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Click here or scroll down to respond to this candidateCandidate's Name
ExperienceStudent Helpdesk Worker at UNT Dallas, Dallas, TXFebruary 2023 June 2023 Attend walk-in appointments for troubleshooting Setup multi-factor authenticators for staff and students Answer phone calls and help users with account related issues Provide information to others about escalating and extra help Class A CDL Driver at Stevens Transport, Mesquite, TX June 2022 August 2022 Perform deliveries in a timely manner Complete pre and post inspection daily on equipment Handle sensitive material and documents safely Drive defensively to protect myself and those around me Account Administrator at Caliber Home Loans, Dallas, TX October 2021 May 2022 Setup accounts for the Mortgage Servicing Platform (Black Knight) Ensure users had appropriate AD/Azure groups according to their work requirements Maintain ticket queues organized and prioritized per SLAs Attend to email inquiries as well as escalate them Troubleshoot and resolve incidents and escalate to higher tier employees if neededEducationUniversity of North Texas at Dallas, TXJanuary 2023 - Present Information Technology MajorIT Student, Year Up, Boston, MAJanuary 2019 January 2020 Completing a one-year, career-development program comprised of college-level courses (ACE accredited), professional training, and a six-month internship in ITDetailsPhone #: PHONE NUMBER AVAILABLEe-mail: EMAIL AVAILABLELanguagesSpanish Native speakerSkills/SoftwareActive ListeningFast LearnerAttention to DetailMac OS XWindowsServiceNowNetworkingSQLMicrosoft Office SuiteReferencesKelly Clark from WayfairEMAIL AVAILABLE
PHONE NUMBER AVAILABLESheareazade PenaEMAIL AVAILABLE
PHONE NUMBER AVAILABLE/pre> |
