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Atlanta, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESUPPORT ENGINEERStrategic and innovative technology leader with extensive experience analyzing, designing, and developing lean, well-documented and testable code using modern design techniques that conform to the industry best practices. Recognized for the ability to communicate complex information to key stakeholders, senior management, and cross-functional teams to deliver custom solutions. Focused on providing support for end-users, troubleshooting escalated issues, and assisting in application migrations. Core competencies include:Software Programming Engineering Design Concepts Data Structures Algorithm Application TestingScrum / Agile Project Management Strategic Thinking Customer Relations Integration TechnologyTECHNICAL SKILLSMicrosoft Office Tools: PowerApps, Power Automate,Outlook, Excel, Word, PowerPoint, Project, Visio, OneDrive, Teams, SharePoint, and JiraSELECT HIGHLIGHTSAutomated email notification for Macys Thanksgiving Day parade participants and reduced the length of time needed to deliver notifications from 3 days to 1 day.Assisted in development of automation for email password reset resulting in over 5 thousand man hours saved annuallyCollaborated in developing the design of a process to migrate in-house developed applications from Lotus Notes to Microsoft Office 365 for calendar notifications, increasing associate productivity by 40%.Macys Make Magic team award winner 2017. The Make Magic awards are part of Macys national employee recognition program. This particular award was a team recognition award to successfully completing the company wide project to convert all users from a Lotus Notes email and collaboration environment to Microsoft Office 365.EXPERIENCEApplication Support Specialist, Remote June 2021  PresentResponsible for providing technical support and guidance to users and clients of various software applications. Desgin and develop Power-Platform based applications.Created Microsoft PowerApps application and PowerAutomate processes to support the organizationProvided support and administration for Fieldpoint software environment.Provided support and administration for Maximo software environment.Created ad-hoc reports and provided daily reportingMACYS, Johns Creek, GA October 2008  July 2020Lead Engineer, February 2012  July 2020Provided outstanding Microsoft Office 365 and SharePoint administration and support for over 40,000 employees and over 2,00 stores for Macys, Bloomingdales and Blue Mercury. Oversaw Microsoft Office 365 and SharePoint administration; providing End-user support and training and serving as a liaison between Microsoft and the Office 365 user base.Administration and support of Microsoft Office 365 for staff.Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items).Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content.Training and educating end-users on Microsoft Office 365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc.).Lotus Notes Administrator / C++ Developer, October 2008  February 2012Lead Domino Developer working closely with a team of Domino Administrators. Designed ad-hoc views on an as needed basis to support administrators function..Created necessary processes to help clean up and streamline Domino infrastructure and support administrators function using lotus scriptDeveloped, coded, and modified Domino applications using lotus script, formula language, JavaScript, C++, SQL, HTML, AJAX, ODBC, etc.FEDERAL RESERVE BANK OF ATLANTA, Atlanta, GA June 2000  February 2008C++ / Lotus Notes DeveloperCreated databases and workflows in Lotus Notes and XPages that are handled at client and web environments. Expertise in Lotus Notes development to include @Formula language and LotusScript, plus knowledge of xPages and web-enabling client applications.Enhanced existing application code to reduce operating time or improve efficiencyDesigned, developed, implemented, integrated and supported custom developed on the Lotus platform.Participated in developing and refining best practices for custom development projects.Ensured management and delivery processes are in place and are properly executed on client engagementsProvided technical Lotus programming expertise.ADDITIONAL EXPERIENCEBYERS ENGINEERING, Atlanta, GASoftware EngineerEDUCATIONBachelor of Science (BS)  Computer Science  University of South Carolina-ColumbiaADDITIONAL INFORMATION