stringent timelines. Known for consistently delivering precise results within sizable accounts, I boast a documented history of success and exceptional client satisfaction. My skill set encompasses strategic planning, project management, policy analysis and customer development, all contributing to driving market share expansion. SKILLS Project and budget management Ability to develop and maintain partner relationships Proven analytical skills Proficient in Microsoft Office Suite Presentation ProficiencyRELATED EXPERIENCEBusiness Customer Billing Support Specialist II March 1999 May 2003 T-Mobile Atlanta, GA Successfully managed multiple complex billing projects concurrently Prepared and dispatched invoices, adjustments and credit memos to customers efficiently Oversaw multiple client accounts to monitor and recover outstanding payments Recorded customer communications in the company database to track requests, problems and solutions effectively Cultivated and nurtured relationships with internal and external stakeholders Generated clients sales reports to assist the account team in recognizing business opportunities Calculated discounts, percentage allocations and credits Investigated and resolved issues to promptly to maintain billing accuracy Addressed customer inquiries regarding invoices and resolved any discrepancies identified during billing and collection process Conducted thorough research to rectify billing inconsistencies and errors, employing both individual analysis and collaborative analysis Collaborated with management to identify and implement process improvements Provided training and mentorship to new team members as a peer sponsor Undertook special projects as assignedEDUCATIONCentral Islip Senior High School Central Islip, NY High School Diploma |
