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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Puyallup,WA LINKEDIN LINK AVAILABLESummaryExperienced IT professional with a strong background in designing and developing efficient business and operations systems. Skilled in gathering and analyzing data, system configuration, testing, training, and troubleshooting. Competent in optimizing IT systems to support organizational functions and business processes with hands-on experience in enterprise-level software. EducationUniversity of Washington March 2020Bachelor of Science, Information TechnologySkills Object-oriented: C#, Python Database languages and frameworks: SQL, PostgreSQL, Wireframes Networking systems: Unix System Admin, Subnetting, Cisco, Ipv4, Ipv6. OS: Android, iOS, Microsoft Windows 10, Linux. Security tools: Microsoft Threat Modeling tool 7.2, Wireshark. AWS Services: Quicksight, Redshift, IAM, VPC routing, Neptune. Conferencing Tools: Teams, Zoom, Chime, SlackWork ExperienceWashington State Department of Transportation - Tacoma, WA (04/2023 - Present) Transportation Technician III Conduct site inspections and tests to evaluate the performance of transportation infrastructure by participating in quality assurance/control checks, ensuring high-quality products and materials comply with WSDOTs Standard Specifications. Assessing material performance and durability through various testing methods such as core sampling, sieve analysis, and density testing. Communicate with project managers/engineers on tests results based on project requirements Proficient in managing and maintaining inventory of transportation materials including but not limited to asphalt, concrete, aggregates, and pavement markings. Partake in meetings with project managers, engineers, designers, contractors, etc. to discuss scope and progress of construction projects.Akshaya Inc. - End Client: AT&T - Redmond, WA (01/2022 - 10/2022) Quality Assurance LTE Test Engineer Participate in current QA projects: Nokia Network Cloud Band and MVM (Motorola Voice Messaging), 4G, LTE, 5G, IQI, Wi-Fi Calling, Android/Android Security, WLAN, IPv6, smart watches, call forwarding, call protect services (spam, fraud), 3 way calls. Effectively communicate and collaborate with ATT (Carrier) SME, project lead, AT&T, R&D, and software engineers about network issues or UE issues and create tickets to report defects using JIRA. Participate in weekly meetings for project updates. Coordinate application and testing of eNodeB, MME, S/PGW, PCRF based on AT&T requirements. Lab testing experience executing scripts using test equipment such as R&S CMW500, Keysight. Aid in product & feature performance analysis, evaluation of new product & software releases. Analyze customer requirements, converting them into system requirements and capturing the detailed design for the development team to ensure UE (user equipment) meets QA and Carrier requirements. Amazon Web Services - Seattle, WA (12/2020 - 01/2022) Cloud Support Engineer (Analytics) Participate in the development of all elements of AWS cloud services infrastructure. Occasionally take the role as the Profile Primary with regards to monitoring the support dashboard: Monitor queue, communicate with Technical Account Managers/Analytics Manager via slack or chime in order to tackle customer issues based on severity, check and ping ticket requesters on updates. Provide customer support in designing databases and data visuals via code or excel and implement ETL processes in Redshift using PostgreSQL, NoSQL, and MySQL. Demonstrate expert customer service by using various methods/tools such as reporting systems, monitoring tools, and software management tools to delve deep into customer's issues and provide solutions. Perform strong troubleshooting skills to identify root causes of technical issues and deliver effective resolutions to end users. |
