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Click here or scroll down to respond to this candidateCandidate's Name
Ph: PHONE NUMBER AVAILABLEemail:EMAIL AVAILABLEStreet Address EzekielZion, IL Street Address
1Outgoing and Customer focused Order Management Representative with over 20 years of customer service experience in multi industry environments. Other skills include: Supply Chain Logistics Provide Assistance to Sales Reps Order Management Systems Invoice Generation Product Knowledge Quality Assurance Marketing Problem Resolution Team Participation Administrative Assistance Call Center Collections Chat Function EDI HelpScout SalesForce PROFESSIONAL EXPERIENCEBrook Furniture Rental, Lake Forest, IL July 2020-August 2023 Brook offers home and office Rental furnishings with most deliveries taking place within 2 business days on average. Fast, easy and sustainable by keeping furniture out of landfills, we pride ourselves on our worry-free rentals offering free exchanges within the first 7 days of your rental. Work with customers if their delivery or pick up is late, contact driver to see when they will arrive Assist customers with billing questions after delivery of furniture Waive fees, such as late fees, delivery fees if fees should not have been added to customers account Send Remits and outstanding invoices to customers asking when we can expect payment by utilizing a Collections spreadsheet generated weekly. Process credit, check, and Wire transfer refund requests upon move out when applicable Utilize the teams group mailbox and triage emails to the appropriate person. Work with sales, assist in their requests Work with the Concierge team to process the Customers Initial Payment needed prior to delivery Take payments from customers over the phone either by debit / credit card or ACH payment Set customers up on autopay if requested Schedule pick-ups for customers at end of lease term Help customers navigate our website,set up account online, show them how to make payments online, add their lease number,etc. Send damage invoices along with pictures to customers if damages are found upon pick-up from the DC BMO Harris Bank, Buffalo Grove, IL 2018 September 2019 Large banking call centerCustomer Service Representative, Personal Banker Respond to Customers requests in a timely manner regarding their accounts within a busy call center environment Provide Account balances, transfer funds, assist customers with online banking issues Follow banking rules, procedures, and protocols to stay in compliance Help customers understand transactions, fees, and provide the best banking experience based on their personal banking needs. Upsell when appropriate, offer Money Markets, CDS, offer different checking accounts based on their needs, activate ATM cards and reset pin numbers as needed Provide excellent customer service with every call using BMOS effortless one call resolution method. Candidate's Name Resume2Woodland Foods, Waukegan, IL 2015 2018Premier importer and supplier of specialty foods and dried ingredients, as well as basic kitchen staples. Customer Service Representative Processed orders, credits and rebates received via email, EDI and fax from various food distributors. This included sending sample orders and arranged product returns, as requested. Responded to emails providing customers with order status and tracking information. Worked with customers when product is out of stock. Offered product items in different sizes or something comparable, if available. Handled same-day and rush orders quickly, worked with shipping and production teams, when necessary, to ensure products were available and could ship within the customers expected delivery time. Used backlog tools to track and follow up on orders that had not shipped at the time expected. Provided pricing, product spec sheets and any other nutritional documents, as requested by customers. Set up new ship-to accounts and routing details for drop ship customers. Understood the unique needs of each customers account, shipping methods, pricing standards, private label vs. company brand. Worked closely with Sales Representatives to deliver the best customer experience. Cardinal Health, Waukegan, IL 2014 2015Global distributor of pharmaceuticals and medical products. Sr. Representative, Order Management Expedited orders by acting as a liaison in product sourcing, problem solving, research and dispute resolution. Provided appropriate customer support on complex customer issues including special requests, missing or damaged products. Managed problems and issues by coordinating with internal and external teams, documenting service issues then training others on the resolution techniques to ensure a positive customer experience. Demonstrated specialized knowledge of how products and service features are used in the customers business. Recommend alternatives when needed.Randstad Professional, Lincolnshire, IL and Bridge Personnel, Waukegan, IL 2010 2014 Professional staffing companies.Quality Assurance Specialist AkzoNobel, Waukegan, IL 2013 2014 Prepared shipping documents, including material safety data sheets, regulatory details and testing reports. Maintained tracking spreadsheets for orders that are ready for shipment. Used SAP to maintain and research manufacturing details, batch release and other product data needed to create testing reports. Created testing reports as needed to verify product specifications. Coordinated with other departments to ensure each has the most current documents for the products ready for shipping.Benefits Coordinator CVS/Caremark 2010 2011 Processed incoming faxes quickly in order to ensure patients received prescriptions in a timely fashion. Interacted with pharmacies, doctors offices, and in some instances the patients to confirm accuracy of prescriptions. Made sure the orders were sent to the right team/pharmacy based on the medication in a timely manner. One Step Ahead, Lake Bluff, IL 2005 2009A childrens catalog and e-commerce company, offering clothing, toys, safety items, and other parenting essentials for babies and toddlers.Product Development Assistant/ Customer Service Maintained various master Excel spreadsheets for the marketing group. Conducted internet research on similar sites to stay competitive in the market place. Worked directly with vendors to gather information regarding new products. Proofread catalog layout before catalogs were sent to print. Candidate's Name Resume3 |
