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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEStreet Address Encanta StSan Antonio, TX Street Address
EMAIL AVAILABLEIntroductionDedicated IT professional with a strong passion for delivering exceptional technical support and customer service. Demonstrated ability to build and maintain effective communication and relationships with clients in a tech environment. Skilled problem solver adept at diagnosing and resolving technical issues, with a focus on understanding and addressing user needs efficiently. Possess excellent time management skills and a deep knowledge of IT systems and support processes. Bilingual and eager to contribute to a dynamic IT team.SkillsEnglish FluentSpanish FluentCommunicationActive listeningProblem-solvingAttention to detailDedicationTime managementProduct knowledgeCustomer relationship managementRecord KeepingEducationEXPECTED IN 2025Associate Computer Science and Programming-Versed in CCNA, Java, C++ and HTMLMAY 2015HighSchool Diploma, Luis Llorens TorresTechnical degree in computer repairing and ElectronicsAcademic excellence award for 3-year consecutive.ExperienceRETENTION AGENT IBEX GLOBALNEW BRAUNFELS, TEXAS JULY 2024 - CURRENT Reviewing customer data to identify trends, patterns, and areas for improvement. Analyzing retention metrics to evaluate the effectiveness of retention strategies. Proficiency in using CRM systems like Salesforce, HubSpot, or Zoho to manage customer information. Skilled in Excel, Word, and PowerPoint for reporting and communication. Handling angry or upset customers calmly and professionally. Implementing strategies to resolve conflicts and prevent future issues Identifying the root cause of issues and finding effective solutions.COURIER FEDEX EXPRESS AND FEDEX GROUNDSAN ANTONIO, TEXAS NOVEMBER 2019 - JUNE 2024 Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers. Greeted recipients, delivered packages, parcels and acquired proper signatures for all deliveries. Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions. Contacted customers to confirm delivery details and locations. Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.WAREHOUSE ORDER SELECTOR ANIMAL SUPPLY CO.SCHERTZ, TX - DECEMBER 2018 - AUGUST 2019 Recorded information, shortages, and discrepancies to keep records current and accurate. Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Collaborated with team members to achieve daily pick and pack goals. Completed cycle counts and monthly inventory. Inspected and verified orders before shipping them to customers for accurate deliveries. Supervised and trained new staff in performing census. Checked product levels and recommended new purchases. |
