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Title Customer Service Administrative Assistant
Target Location US-TX-Round Rock
Email Available with paid plan
Phone Available with paid plan
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JMOBJECTIVEThe ability to provide any organization with my skills in record keeping and organizational skills. My leadership abilities and providing great customer service.SKILLSI excel at records retention and time management. I have over 22 years of state service and retired with the most prestige employer in Texas.Candidate's Name
1305 Sarah Christine LaneAustin, Texas 78717PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCECITY OF CEDAR HILLADMINISTRATIVE ASSISTANTNOVEMBER 7, 2021- MARCH 26, 2022Assist with public works items such as deeds and process building permit for customers.Prepare cash deposits and provide them to the finance dept.Scanned all documents into inter gov program and filed all paper work in filing system.Assisted with daily administrative duties such as memos, updated calendar events for Director.Assisted with Environmental back log and energy efficient items for the homes of citizens.CONTACT SERVICE REPERSENATIVE IIBAYLOR SCOTT & WHITE  MARCH 1, 2021- AUGUST 2021Answering and responding to inbound customer callsResponding to customer emails and live chat inquiriesResolve customer complaints and issuesSell and promote products/services while on callEscalate issues to supervisors and managersAssisted customers with scheduling appointments with the different central Texas Baylor Scott and White clinics.Assisted customers with referrals that were needed to the doctors.HUMAN RESOURCE SPECIALIST / RECEPTIONISTMARBLE FALLS ISDJUNE 2020- MARCH 2021Assist in the preparation and updating of employee handbook.Assist with recruitment plans, including writing and posting job announcement for all categories and levels of employees.Attend meetings with school superintendents, principals and school boards.Distribute payroll checks, earnings statements and tax information.Ensure compliance with federal, state, and local employment laws.Keep the staff directory and organization charts up to date.Maintain records, and reports, including teacher certifications and professional development hours.Oversee hiring and exit interviews and procedures, including teacher certifications and professional development hours.Oversee the new employee orientation and the processing of initial and terminal paperwork.Participate in teacher conferences and meeting.Perform benefits administrationSchedule interviewsServe as liaison between administrators, professional and support staff, school board and teacher unions.Supervise the activities of the HR team.Verify candidates credentials including licensing and certification if required for the position.Perform or arrange for reference checks and background checks..RECERATION OFFICE CLERKCITY OF TEMPLE - OCTOBER 2018- SEPTEMBER 2019Assist with Campus Recreation administrative officeoperations;Serve as front office receptionist;Assist with electronic copies of Campus Recreationpaperwork;Professionally answer phones and take messages;Assist with daily errands on campus;Data entry and filing;Calculate and enter times for biweekly timesheets;Clearly articulate, enforce and educate patrons on all rules, policies and procedures;Provide customer service and respectfully manage disagreements.Translated all English forms to Spanish.Assisted with setting up interviews and exit paper work for staff.Assisted with keeping calendar for the Rec Center and the staff.Assisted with registering of the summer camps and other daily camps.RECORDS RETENTION ANYLASTTEXAS DEPARTMENT OF AGRICULTUREMARCH 2016- FEBUARY 2017Gather and organize information on problems or procedures.Analyze data gathered and develop solutions or alternative methods of proceeding.Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.Design, evaluate, recommend, and approve changes of forms and reports.Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Recommend purchase of storage equipment and design area layout to locate equipment in space availableTEXAS DEPARTMENT OF TRANSPORATIONOFFICE MANAGEROCTOBER 2009-MARCH 2016Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Set up and maintain paper and electronic filing systems for records, correspondence, and other material.Assisted with background checks and FBI finger printing for the new employees.Process new hire forms and retiree paper work to human resource for final approval.Complete forms in accordance with company procedures.Make copies of correspondence or other printed material.Review work done by others to check for correct spelling and grammar companyRECORDS RETENTION MANAGERTEXAS WATER DEVELOPMENT BOARDMARCH 2007- OCTOER 2009Gather and organize information on problems or procedures.Analyze data gathered and develop solutions or alternative methods of proceeding.Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.Design, evaluate, recommend, and approve changes of forms and reports.Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Recommend purchase of storage equipment and design area layout to locate equipment in space availableEDUCATIONASSOCIATES DEGREE IN LIBERAL ARTSMAY 1995  AUSTIN COMMUNITY COLLEGEGRADUATED WITH 3,89 GPA AND PHI THETA KAPPAVOLUNTEER EXPERIENCE OR LEADERSHIPI WAS A CELEBRATE RECOVERY LEADER WITH SHORELINE CHRISTIAN CHURCH IN AUSTIN, TEXAS. SERVED AS GRIEF LEADER AND LEADER OF THE TRAINING MODULES. AS WELL AS ASSISTED WITH BEVERAMENT COMMITTEE. I HAVE ORGANIZAED EVERYTHING FROM PANCAKE BREAKFAST TO SEMINARS AND OTHER PERSONAL ACTIVITIES.

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