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Click here or scroll down to respond to this candidateCandidate's Name
Multifaceted Sales and Customer-centric Professional with over 9 years of contributions to excellent customer service experiences while remaining dedicated to delivering on-time, quality results in fast-paced and deadline-driven environments; excel at managing high-volume workloads with ease, applying effective communication techniques, and favorably impacting revenue growth.EducationBachelor of Science in Communication SystemsShaw University, Raleigh, NCCore SkillsProfessional CommunicationReliable, Dependable Go-toCommitted SaleswomanEffective Sales TechniquesExcellent Customer ServiceInsightful Issue ResolutionResults-driven Team PlayerPromote Process ImprovementCross-functional CollaborationResolute Problem SolverHigh-volume ProcessorTrusted Training & DevelopmentProficient Multi-taskerEnthusiastic PartnershipProfessional ExperienceCustomer Service & Billing RepresentativeSpectrum, Charlotte, NC 2023 PresentProactive & Accurate Customer Care: Provide account and payment support services, schedule field visits and escalate calls as needed.Meet Sales Goals: Educate customers about service options and upsell to increase the value of their investment.Implement Successful Resolutions: Thoroughly understand products and services to assist with issue resolution.Package HandlerMan Power FedEx Ground Package, Charlotte, NC 2022 2023High-volume/Fast-Paced Productivity: Successfully offload packages from containers and/or bulk trucks onto conveyor belts to support timely sorting and customer delivery.Reliable Go-to & Team Player: Maintain punctuality to ensure team dependability; available to assist others as needed to effectively meet goals and deadlines.Effective Communication: Effectively communicate with peers and leadership team to ensure clear process delivery in a sensitive manner in a noisy operation environment.Sales Professional/ Customer Service AgentOrkin, Charlotte, NC 2014 2022Robust Work Ethic: Demonstrated a strong work ethic through reliability and dedication to the bottom line; handled high-volume loads within a fast-paced environment.Proficient Collaboration & Interaction: Scheduled and collaborated with technicians to ensure accuracy and on-time customer delivery.Discerning Problem Solving & Issue Resolution: Served as a problem solver for customers by utilizing the in-depth training provided to decide on the best overall pest solution for each customer's needs.Professional & Insightful Communication: Utilized strong communication skills and probing questions to identify and evaluate customers concerns.World-class Service & Sales: Provided world-class customer service and inbound phone sales; answered questions from prospective customers and successfully closed deals.Additional ExperienceAfter School TeacherCharlotte-Mecklenburg Schools, Charlotte, NC 2009 2014Day-care AssistantBaxter Academy, Charlotte, NC 2007 2009Sales & Customer Service Specialist |
