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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Austin, Texas , Street Address
LINKEDIN LINK AVAILABLE
PROFESSIONAL SUMMARY
As a Senior Dynamics 365 Technical Program Manager, I specialize in sophisticated solutions for software companies, leveraging
advanced Dynamics 365 Business Central, Portals, and Retail development ski ls. My expertise lies in tailoring solutions that
optimize financial management, enhance customer engagement, and drive sales growth. With a knack for architecting and
implementing complex systems, I excel at integrating diverse platforms and translating intricate business requirements into
innovative technical solutions. My extensive ski l set spans across various Dynamics modules, including Finance, Sales, Customer
Service, Marketing, Supply Chain Management, Manufacturing, Human Resources, and Project Service Automation. Additionally,
I am proficient in ERP systems, SSIS (SQL Server Integration Services), Azure services, Power Platform (Power BI, Power Apps,
Power Automate), Office 365 integration, Azure DevOps, Azure Active Directory, SQL Server, .NET Framework, and mobile
development frameworks like Xamarin
https://mytestprotfolio.my.canva.site/Candidate's Name 2
SKILLS
Dynamics 365 Business Central Development: Customization of data models | Workflows | Business logic | Financial
management processes optimization
Dynamics 365 Portals Development: Self-service portals creation | Customer support inquiries | License
management | Knowledge base access
Dynamics 365 Retail Development: Digital storefronts | Inventory management | Omnichannel sales strategies
Integration Expertise: Integrating Dynamics 365 solutions with ERP systems | Third-party applications | Streamlining
operations | Enhancing data exchange
Analytical Skills: Translating business requirements into technical specifications | Ensuring alignment with
organizational objectives | Industry standards
Dynamics 365 Finance and Operations Modules: Financial Management | Supply Chain Management
Dynamics 365 Customer Engagement Modules: Sales | Marketing | Customer Service | Field Service | Project
Service Automation
Dynamics 365 Development Tools: Power Apps | Power Automate | Dynamics 365 SDK | Azure DevOps |
Customizations | Extensions | Integrations
PROFESSIONAL EXPERIENCE
10x Club LLC, Rose Trl Dallas, TX,75252 United States Oct-2021 to Present
Dynamics 365 Technical Program Manager/Development
The development of bespoke solutions within Dynamics 365 Business Central, leveraging expertise in Finance and
Operations (F&O) modules, enhancing financial management capabilities for software companies. Ensured seamless
integration with existing systems, employing advanced techniques in Business Central development, including custom
data models, workflows, and business logic.
Crafted self-service portals on the Dynamics 365 platform, empowering customers of software firms to efficiently
manage support inquiries, licenses, and access knowledge bases. Utilized Dynamics 365 Portals expertise to enhance
user experience and alleviate support workload, aligning with Customer Service and Knowledge Management
functionalities.
Engineered Dynamics 365 retail solutions tailored specifically to address the sales and distribution needs of software
enterprises. Implemented digital storefronts, inventory management systems, and optimized order fulfilment processes
within Dynamics 365 Retail modules, emphasizing Sales and Supply Chain Management capabilities.
Applied advanced development methodologies in Business Central to customize solutions, ensuring alignment with
company-specific requirements and industry standards. Customized data models, workflows, and business logic to
meet dynamic business needs, optimizing processes within Finance and Operations functionalities. Elevated Point-of-
Sale (POS) systems for retail by integrating features such as loyalty programs, promotions, and omnichannel
capabilities. Contributed to sales growth and bolstered customer retention through Dynamics 365 Retail modules,
focusing on Sales and Customer Engagement enhancements.
Collaborated closely with stakeholders to analyze business requirements and translate them into comprehensive
technical specifications. Ensured that developed solutions across al modules effectively aligned with organizational
goals and objectives, emphasizing Communication and Stakeholder Engagement ski ls.
Power BI dashboards, providing software companies with comprehensive insights into financial performance and
operational metrics, further enhancing decision-making capabilities.
Rolustech Jul-2015 to Oct-2021
Dynamics 365 Development Lead
Customized Dynamics 365 Customer Relationship Management (CRM) solutions tailored for the power grid sector,
focusing on Asset Management and Maintenance Planning functionalities within Dynamics Field Service and
Dynamics Sales modules.
Leveraged Dynamics 365 Customer Insights capabilities to analyze extensive data sets, utilizing Forecasting and
Predictive Maintenance functionalities to anticipate maintenance requirements and mitigate operational interruptions
in the power grid sector.
Strategized and executed marketing campaigns within Dynamics 365, targeting stakeholders and promoting new
offerings in the power grid industry. Utilized Dynamics Marketing functionalities to engage stakeholders effectively.
Ensured seamless integration of existing systems with Dynamics CRM, employing advanced CRM integration
techniques to maintain uninterrupted operations. Utilized Integration and Data Migration functionalities within
Dynamics 365 to achieve smooth system integration.
Developed comprehensive customer profiles utilizing Dynamics 365 Customer Insights, enabling tailored engagement
strategies to enhance satisfaction levels. Utilized Customer Profiling and Segmentation features within Customer
Insights.
Continuously enhanced and expanded Dynamics 365 applications to meet the evolving demands of the power grid
sector. Adapted Dynamics solutions to changing business requirements, leveraging customization and configuration
capabilities
Xavor Mar-2011 to Jun-2015
Dynamics 365 Development Specialist
Developed custom modules within Microsoft Dynamics 365 Finance and Operations, focusing on Inventory
Management and Order Processing functionalities to optimize operations for restaurant chains.
Implemented Power Platform solutions within Dynamics 365 for dynamic menu customization, empowering
restaurants to tailor dining experiences based on customer preferences.
Utilized Power Apps, Power BI and Power Automate functionalities to enable seamless customization. Utilized
Dynamics 365 integration expertise to establish smooth data flows between backend systems and front-end
applications, facilitating efficient operations across multiple restaurant locations. Leveraged Integration and
Data Migration functionalities.
Engineered automated workflows for procurement and vendor management using Power Platform automation
tools, enhancing supply chain agility and reducing manual effort. Leveraged Power Automate capabilities
within Dynamics 365 for process automation
EDUCATION
Education University
Bachelor s in Computer Programming May-2010
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