| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate656 21st Ave NSouth St. Paul, MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ProfessionalSummary andObjectiveExperienced, goal driven and versatile Client Relationship Manager seeking employment with a reputable and progressive firm that will offer greater learning and advancement opportunities. Proven dynamic leader and performer. Consistently recognized for exceeding client expectations and a quick learner. A team player with the ability to collaborate seamlessly with various departments. Excellent analytical and problem-solving skills. Innovative and a Self-starter!Experience5/2014 05/2024 SproutLoud (Ansira) Sunrise, FL (remote) Senior Client Relationship ManagerMain stakeholder and strategic relationship owner responsible for developing and maintaining strong long-term partnerships with key client base.Worked closely with onboarding team to ensure successful program implementation and rollout.Assisted brands in executing direct and digital local marketing using distributed marketing technology with the goal of increasing local marketing adoption.Responsible for developing and implementing specific solutions and recommendations to improve clients multi-channel marketing plans performance.Collaborated with IT and development teams on technology enhancements to improve client satisfaction.Responsible for training and educating clients on new features and technology, as well as ongoing training with the client on application features and functionality.Responsible for management of off-site team (pre-covid) in MN 3 direct reports.Integrate, coordinate and synchronize the work of all internal support teams while driving base client retention, revenue and sales efforts (customer service, production, estimating, IT, sales)Recipient of 2015 Unsung Hero award.Responsible for procedures documentation creation and maintenance and Quarterly Business Reviews.Key presenter for client meetings.Provide clients with sales proposals, price quotations, change orders and all relevant account documentation.Identified and effectively communicated new products / processes to enhance customer satisfaction, resulting in increased revenue and growth. 2/2011 5/2014 General Marketing Solutions Eden Prairie, MN Customer Service Team Manager (promoted to this position in 2011)Responsible for management of Client Services Team - 8 direct reports.Responsible for maintaining adequate staffing levels, performance appraisals, career plans, staff retention and motivational development.Member of Executive Leadership Team.Responsible for maintaining company mission statement. Also participated in focus group to continually update mission and values for company.Managed internal team in creating SOC2 documentation and implementing respective new processes.Participated in focus group for vetting and implementing new Workflow Management software for company.Responsible for new client onboarding, consultation and rollout, including cross department training and documentation.Responsible for forecasting, budgeting and analyzing all back-end reports and analytics.Responsible for collaborating with all internal teams to ensure quality and timely production.(Quoting, Scheduling, Prepress, Digital, Litho and Large Format printing, Finishing Services, Mailing Services and Fulfillment)Instrumental in determining pricing and solution recommendations in response to incoming Request for Proposal (RFPs).Responsible for development, implementation and management of new Quality Control Process for company.Assisted in creating highly technical processes to provide custom built Database and Website Management resources for clients.Working manager assist and provide back up to all staff when needed.Member of Women in Print and PIMN.Account ManagerHired to begin immediate training to manage the Customer Service Team. Similar to responsibilities as AM role at PrimeNet.Evaluation, setup and implementation of large, multi-dimensional print, mailing and fulfillment projects for new and existing accounts. 2/2010 - 12/2010 Strategic Fundraising St. Paul, MN Account Associate Client ServicesResponsible for the development and delivery of telephone and direct mail fundraising strategies, services and solutions for multiple non-profit and political clients (and their agencies).Worked closely with clients to review and assess direct response telephone programs and donor acquisition strategies and provide data analysis in order to provide specific recommendations to meet objectives.Assisted in crafting motivating scripts and letters and effectively targeting the right audience through testing and statistical analysis.Managed strong relationship with four off-site call centers. This included assisting in fundraiser selection and ensuring clients mission/affinity was being properly communicated via training and regular call monitoring.Created comprehensive campaign summary training documents for call centers. 6/2001- 1/2010 PrimeNet Marketing ServicesSt. Paul, MN Account Manager (promoted to this position in June 2004)Responsible for managing multiple clients projects from inception to successful completion. Key attendee for client meetings.Responsible for maintaining primary link of prompt and courteous communication between all internal teams and clients (financial services, consumer marketing, insurance and retail)Responsible for maintaining company mission statement of on-time & right and hold accountability for client satisfaction with products and services delivered.Authored Account Management Quality Process Manual which was used company wide to strengthen and streamline quality procedures.Assisted in development and implementation of direct mail order website.Managed internal revenue recognition and internal budget forecasting processes, as well as participated in quoting and strategic vendor outsourcing.Proactively lead continuous improvement and documentation efforts for all clients.Successfully grew business from existing client base.Recipient of 2005 & 2006 Outstanding Performance Equity Award.Participated in cross training at Impact Proven Solutions upon PrimeNet buyout. Account Coordinator (promoted to this position in June 2003)Managed client relations with key clients, assuring high levels of satisfaction within tight deadlines.Responsibilities included onboarding new clients, project management, quality control and production ticket creation.Project CoordinatorResponsible for project management and assignment of projects to production area. 3/01-6/01 Advanced Converting Tech. St. Paul, MNAdministrative / Marketing AssistantDirectly assisted the marketing director with business structure, strategy and advertising, including trade show preparation to include processing sales orders and quotes, assisting with design and production of direct mailing campaigns, updating customer databases, job scheduling and inventory control.10/00-3/01 Modernistic, Inc. St. Paul, MNMarketing Assistant / ReceptionistResponsibilities included receptionist duties, customer service, data entry, database management, compiling data detailing company statistics, creating quotes for sales department, and editing and designing the company newsletter.5/98-9/00 Gage Marketing Group Plymouth, MNProgram CoordinatorManaged a portfolio of incentive marketing accounts (3M, Lawrys and Alcoa Building Products)Responded to client concerns and questions in a professional, timely manner and resolved issues using high-quality communication and vast program knowledge. EducationCentury College Associate in Arts DegreeCentury College Womens Studies CertificateMetropolitan State UniversitySkills &QualificationsProficient in Microsoft Office Applications Access, Excel, Word, PowerPoint and Outlook.Excellent supervisory management skills.Vast knowledge of industry leading software and processing platforms.Long term experience in multi-channel marketing techniques.Excellent communication skills-both written and oral.Strong knowledge in list rental, data management & analytics.Extensive Direct Mailing knowledge including mail piece design requirements, USPS regulations, drop shipping, comingling, data standardization and variable data matched mailings.Strong attention to detail, organization and quality control.Excellent client advocacy and focus.Committed to self-development.References available upon request. |
