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Click here or scroll down to respond to this candidateCandidate's Name
Customer Care AdvocateMarketing StudentEMAIL AVAILABLELinkedInPHONE NUMBER AVAILABLELanghorne, PAWORK EXPERIENCECustomer Care AdvocateWellNet Healthcare - Feasterville-Trevose, PANovember 2022 - Present- Answers phone calls from multiple call queues- Reviews insurance plan benefits to determine plan provisions when call handling- Provides claim status and billing inquires- Manages tasks including call notation and documentation promptly- Communicates with my colleagues through Microsoft Teams and email inquiries when necessary to escalate call projects and handling- Overpayment resolutionMarketing SupportWellNet Healthcare Feasterville-Trevose, PAOctober December 2023- Assisted with creating and producing social media content on the company's LinkedIn site- Transcribed and edited online videos using platforms such as Pictory and Upwork- Use of Microsoft Outlook- Assisted with gathering quotes, artwork specs, and purchases of items for upcoming events- Managed Excel projects- Communication through SlackContact Center/Sales and Marketing Health Coordinator Vapotherm Access - Fort-Washington, PADecember 2018 September 2022SKILLSCustomer Service, Documentation, Sales,Social media marketing, Video marketing,Project management, Data analysis, Data Entry,Medical Coding, Inventory, Filing, Training,Microsoft Outlook, Teams, Salesforce, Slack, Oracle- Monitored symptoms of COPD patients through the companys personalized service portal- Recruited patients by making introductory outreach calls and successfully relaying the benefits of the program in an advisory that the patient agrees to complete enrollment- Documented all conversations or cases in Salesforce and updated records when necessary- Troubleshoot technical issues for patients involving their account or company-provided COPD devices- Ensured that all communications adhere to the companys approved marketing messaging and regulatory requirements for on-label use of products and devices- Served as a liaison between patients and Call Center Nurses, and documented each call promptly- Communicated with colleagues through Microsoft Teams, TalkDesk, and Revation CommunicatorCSR AdministratorEducational Testing Services (ETS) - Ewing, NJJuly 2017 November 2018- Worked in the ETS Brands Disabilities Services department- Processed and managed teaching certification applications for teachers/candidates with disabilities who were requesting testing accommodations- Use of AIMS applications and Oracle- Inbound and outbound emailing management- Scanning and filing of documentsCall Center Customer Service RepresentativeEducational Testing Services (ETS) - Ewing, NJApril 2016 June 2017- Worked in the CLEP Services department- Addressed customer service inquiries regarding the College Level Examination Program(CLEP) through inbound phone calls- Processed customer transcripts and assisted with the registration process for the program- Recorded and documented data in Oracle and Salesforce- Utilized clear communication skills when dealing with customers and other departments- Inbound and outbound emailing- Performed Quality ControlDental Medical Office ReceptionistRadiant Smiles Dental - Yardley, PAOctober 2015 to June 2016- Responsible for maintaining patient records- Prepared and processed insurance claims/ payments- Use of medical coding for dental procedures- Administered billing to patients- Customer service responsibilities, which included managing inbound and outbound phone calls- Scheduled patients appointments and assisted with check-ins and checkouts- Responded to clients feedback, questions and concerns- Communicated and engaged with my colleagues through Microsoft SharePoint EDUCATIONMarketingPenn State World Campus University Park, PAAugust 2022 to PresentBachelors degree - Fall 2024Business AdministrationBucks County Community College Newtown, PAMay 2021 to July 2022Associate degreeHigh SchoolConwell Egan Catholic High School Fairless Hills, PA September 2006 to June 2010High school Diploma |
