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Click here or scroll down to respond to this candidateCandidate's Name
Experienced technician seeking to continue as Information Security Analyst. Twenty-six years delivering full spectrum IT services to public and private sector, also documenting procedures, editing and presenting training materials. Backed by more than seven years of retail management, customer service, training, and conflict resolution.Robert M. Thompson8244 US HWY 11Potsdam, NY 13676PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCELeadVenture, Lake Oswego, OR Information Security EngineerJanuary 1, 2022PresentSOC AnalystMigrate Carbon Black Cloud to SentinelOneDraft and document Carbon Black Cloud proceduresTrack vendor security reviews for procurementSystems AnalystPasswordState trainingMigrate LastPass to PasswordStateAdmin delegationReview and respond to authentication incidentsDraft, document, and train incident response proceduresTier 1 HelpdeskFrazer Computing, Canton, NY IT TechnicianAugust 18, 2018December 31, 2021Administer Active Directory, Google Workspace, Slack, WSUSRemote software supportUpdate Palo Alto firewall rulesRemote desktop support for work-from-homeNfrastructure, Clifton Park, NY Windows System AdministratorJanuary 21, 2017May 14, 2017Remote network supportRemote desktop supportMonitor antivirus and firewall using ESETAdminister Exchange Online, G-Suite, Office 365, and WSUSNYS IT Services, Albany, NY Technical Specialist IIISeptember 2010July 2014Systems architect Windows Server and Active DirectorySystems administrator Windows ServerTechnical lead state agency AD consolidationTechnical lead Exchange to O365 migrationImplement ADFS for single sign-on to O365Implement LDAP for single sign-on to Cisco UCNfrastructure, Clifton Park, NY Systems EngineerNovember 2002September 2010Team lead, consultant to NYS Office for TechnologyActive Directory identity management, authentication and authorizationPrivileged rights monitoring and managementTechnical writing-editor for annual training of local IT administrators in each county agencyRemote network and desktop supportWhiteman Osterman & Hanna, Albany, NY Network AdministratorJanuary 2000November 2002Migrated users and data from NetWare to Windows 2000Migrated Windows desktops to Windows Terminals connecting to Citrix MetaFrameMigrated documents and trained staff from WordPerfect and Lotus 123 to MS Office 2000Developed Access application to track contacts and invitations, as well as generate mass mailingsCapital Region BOCES-NERIC, Albany, NY Network AdministratorDecember 1998January 2000Consultant to Lansingburgh SchoolsAdministered Novell NetWare serversAdministered Novell GroupWise (email, calendar)Desktop supportPark Personnel Services, Glens Falls, NY TempOctober 1997December 1998Evergreen Bank - Help Desk TechnicianContinuous Care - Assistant to head RNDesktop publishing: nurses policy manualDeveloped database using Lotus Approach for nurses to enter their paperwork.STRENGTHSWriting, Speaking, Active listening, Creativity, Problem-Solving, Attention to detail, Sense of Humor, Kindness, Honesty, Empathy, TeamworkSKILLSDocumentationTraining: KnowBe4Customer ServiceManagement: Teams < 10Security: Rapid7, Carbon Black Cloud, Sentinel One, Endpoint Central, Elastic/Kibana,MDM: Intune, Google Device ManagerSystems: MS 365, Purview, Entra ID, Exchange Online, OS X, Windows 11, Windows Server 2022, VMWare ESX, Hyper-VInfrastructure: Palo Alto, Cisco MerakiSupport: GoToAssistProductivity: Microsoft 365, Google WorkspaceCollaboration: Confluence, Trello, Mirro, Ring Central, 8x8, Vonage Business Class, SharePoint, Slack, Zoom, Teams, WebExProgramming: PowerShell, SQL, Visual Basic, XML, HTML/CSS, JavaScript, RegExITSM: Jira, FreshService, Service CenterEDUCATIONAS Engineering, SUNY Adirondack |
