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Click here or scroll down to respond to this candidateEXPERIENCEStreet Address March 2024SYSTEMS ANALYST III (LEAD), NEW YORK-PRESBYTERIAN HOSPITALDomain migration- worked in conjunction with InfoSec and HR to accurately migrate 4500+ users' profiles to the NYH domain.Storage migration coordinated with storage team and staff on moving company data solution from Microsoft Netapp server to Dell Isilon storage systems over 12TB/ 14000 personal and group shares.Citrix virtualization collaborated with the Citrix team on user-end troubleshooting and testing, migrating 100+ servers from psychical servers to the NYH Citrix virtualization platform.Triage all critical priority tickets and VP escalationsLead daily team activities - Escalation point for Level 2 analystsServiceNow Lead - run reports for quality control. Validate database entries, guide remediation, communicate changes, and relay the team's issues and concerns to the Snow teamDigital signage create, maintain company screens and advertisements broads. How many?Active Directory- Manage, troubleshoot, and remediate Active Directory group policies/UsersReview/Monitor performance of enterprise applications and software to determine the overall healthAzure- install, configure, and maintain hospital virtualization products, along with daily monitoring and optimizing the performance as needed.Cylance antivirus - With the guidance of InfoSec, Push updates, patches, Whitelist, block and remediate outbreaks.Vendors support- Working closely with vendors to assist with technology implementation and resolve issues that have been escalated to third-level supportResearch, recommend, and implement additional systems to improve performance and stabilityPerform routine administration and maintenance, including windows patching- applying security updates, server health reporting and monitoring.Create IT technical documentation related to installations, configurations, and troubleshooting for company helpdesk FAQ.MDT- Build/Deploy/Maintain hospital custom Microsoft windows 10 OSMS Office 365 Suite, assign licensing to users, test and deploy updates.AWS evaluating software applications for potential migration from Azure.2010 2012IT CONSULTANT/ JUNIOR APPLICATION ANALYST, CONTINUUM HEALTHPARTNERS, NEW YORKKey Team Leader For New eClinicalWorks EMR System Rollout for 500 pcsPerform custom Windows OS installations, Virus & Spyware Removals, Data Transfers and BackupsHelp Desk Support, Hardware & Software Installations & TroubleshootingTrained end-users in MOS and customization of other programs and softwareEDUCATIONAUGEST 2022 - 2023MBA. PROJECT MANAGEMENT, CAPELLA UNIVERSITYAUGUST 2020 - 2022MS. CYBERSECURITY & HEALTHCARE, CAPELLA UNIVERSITYAUGUST 2018 - 2020BS. INFORMATION TECHNOLOGY, CAPELLA UNIVERSITYPROFESSIONAL CERTIFICATIONSPMI: PROJECT MANAGEMENT PROFESSIONAL (PMP)ITIL 4 FOUNDATIONIMPRIVATA ADMINISTRATORCISCO CERTIFIED NETWORK ASSOCIATE (CCNA) ROUTING AND SWITCHINGMICROSOFT CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL (MCITP: EA)MCTS: WINDOWS VISTAMCTS: WINDOWS 7MCTS: WINDOWS SERVER 2008- ACTIVE DIRECTORYMCTS: WINDOWS SERVER 2008- NETWORK INFRASTRUCTUREMCTS: WINDOWS SERVER 2008- APPLICATIONS INFRASTRUCTURECHECK POINT CERTIFIED SECURITY ADMINISTRATOR (CCSA)CERTIFIED ETHICAL HACKER (CEH)MICROSOFT CERTIFIED SOLUTIONS EXPERT (MSCE)COMPTIA NETWORK+COMPTIA A+COMPTIA SECURITY +MICROSOFT OFFICE SPECIALIST (MOS) WORD, EXCEL, ACCESS, POWERPOINTTECHNICAL SKILLSServiceNowMedigateForescoutPrinter logicMDTCitrixCisco Unified CMInfobloxCylanceSCCMCisco Call ManagereClinicalWorksTCP/IPDragon Dictation VmwareWindows Server Update ServicesSCMRemedyMicrosoft Office SuiteWindows 7, 8, 10, 11Server 03, 08 |
