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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Memphis, TN Street Address
ObjectiveHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. ExperienceSpirit AeroSystems Jonesboro, ARCall Center Customer Service Specialist01/2021 - 06/2023 Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Helped clients navigate online systems within established frameworks to obtain services. 2 Implemented additional services to maintain exceptional client service ratings. Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer. Managed customer expectations by clarifying needs, identifying options and recommending products and services. Trained and supervised new employees to promote overall team productivity and consistent service. Built sustainable relationships and engaged customers by going the extra mile. Answered, screened and processed high volume of calls daily with call management system and web-based communications. Foxbridge nursing home Memphis, TNHouse Manager09/2018 - 12/2020 Resolved individual resident issues and neighborly complaints with excellent interpersonal skills. Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements Participated in and facilitated community events for residents to create friendly bonds between house members. Oversaw the intake and discharge processes, which included filling out paperwork, for individuals. Answered questions from residents about membership, property managers, housing staff and other pertinent parties. Collaborated with housing administration to purchase new units when necessary. Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces. Organized interviews with prospective tenants and determined eligibility for housing community. Cross-trained in every store role to maximize operational knowledge. Delegated work to staff, setting priorities and goals. Mediated conflicts between employees and facilitated effective resolutions to disputes. Assigned work and monitored performance of project personnel. 3 Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Reviewed completed work to verify consistency, quality and conformance. Organized team activities to build camaraderie and foster pleasant workplace culture. Evaluated individual and team business performance and identified opportunities for improvement. XPO Logistics Memphis, TNManager of Marketing11/2016 - 07/2018 Worked with management team to oversee and monitor marketing strategy. Developed social media marketing strategies to help brand company and increase sales. Prepared and sent proposals to prospective clients. Tracked, analyzed and reported on marketing program results. Planned advertising campaigns for online, print and other mediums. Assessed projects against budgets and timelines, keeping team and assignments on task. Recommended policy changes to improve marketing tactics and strategies. Evaluated marketing personnel and offered constructive feedback on ways to improve. OHL Logistics Memphis, TN4Lead Quality Assurance Analyst12/2013 - 10/2016 Conducted internal audits to measure adherence to established QA standards. Worked with team members to create efficient workflows, resulting in high productivity. Created, edited and updated project manuals and technical documentation used by entire QA team. Trained and led staff to proper QA standards. Prepared and analyzed internal and external quality reports for management staff review. Developed process improvements to enhance overall data quality. Oversaw process checks to verify proper completion and correct frequency. Utilized client satisfaction surveys to improve service quality. Identified quality problems and recommended solutions. Analyzed issues and recommended corrective actions to improve results. Received and inspected raw materials. Trained employees in proper equipment use and product testing procedures. Maintained lab cleanliness and safety standards. Investigated or reported questionable test results. Identified and troubleshot equipment problems. Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements. Trained other analysts to perform laboratory procedures and assays. Nike Warehouse Memphis, TNData Entry Specialist06/2011 - 11/2013 Completed accurate and efficient data entry and database updates to support business operations. 5 Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Exceeded quality goals to support team productivity. Reviewed and updated account information in company computer system. Identified and corrected data entry errors to prevent duplication across systems. Compiled data from source documents prior to data entry. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits. Reviewed source documents to locate required data for entry. Proofread and edited documents to correct errors. Monitored updates to company databases and corrected identified errors. Sms Cleaning Service Memphis, TNHead of Housekeeping Services02/2008 - 04/2011 Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy. Sustained safety protocols to support proper and cost-effective equipment and material usage. Communicated guest service scores drive improvement and higher guest satisfaction. Developed training programs to build employee performance, improve employee engagement and increase employee retention. Sanitized and cleaned sinks, mirrors, toilets and showers. Delegated work to staff, setting priorities and goals. Communicated with maintenance team on damages to repair. Checked inventory for required supplies and made lists for needed cleaning products. Managed team of employees, daily progress reports and overall project planning. Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects. 6 Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Monitored supply levels and requested new items to maintain completing daily cleaning tasks. Recruited and hired workers, in addition to supervising and monitoring daily performance. EducationEducation and TrainingStrayer University Washington, DCBachelor of Business Administration in Business Administration and Management 06/20232018 - Dean's List2023 - Honor Roll3.6 GPAFinal Grade: ACapstone Project: papers to showcase my understanding. I was allowed to demonstrate my expertise in business. AccomplishmentsConsistently maintained high customer satisfaction ratings. Activities and HonorsMember, Small Business Association (2008 - present 7Skills Training and Development Data Entry Transcription Account Management Documentation and Reporting Customer Support Service Recommendations Customer Service Eligibility Determination Customer Satisfaction Sales Strategy Account Updating Call Management Customer Needs Assessment Escalation Management Experience |
