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Click here or scroll down to respond to this candidateCandidate's Name
Waldorf, MD Street Address United StatesEMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryResults-focused, strategic, and analytical project manager with proven expertise in project governance, business administration, and sales leadership, competently governing all facets of operations, from project planning to technical reviews and plan execution through final completion. Equipped with an in-depth knowledge of the project management cycle process and able to effectively coordinate with all necessary teams and stakeholders to ensure smooth operations.A competitive and accomplished leader with proven skills in strategic planning, risk management, project development, communications, and leadership. Demonstrated success in effectively directing programs and goals to achieve maximum efficiency. Utilize a forward-thinking approach to managing projects, effectively preparing and reporting information to teams, and coordinating the efficient allocation of tasks while ensuring compliance with schedules and program budgets.Motivated and process-driven professional with experience developing technical solutions for various projects to support optimal organizational outcomes and achievement of financial goals. Excelled in applying superior expertise to drive optimal levels of performance by implementing strategic guidance and vision. Highly skilled at directing teams and fostering a culture of success within the organization.Relevant SkillsProject & Program ManagementOversee all facets of the project lifecycle, including driving operational excellence and productivity and coordinating activities for teams to complete the project plan deliverables according to specifications, scope, and schedule.Exercise leadership in reviewing performance reports and ensuring completion while attaining quality standards.Align operations and project plans while continually communicating with clients to ensure quality control.Cross-Functional Leadership Sales Operations & Business AdministrationAcquired skills in operations leadership, strategic planning, decision-making, risk assessment and management, and performance management to effectively lead teams, manage projects, influence teamwork, meet deadlines, and surpass metrics.Foster relationships with stakeholders, including clients, vendors, government officials, and Board members, and handle complex roles efficiently to guarantee service excellence; deliver top-quality management decisions while directing personnel to meet aggressive organizational goals.Effectively allocate resources and organize workflows to successfully deliver projects according to plans.Work ExperienceName of Company: WKM SolutionsJob Title: Project ManagerLocation: Washington DCDates of Employment: May 2023 PresentPoint of contact for the implementation of organizational goals, including task fulfillment, team management and timeline tracking of projects ranging from $500K to $15M. Involved in the planning, implementation, and ongoing support of company-wide undertakings, including bid reviews and vendor selections. Act as an intermediary between WKM Solutions, vendors, and clients to resolve issues relative to budget, time management, and risk management. Provide technical assistance to the Operations Manager on daily operations.Highlighted Duties & Achievements:Effectively managed the completion of District of Columbia Public School (DCPS) projects, including the construction of two playgrounds, roof replacement, and student lounge/cafeteria renovation for Capitol Hill Montessori at Logan, Barnard Elementary School, Bunker Hill Elementary School, and Macarthur High School.Streamlined the projects for better implementation to follow the K-12 construction process.Travel to construction worksites regularly to verify project status, and client satisfaction, and to respond to any requests for information.Confer with personnel from the various departments within DCPS to meet current objectives, timelines, and requirements.Review, inspect, and oversee project performance to evaluate the efficiency and workmanship of each vendor to determine effective project completion during the close-out documentation process.On the team tasked with the successful transition from Manager Pro to Procore database system, including testing, data migration, and file compromise.Complete periodic progress reports and three-week look-ahead for status tracking and plan completion projectionsName of Company: Leaf HomeJob Title: Retail Event Market ManagerLocation: Glen Burnie, MDDates of Employment: November 2022 May 2023 (part-time/contract)Champion continuous improvement by identifying growth opportunities, maximizing benchmarked practices to form lead generation plans, as well as brainstorming campaign and marketing solutions. Coordinate highly specialized operations leadership in organizing schedules for team members, tracking the performance of retail partnerships against established metrics, and implementing initiatives to guarantee optimal operations. Analyze complex processes and generate insights into driving highly effective retail-based marketing initiatives.Highlighted Duties & Achievements:Provided guidance and support to over 35 + retail marketing team members while facilitating staff training to establish a solid understanding of strategies to forge partnerships and generate sales from qualified leads.Leveraged updated industry knowledge in relaying significant contributions and insights on developing action plans to successfully grow and strengthen the brand's presence within the market and across the region.Fostered a culture of collaboration by facilitating weekly meetings with all sales contractors, communicating with various unit leaders to assess issues and develop methodical plans for improved performance.Name of Company: Empire TodayJob Title: Assistant Sales ManagerLocation: Odenton, MDDates of Employment: January 2021 May 2023Utilized exceptional sales and project acumen in performing multifaceted functions, including overseeing operations, evaluating data and metrics to lead process improvement initiatives, and directing innovative and engaging campaigns to attract sales and achieve set targets.Highlighted Achievements:Optimized operations and sustained service excellence through systematically allocating schedules and tasks, ensuring proper work organization to fully cover activities and leads with limited slots and time constraints.Displayed hands-on leadership in supervising 27+ sales representatives, monitoring phone calls, providing ongoing feedback on staff performance, and delivering training to enable the successful closing of new orders.Amplified efficiency by forecasting staffing needs and pioneering efforts to resolve anticipated work demands.Played an integral role in implementing Empires Sales Education Program for sales representatives, driving positive performance results by implementing staff training on best practices and conducting field observations.Deployed well-honed business, sales, and customer service acumen to review and overcome complex challenges related to sales and installation appointments.Conduct meetings and presentations to share ideas, report findings, and statuses.Name of Company: American OfficeJob Title: Project ManagerLocation: Washington, DCDates of Employment: January 2019 - December 2020Led cross-functional teams and employed strategic leadership and project management expertise in directing the successful delivery and logistical installation for large contract furniture or equipment projects. Extended support and strategic direction for team members to coordinate support in planning logistics and ensuring optimal service delivery. Forged collaborative relations with operational levels and developed strategic plans to meet the company's goals and the projects objectives.Highlighted Achievements:Demonstrated top-level risk management abilities in resolving program problems of varying complexity, from analyzing key metrics to researching discrepancies and preparing reports & and briefings for management review.Develops, monitors, and manages project plans, and deliverables and ensures timely completion of customer service technology projects.Leads ongoing cross-functional business process reviews and develops optimization strategies.Evaluates customer service department business processes, gathers information, uncovers areas for improvement, analyzes root causes of business issues, anticipates requirements, and develops corrective action recommendationsExemplified communication skills and project management expertise in serving as the liaison between the company and Federal Program Managers, leading the planning, monitoring, and closing of large-scale projects.Streamlined projects by keenly supervising the key areas of the project, from project planning to implementation, client management, vendor relations, and employee oversight to project completion.Name of Company: GB Shades LLCJob Title: Assistant Project ManagerLocation: Rockville, MDDates of Employment: December 2016 - December 2018Fostered collaboration between teams and provided hands-on support in the planning and implementation of projects. Mobilized consistent support and leadership in supervising projects, reviewing progress against goals, aligning activities with schedules and expectations, and ensuring compliance with guidelines, timelines, and project standards. Employed strategic direction in revamping processes and proactively taking actions against possible issues; handled functions in triaging and resolving issues and implementing solutions to promote successful delivery of projects.Highlighted Achievements:Elevated strategic project planning in overseeing the end-to-end lifecycle of a large project that included the installation of a 600+ units apartment building with over 2100+ window treatments.Delivered exceptional results and maintained a +5% average profit increase through efficient project oversight.Showcased project management skills in consistently monitoring milestones, enforcing best work practices, and performing risk management duties to secure timely and professional completion of tasks.Aligned operations and project plans with expectations while maintaining open lines of communication to provide timely updates on progress and implementing quality control measures across all project components.Name of Company: Combined InsuranceJob Title: Territory Project ManagerLocation: Beltsville, MDDates of Employment: October 2011 - November 2016Strategically directed insurance sales efforts within the Maryland region, leveraging a deep understanding of market dynamics, customer needs, and service offerings to achieve superior business outcomes. Educated customers on the diverse range of service offerings, effectively conveying the value proposition and benefits to drive sales growth. Developed and maintained comprehensive management reports, implementation schedules, and key performance indicators, providing valuable insights to inform decision-making processes and drive continuous improvement.Highlighted Achievements:Effectuated honed sales and leadership capacities in steering initiatives, which delivered a +17% increase in sales volume and drove a +52.4% boost in purchase frequency within a 12-month period.Name of Company: American Income Life Insurance CompanyJob Title: General AgentLocation: Beltsville, MDDates of Employment: February 2008 - October 2011Demonstrated exceptional leadership abilities in managing a diverse team of 10+ insurance advisors, leading training and performance assessments to drive continuous improvement and optimize results. Generated comprehensive monthly and quarterly sales reports for the entire team and provided accurate and insightful data to upper management for informed decision-making and strategic planning. Pioneered the implementation of innovative sales efficiencies that delivered a profound and lasting impact and contributed to the overall success and profitability of the organization.Highlighted Achievements:Spearheaded significant growth in sales, achieving a remarkable +34% increase within a two-year period and expanding the client base by an impressive +65%, effectively positioning the company for long-term success.EducationMaster of Business Administration Strayer University, Washington, DCIn Progress (Expected Completion: December 2024)Bachelor of Arts in History/Graphic Design Tuskegee University, Tuskegee, AL (1995)License & CertificationsProject Management Professional Certification PMP Institute(In Progress)Core CompetenciesProgram & Project Management Sales Operations Project Planning Contract Negotiation End-to-End Lifecycle Management Productivity & Efficiency Process Monitoring People Operations Training & Development Operations Management Quality Control Performance Management KPI & Metrics Analysis Communication & Collaboration Problem-Solving Task Allocation & Prioritization Team Leadership & Coaching Program Evaluation Workflow Optimization Regulatory Compliance Workforce Planning Risk Mitigation Sound Decision Making Data Collection & Analysis Monthly ReportingTechnical Skills: Project Management Software ProCore Contracts Auto Cad Windows BlueBeam 10 IT Programming Adobe Photoshop Plan Grid Visio CRM Software Salesforce Workday Tableau PowerPoint Microsoft Office Suite (Word, PowerPoint, Excel) Social Media Platforms (Facebook, Instagram, YouTube, TikTok) |
