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Street Address Huntington AveAmelia, OH Street Address
PHONE NUMBER AVAILABLEE-Mail Address - EMAIL AVAILABLEPROFESSIONAL SUMMARYExtensive experience in Customer Service, Telemarketing, Appointment Setting, Market Research and Retail Sales. Enthusiastic, self-starter, with a friendly and empathic approach to customers. Top performer with a strong work ethic and commitment to excellence.
SKILLS Microsoft 365 - Word, Excel, PowerPoint, Outlook Windows 10, 11
Google Drive using Docs, Sheets, Forms and Slides Experience using CRM Systems, Gorgias and Shopify Typing/Keyboard speed of 65 wpm Experience using PC and Apple Desktop Computers, Laptops and Tablets Experience using Android and Apple Smartphones Experience using Zoom, Slack, Skype, Google Chat and Classrooms
Social Media experience using Facebook, Instagram, LinkedIn, YouTube and Pinterest
EMPLOYMENT HISTORY01/2020 - 02/2024EAB Services, Cincinnati, OH
Customer Service/Appointment Setter
Made outbound calls to homeowners to set appointments for mortgages and home equity, as well as provided exceptional customer service.
09/2016 - 01/2020Self Employed, Cincinnati, OH
Music/Trumpet Instructor
Taught private trumpet lessons in my home.
01/2016 - 09/2016The J Peterman Co., Cincinnati, OHCustomer Service Rep
Took inbound customer service calls to place orders from the catalog, as well as answered questions and gave fashion advice. Additional responsibilities included responding to email inquiries, as well as other misc customer service duties.
03/2013 06/2016Sam Ash Music, Inc, Cincinnati, OHRetail Sales Associate/Trumpet Instructor
Gave private music lessons on the trumpet and also worked in the band and orchestra department as a sales associate. Responsibilities included waited on customers to sell musical instruments and accessories. I also ran the cash register, did ticketing and merchandising, as well as took sales calls from customers.
06/2014 - 06/2016 - (Second Job)
Blue Chip Marketing, Cincinnati, OHTelemarketing Representative
Worked on multiple calling projects that included political surveys, market research campaigns, consumer product surveys, as well as mortgage appointment setting and direct selling projects.
EDUCATIONParsons the New School of FashionNew York, New YorkFashion Industry Essentials - Diploma
University of CincinnatiCincinnati, OH
Coursework in Liberal ArtsBroward Community College
Coconut Creek, FL
Associate of ArtsMusic Performance - Trumpet
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