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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary5 years of extensive customer service experience regarding customer inquiries; complaints; billing inquiries; Initiating and closing service request. Actively provided assistance with finding the best solutions to handle problems and shortfalls within my range of responsibility.SUMMARY OF QUALIFICATIONSSocial PerceptivenessActive ListeningComplex Problem SolvingTime ManagementCritical ThinkingJudgment and Decision MakingCustomer and Personal ServiceLeadershipProficient in Microsoft OfficeSelf-MotivatedApproachableCommunication SkillsProfessional ExperienceAT@T Atlanta, GeorgiaJune 2014  January 2024Customer Service AttendantRespond to customer queries about ATT services, equipment, promotions, roaming and billings informationDemonstrate ability to enhance customer retentions and satisfaction by providing outstanding and prompt customer servicesHandle and resolve multiple customer issues involving telephone and internet devicesPromoted for handling large volumes of customer issues in a timely mannerResponsible for completing customer requests for payments, activations, upgrades and other servicesRecognized for development of innovative ways to sell ATT products and services to customersKadan HealthCare, Atlanta, GeorgiaMarch 2011 - May 2014Customer Service RepresentativeMaintained records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions takenChecked to ensure that appropriate changes were made to resolve customers problemsCompleted voluntary customer service training to learn ways to enhance customer satisfaction and improve productivityBecame the lead "go-to" person for new reps and particularly challenging calls as one of the companys primary mentors/trainers of both new and established employeesExperienced in fast customer resolutions and commended by supervisor for the ability to resolve problems with low to minimal issuesConducted over 500 calls per week and acted as a primary point of contact with customersDirect TV Atlanta, GeorgiaApril 2008 - January 2011Customer Support SpecialistAssist customers with returns, purchasing store protection plans and service packagesTrained new employees in store policies, services, financing options and register operationsResponsible for scheduling in-home services via telephone or online interfaceResolved over 60 trouble calls per day to meet customers specific needsCompleted all inquiries from customers and stores regarding the status of units and other service issuesCommended for handling customer complaints and promoting conflict resolutionProvide positive, individualized customer care for hundreds of customers each weekEducationCentral Lafourche High SchoolReferences***References are available upon request***