| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEMobile no: PHONE NUMBER AVAILABLELocation: CHICAGO, ILProfile Summary:Experienced and results-driven Sales Operations and Business Analyst professional with a proven track record in driving revenue growth and optimizing sales processes and streamlining Business. Skilled in analyzing sales data, identifying trends, and implementing strategies to enhance sales performance, Business and streamline operations. Strong leadership abilities combined with excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. Dedicated to maximizing sales productivity through process improvement, pipeline management, and sales enablement. Adept at leveraging CRM systems and sales tools to drive operational excellence and provide actionable insights for decision-making. Committed to delivering exceptional customer experiences and fostering long-term relationships to fuel business growth.Skills:Sales AnalysisBusiness AnalysisProcess ImprovementSales EnablementPipeline ManagementCRM and Sales ToolsCross-functional CollaborationSales Reporting and MetricsCustomer Relationship ManagementForecasting and Demand PlanningLeadership and CommunicationEmployment History:1.Senior Business Operations Analyst at FOODHUBOct, 2019 August 9 2024Roles & Responsibilities:Chat Support: Engaging with customers and clients through chat to aid, resolve issues, and offer guidance or recommendations.Email Management: Handling communication via email for both customers and clients, including responding to inquiries, addressing concerns, and providing relevant information.Digital Menu Board Management: Collaborating with clients to set up digital menu boards, gathering input for designers, and ensuring that the final designs are correctly displayed on takeaways for an appealing customer experience.Upselling Additional Services: Proactively promoting and upselling supplementary services to customers, enhancing their experience and maximizing the value they receive.Order Boosting Support: Assisting takeaways in increasing their order numbers, leveraging marketing strategies, and potentially recommending improvements in their operations.On-the-Job Product Training: Facilitating comprehensive training sessions for employees to develop their expertise and knowledge about products, equipping them to better serve customers and clients.2.Business Analyst at Human Thinks Business ServicesAug, 2018 - Oct, 2019Roles & Responsibilities:Team Management: Leading and supervising a team at HDFC, coordinating their tasks, providing guidance, and ensuring smooth operations to achieve organizational goals.Business Output Analysis: Conducting in-depth analysis of business output for WRITERS Corp, examining key metrics, identifying trends, and providing actionable insights to drive performance improvement and decision-making.Migration of New Processes: Overseeing the seamless migration of new processes within the organization, coordinating with relevant stakeholders, and ensuring a smooth transition with minimal disruption to operations.Quality Assessment: Evaluating the quality of work and processes, implementing quality assurance mechanisms, and developing strategies to improve overall quality standards in alignment with organizational objectives.Automation Tools Implementation: Identifying opportunities for automation, exploring and implementing suitable automation tools and technologies to streamline processes, increase efficiency, and minimize manual effort.On-the-Job Product Training: Conducting comprehensive on-the-job training sessions to familiarize employees with product knowledge, features, and benefits, enabling them to better serve clients and customers.3.Lead Business Analyst at TATA Consultancy ServicesNov, 2008 - Apr, 2015Roles & Responsibilities:Account Matching: Performing the task of accurately matching accounts, ensuring proper alignment and association of relevant data within the system.Account Reclogging: Managing the process of re-logging accounts, ensuring that all necessary information is captured correctly and consistently.Department Identification: Identifying the correct departments within an organization based on specific criteria or requirements, clarifying responsibilities and ensuring efficient workflow.Group Account Creation and Modification: Handling the creation and modification of group accounts, including defining membership criteria, setting access levels, and ensuring accurate representation of account structures.Manual Auto Run: Executing manual auto run processes, such as batch jobs or automated scripts, to trigger specific actions or calculations.Dematch Requests: Addressing and processing dematch requests, which involve disassociating previously matched accounts or data, making appropriate updates to ensure data accuracy.Manual Reconciliation: Conducting manual reconciliation of accounts or data sets, cross-verifying information, and resolving discrepancies to ensure accurate financial records.Migration of New Processes: Facilitating the smooth transition and implementation of new processes within the organization, encompassing planning, testing, training, and ongoing support.Quality Assessment: Assessing the quality of processes and outputs, implementing quality control measures, and optimizing processes to meet or exceed established quality standards.Automation Tools Implementation: Identifying opportunities for automation, evaluating and implementing appropriate tools, software, or technologies to streamline processes, enhance efficiency, and reduce manual effort.Cash Reconciliation:Balancing Clients' Cash and Broker Balances: Reconciling clients' cash balances with broker balances, identifying and resolving any discrepancies found during the reconciliation process.Daily Calculation of Cash and Unsettled Balances: Performing daily calculations of cash and unsettled balances for a specific proof, ensuring accuracy and completeness.Identifying Missing Breaks in Reconciliation: Detecting and investigating missing breaks in the reconciliation process, both in the reconciliation reports and clients' reports, and taking appropriate actions to address them.Daily Reconciliation of Cost and Position: Conducting daily reconciliations of the cost and position held by clients with that of the broker, verifying accuracy and resolving any discrepancies.Client Interaction:Issue Communication with Clients: Informing clients about any issues identified during the reconciliation process, seeking clarifications from them to facilitate the resolution of discrepancies.On-the-Job Training:Providing Financial and Proof Accounting Training: Delivering comprehensive training on the basics of financial accounting and proof accounting to new team members, addressing their queries, and supporting ongoing learning.Process Documentation:Preparation of Process Manual: Creating a detailed process manual that serves as a guide for daily tasks, ensuring consistency and standardization in work processes.SIPOCs & FMEA: Developing SIPOCs (Supplier-Inputs-Process-Outputs-Customer) and conducting Failure Mode and Effects Analysis (FMEA) to assess potential risks and improve the reconciliation process.Preparation of Process Maps:Generating process maps that visually display the steps involved in the reconciliation process, facilitating better understanding and adherence to established workflows.On-the-Job Trainings for Products:Providing on-the-job trainings for specific products, equipping team members with the necessary knowledge and skills to handle product-related reconciliation tasks4.Senior Process Associate (AR) at Technosoft Global Services Pvt. LtdJun, 2007 - Jul, 2008Roles & Responsibilities:Working for Doctors in the US and Follow-Up on Patients' Insurance Claims:Maximize Client Satisfaction: Prioritizing client satisfaction by addressing their concerns, providing exceptional service, and ensuring a seamless claims submission process.Streamline Process and Ensure Effectiveness: Formulating innovative procedures to streamline the claims handling process, eliminating bottlenecks, and enhancing efficiency.Coordinate with Internal Departments: Collaborating with HR, IT, and Training departments to ensure the availability of a complete service backbone and implement best practices for human resource management.Manage Headcount and Attrition: Monitoring and controlling leave, absenteeism, and attrition to maintain a steady billing for the process and ensure appropriate staffing levels.Client Communication: Facilitating communication with clients through conference calls to provide daily updates on team performance, address issues, and propose improvements. Developing quality improvement plans and tracking their implementation to meet client-set quality standards.Adherence to Processes and Procedures: Ensuring strict adherence to all established processes and procedures within the company to maintain consistency and compliance.Team Coaching and Mentorship: Coaching and mentoring other associates to support their professional growth. Developing and managing the overall plan review team schedule and being accountable for meeting targets.Call Monitoring and Feedback: Monitoring calls handled by associates, providing feedback to improve their performance, and maintain high-quality standards.Reporting: Generating and sending daily reports and other process-related reports to management and the client, providing timely and accurate insights into the team's performance.5.Process Associate (AR) at OMEGA HEALTH CARE Pvt. LtdMay, 2006 to May, 2007Roles & Responsibilities:Working for Doctors in the US and Follow-Up on Patients' Insurance Claims:Claims Follow-Up: Engaging in active follow-up with insurance companies regarding patients' claims to ensure timely processing and resolution. This includes verifying claim status, providing additional information if required, and addressing any claim denials or rejections.Customer Relations: Building and maintaining strong relationships with patients by addressing their inquiries or concerns related to insurance claims. Providing assistance and clarity on the claims process, coverage details, and any required documentation.Patient Calling: Initiating outgoing calls to patients to gather necessary insurance information, obtain consent for claim processing, and explain the billing process. Ensuring compliance with regulations and maintaining patient privacy during these interactions.Documentation and Record-Keeping: Maintaining detailed records of all interactions with insurance companies and patients, including claim updates, correspondence, and documentation submitted. This helps to track progress, provide accurate information, and address any disputes that may arise.Resolution of Claim Issues: Proactively working to resolve any claim rejections, discrepancies, or delays by communicating with insurance companies, patients, and healthcare providers. Collaborating with relevant stakeholders to identify and resolve issues and expedite the claim settlement process.Insurance Policy Knowledge: Maintaining a thorough understanding of various insurance plans, policies, and regulations to accurately address patients' questions and concerns. Staying updated on changes in insurance coverage requirements and guidelines to facilitate smooth claims processing.Conflict Resolution: Handling and resolving conflicts or disputes that may arise during the claims follow-up process. Applying effective communication and problem-solving skills to address concerns and reach mutually beneficial resolutions for insurance companies, patients, and healthcare providers.Process Improvement: Participating in process improvement initiatives aimed at optimizing the claims follow-up process. Identifying bottlenecks, suggesting improvements, and implementing changes to enhance efficiency, accuracy, and patient satisfaction.Compliance: Adhering to relevant healthcare and insurance regulations, including privacy and security requirements, to protect patient information and maintain legal and ethical standards.6.AR CALLER at BREAK THROUGH TechnologiesMar, 2005 - May, 2006Roles & Responsibilities:Focused on maximizing Client Satisfaction.Formulate new and innovative procedures to streamline the process and ensure effective handling at all timesCoordinated with various internal departments like the HR, IT and Training, thus confirming on Human Resource best practices, Complete Service backbone availability and ensure Continuous process improvement.Coordinate and attend conference calls with the clients for daily updates on the teams performance, issues and improvements.Developed Quality improvement plans for the team, implemented and tracked it in coordination with the TLs to ensure that the team met client set quality standardsCoach and Mentor other associates, and making the overall plan review team Schedule and being accountable for meeting targets.Education:Jul 2005 BCS The NEW College, Chennai.Mar 2002 HSC-12th STD M.Ct.M Hr.Sec.School ChennaiApr 2000 Xth STD Alagappa Matriculation School, Chennai |
