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Title Customer Service General Manager
Target Location US-VA-Fredericksburg
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
232 Birdie Road, Locust Grove, VA 22508 Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Objective:Seasoned veteran restaurant manager with over 30 years' experience and winning attitude seeking to apply knowledge to a similar position to lead a successful business. Highlighted Job Skills: -Hiring and training of new employeesScheduling and maintaining acceptable labor costsExecuting food orders to always ensure available fresh product and maintaining acceptable food costs Performing accurate inventories on a regular consistent basis Building of salesAdministrative duties, calculating profits and losses, payroll, banking, bill paying and posting Improving customer service through team building, consistency, mentoring employees Certified with ServSafe and TIPSProfessional Experience:Assistant F&B / Service DirectorFawn Lake Country ClubJune 2022- PresentI am on charge of the service department insuring that all members of the club receive the best possible service . I have rewriting the training packet and have helping improve member survey results. I work closely with our Chef and Events coordinator to insure all events run as smooth as possible. I also work with our event committee to help plan new and exciting events for the members. General ManagerGlory Days Grill, Culpeper VADecember 2011 - May 2022As an integral part of the leadership team, I can proudly state, as of Janissary 2021, this restaurant has been up in sales over last year for 13 months in a row by at least18.5% (Second highest increase in the company). I also work with upper management to create new items for both bar and restaurant menus. And training program.Senior Assistant ManagerCracker Barrel, Summerville SCOctober 2008- December 2011My main duties with this position included training and preparing other managers to be promoted, along with supporting the restaurant to run successfully in all other aspects. Floating Bank TellerBB&T, Loudoun County VAJune 2006- October 2008My duties in this new career path included visiting and helping the banks in my region that are short- staffed so that they may run smoothly. I performed transactions for customers and oversaw that all federal regulations were maintained while upholding BB&T's customer service standards. Kitchen ManagerOutback Steakhouse, Sterling VASeptember 2005 to June 2006My main responsibility here was maintaining a successful kitchen in all aspects to support the restaurant through hiring and training all kitchen staff ensuring proper execution and quality of all meals, making accurate food orders and performing weekly and monthly inventories. I kept food and labor costs low which contributed to the overall success of the restaurant. Assistant General ManagerBob Evans, Leesburg VAFebruary 2001 to September 2005My main duties with this position included training and preparing other managers to be promoted, along with supporting the restaurant to run successfully in all other aspects. General ManagerPizza Hut Bull Run AreaAugust 1997 to February 2001As the leader in this establishment, my duties here included running great shifts through consistent customer service, building great teams, making consistently great product, and all banking and administrative tasks.Education:Northern Virginia Community College2006Studies were Business ManagementLord Fairfax Community College2000-2001Studies were electronics with a GPA of 91Douglas Macarthur High School 1996H.S. Diploma with a GPA OF 88Specialized Training:Dale Carnegie2006This course I took while working for Outback Steakhouse emphasized the importance of motivating myself as well as others in every situation, not just in the work place. The course also focused on public speaking, as well as relating to others that may not share my ideals to find common grounds. Certified 2011 & Re certified 2023ServSafe This course I took while working at Bob Evans emphasized the importance of safely handling food, proper temperatures for sterilization, and good practices for maintaining a clean cooking environment.ServSafe Alcohol & TIPSCertified 2012 & Re certified 2021These courses I took while at Glory Days emphasized responsible bar tending and compliance with Virginia ABC Laws.References Available Upon Request

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