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Click here or scroll down to respond to this candidateCandidate's Name
East Hartford CT, Street Address (860) 716-3096 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEProfessional SummaryDynamic and results-driven Project Manager with extensive experience in leading cross-functional teams to deliver high-quality software solutions. Expertise in Agile methodologies, production support, and system analysis, with a proven track record of driving process improvements, ensuring system reliability, and achieving business objectives. Adept at managing large-scale projects, optimizing team performance, and maintaining compliance with industry regulations.Cigna Insurance Project Manager Scrum MasterJune 2018 November 2023Agile Project Management: Led cross-functional teams in delivering software products within Agile frameworks (SAFe, Kanban), ensuring alignment with business goals and timely delivery.Facilitation: Conducted Agile ceremonies (daily stand-ups, sprint planning, retrospectives), enhancing team collaboration and project visibility.Stakeholder Management: Maintained product vision and roadmap, regularly updated stakeholders on project status, risks, and issues, ensuring alignment with organizational objectives.Performance Tracking: Monitored project metrics (velocity, burn-down, cycle time) using Jira, ensuring alignment with sprint goals and continuous improvement.Mentorship & Coaching: Guided teams in adopting Agile best practices, leading to a 30% increase in productivity and improved project outcomes.Risk Management: Implemented strategies to identify and mitigate project risks, ensuring successful delivery without major disruptions.Tools & Integration: Utilized Jira and Confluence to streamline communication, track progress, and enhance team productivity.Cigna Insurance Senior System Analyst (Production Support DevOps)September 2014 June 2018Award-Winning Project: Received the 'Cigna Championship Award' for successfully onboarding the Hiperos application, significantly enhancing compliance and reducing operational costs.System Reliability: Ensured stability and reliability of production systems by proactively monitoring, diagnosing, and resolving incidents, consistently meeting SLA targets.Process Optimization: Collaborated across development, QA, and operations teams to streamline workflows, enhance issue resolution, and maintain clear communication with stakeholders.Automation: Improved efficiency by automating routine tasks, reducing manual intervention, and minimizing errors.Compliance & Security: Led initiatives to ensure adherence to CIP, HIPAA and SOX standards, conducting audits, and implementing security best practices.Aetna Insurance SARs (Suspicious Activity Reports) Security ManagerSeptember 2011 September 2014Regulatory Compliance: Managed the SARs program, ensuring compliance with legal and regulatory requirements through diligent monitoring, investigation, and reporting.Team Leadership: Directed the SARs team, developed policies, and conducted employee training to promote a culture of compliance and awareness of emerging threats.Audit & Improvement: Regularly audited the SARs program for effectiveness, implemented improvements, and oversaw technology solutions for enhanced monitoring and reporting.Aetna Insurance Project Manager Legislation Administration Tool DeveloperJune 2007 September 2011Tool Development: Designed and implemented a comprehensive tool for managing insurance legislation, integrating state, federal, and extraterritorial compliance requirements.Stakeholder Collaboration: Worked closely with legal, compliance, and IT teams to ensure the tool met the needs of all stakeholders and reflected the latest legislative changes.User Training & Documentation: Provided detailed documentation and training for end-users, ensuring effective adoption and utilization of the tool.Aetna Insurance System Analyst (Plan Coordination Consultant Billing Consultant Drafter)June 2000 June 2007Plan Coordination & Compliance: Managed insurance plan integration and compliance, ensuring adherence to regulations and seamless coordination with internal teams.Process Improvement: Identified and implemented process improvements, enhancing efficiency in billing, claims processing, and contract management.Client & Member Support: Provided expert support to clients and members, resolving inquiries related to billing and plan coordination, and ensuring high levels of satisfaction.EDUCATIONAssociates of Science (A.S.) Graphic DesignManchester Community College, CT USACommunity Care (3-year program)Newtownards College, County Down/Northern Ireland |
