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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Meadow Vista Way,Gaithersburg, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: A motivated and detail-oriented individual with a strong customer service background, seeking a position in a new field with a desire to learn and excel.Summary: Experienced customer service professional with excellent communication, problem-solving, and time-management skills. Thrives in a fast-paced environment and is able to quickly adapt to changing circumstances. Excited to learn new skills and take on new challenges.Skills:Excellent communication and interpersonal skillsStrong problem-solving and analytical skillsCustomer service-oriented with a focus on customer satisfactionProficient in Microsoft Office Suite and other relevant softwareDetail-oriented and able to manage time effectively.PROFESSIONAL BACKGROUNDAbsolute IntegrityCustomer ServiceNovember -2019 -CurrentResponded to customer inquiries via phone, email, and in person, providing prompt and accurate information.Resolved customer complaints and issues, escalating to management when necessaryMaintained customer records and tracked customer interactions using CRM softwareCollaborated with cross-functional teams to resolve customer issuesAdministrative AssistantJumbo Real Estate, LLCJune 2009 October 2019Provided customer service and technical support for [product/service]Assisted customers with troubleshooting technical issues and resolving complaintsEscalated complex issues to technical support or management as necessaryMaintained up-to-date Schedule and coordinate meetings, prepare agendas for meetings and prepare schedules.knowledge of Use advanced Microsoft Excel to create pivot tables, used VLOOKUP, and other Excel functions and related technologies.General clerical duties including photocopying, fax and mailingCoordinated visitors, answered, screened and transferred inbound phone callsReceived, sorted and distributed all incoming mailsEstablish standardized methods of recording, tracking and reporting on activity.Optimize data collection procedures and generate reports on a weekly basis.Perform regular web scraping to synthesize competitor data.Perform file migrations, revisions and audits.Create Project plans.Increased sales revenue and productivity.Create and manage client accounts.Troubleshoot and resolve a range of software, hardware, configuration and connectivity issueProvide preventive maintenance, user training, user support, hardware and software installsDocument interactions with users in order to keep record of issues.WegmansJune 2015 October 2017Handling MoneyProviding receipts and insurance information and documentsProviding customers with top notch customer serviceGuide customers to appropriate associate for inquiriesSales ConsultantHome DepotJanuary 2008 May 2009Handled the tasks of greeting visitors in a friendly courteous mannerProviding receipts and insurance information and documentsProviding customers with top notch customer serviceGuide customers to appropriate associate for inquiriesManage inventory.Barista/ Customer ServiceStarbucksDecember 2007 December 2008CashierEDUCATION AND PROFESSIONAL CERTIFICATIONSStratford University B.Sc. Healthcare Administration - 2018
High School Diploma, Conferred May 2007Fairfax High School, Fairfax, VADECA (Distribute Education of America) 2003-2007FBLA(Future Business Leaders of America) 2003-2007MSA(Muslim Association)2003-2007Softball 2003-2004Track 2005-2006Net-Aid (Non-Profit Organization dealing with the U.N.) 2004-2006Associate, Health Care Administration, Conferred May 2010Northern Virginia Community College, Annandale, VATECHNICAL EXPERTISE:Operating Systems: Microsoft Windows, MacDatabases: MS Access, MS ExcelApplications: MS Office (Word, Excel, Outlook, PowerPoint, Access, MS Project, MS Exchange, MS SharePoint, MS InfoPath, MS Visio); VMware applications; anti-virus programs, Mac Office SuiteTicketing Systems: Remedy, ServiceNow, People SoftReferences: Available upon request. |
