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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE, Mobile: PHONE NUMBER AVAILABLEPROFESSIONAL PROFILEPublic Trust / CompTIA Security + / Network A+/ Desk Analysis / Networking An experienced IT analyst that aligns security processes, policies, and procedures with security standards and operational goals in order to ensure that data safety and integrity are maintained. Proficient in security and cloud technologies with three years of experience, including managing large teams. Proficient in compliance, policies, and procedures. Capable of assessing malware impact, performing reconnaissance on networks, performing, and inspecting vulnerability scans. Looking to further grow in my professional career and grow within an organization.CORE COMPETENCIES CompTIA Security Plus Certification CompTIA A+ Certification Service Center Tier II Technician Tech Refresh/Appointment Center Malware Identification, Security Policies, Threat Analysis, Access Control, Network Security Microsoft: Word, Teams, PowerPoint, Excel, Visio, Adobe Acrobat, Dameware, Outlook 365 Ticketing System Automatic Call Distribution Training And Development Hardware FVC Video Switches, Marconi (Fore) ATM/ Ethernet Switches, Cisco Routers, and Xyplex Terminal Servers, HP, DELL Servers, Network Cat5 cabling and Fiber Optics, Mobile Devices: Palm Pilots, BlackBerry Remedy, PeopleSoft, Adobe PageMaker, Ghost, Microsoft Office Suite -2010/13 Windows XP/2007, 2010 and Vista, MS-DOS, TCP/IP, Token Ring, Ethernet, IPX/SPX, Fiber Optics, H.323, SNMP, VoIP, MPLS PROFESSIONAL WORK EXPERIENCECandidate's Name
Email: EMAIL AVAILABLE, Mobile: 240 556-8532 Assets Manager/Helpdesk AnalystUS Bureau of Labor Statistics Washington DC,November 2022- Present Managed Vulnerability Tracking Tool (VTT) Managed deployed and maintained anti-virus protection (McAfee EPO Agent) for the network enterprise system. Developed an e-Ticketing database and an enterprise device log (hardware, software, and peripherals) to document problems and associated corrective action or resolution. Recommended course of action and implementation after approval. Compiled and updated manuals and checklists for various network operations processes. Installed antivirus software programs and provided up-to-date virus protection to ensure client account data integrity. Scheduled monthly enterprise network vulnerability remediation activities. Updated a weekly Quad to maintain the inventory and location for all items barcoded items and peripheralsHelp Desk Tier 2/3Howard University Washington DC May2022- September 2022 Provided operations and maintenance on Active Directory, Exchange and BlackBerry. Imaged Single or multiple large-scale equipment moves and/or changes. Configured, supported, repaired and coordinated for 1,500 local and remote personal computers. Set up and maintained remote desktop/laptop applications (VNC servers and Citrix MetaFrame) Installed hardware, software applications, and operating systems. Node migrations for Token-Ring to Ethernetprocedures used by Migration team to expedite the process for 1,500 desktops. Investigated software, hardware products and vendors and make recommendations on purchases. Installed, configured and upgrade SQL Server 2000 client software on workstations for access to applications using sockets on servers. Team Lead over four Network Technicians to complete Y2K-compliance task to optimize network, application performance and functionality.IT Image Specialist/Technology RefreshmentNIH/ Grove Resource Solutions Inc. Bethesda, MDJanuary 2020- April 2022 Installed a wide range of applications and software such as Bit Locker encryption, Adobe, Java and Microsoft Office 365 on laptops and desktops for internal and external users. Closed and escalated 20+ new hire, data recovery and cross-shipment tickets daily from Asset Management Team through ServiceNow ticketing software. Assembled new workstation with 32inch dell monitors and full set up for all user. Candidate's Name
Email: EMAIL AVAILABLE, Mobile: PHONE NUMBER AVAILABLE Imaged and re-imaging of 20+ computer systems daily to ensure an up-to-date fleet of machines for use. Maintained the daily performance and upkeep of computer systems by cleaning PCs and repairing hardware issues. Completed Inventory upkeep keeping count and taking notes of all inventory. Desktop Support TechnicianDept of Education Washington DC January2019- January 2020 Configured, installed and supported desktops, laptop, handheld device, printers monitor and other peripherals. Provided technical support and troubleshooting for both software and hardware within a government environment. Managed and completed end User setup of computers and peripheral devices. Provided virtual and remote assistance session using Bomgar and Apple Remote Desktop. Maintained and monitored Service Now ticketing system, which aided and provided positive solutions to Helpdesk issues. Imaged Laptops and Desktops for new government employees and staging areas in various conference room at DOE. Maintained asset for Onboarding and Outboarding employees. Ensuring proper accountability for all asset. Configured Security Software (BITLOCKER) Provided excellent Customer Services for over 1000 users on-site and remotely. IT Support/Asset ManagementWashington DC June 2018 January 2019 Sub-Contracted with the Department of Education Migration Team. Responsible for installing and configuring 700 systems, peripheral and phones for end Users. Documented Spreadsheets reporting in order to assist with maintaining proper records of all assets. Diagnosed all hardware and software issues. Actively resolved both software and technical problems during migration period. Front Desk AgentHomewood Suites Hilton- Washington DC December2016-November 2018 Handled room reservations and assignments, guest registration, cashier/credit checks. Managed Key control and inventory for hotel suites. Provided excellent customer services and maintain a clean and neat working environment. Efficiently communicated with Hotel Staff to manage the quality and comfort for all suites on site. Candidate's Name
Email: EMAIL AVAILABLE, Mobile: PHONE NUMBER AVAILABLE EDUCATIONA + certification 2019A + Fundament 2019Studying to obtain Security Plus.Attend Hope Project C.C. Prep AcademyBusiness Management -University of Maryland College Park Crossland High School Graduate May 2012 |
