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Click here or scroll down to respond to this candidateCandidate's Name
Miramar, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEThis format aims to clearly highlight Linda's extensive experience and skills across different roles, emphasizing her proficiency in customer service, security, and organizational tasks. Adjustments can be made based on specific job applications or preferences in presentation style. Work ExperienceYouth CounselorYMCA-Pembroke Pines, FLFebruary 2024 to Present Supervise, provide care, actively interact and play with children in activities that can include the following actions: reading, drawing, coloring, puzzles, games, and playing with toys. Ensure that the environment is safe and welcoming. Establish effective interpersonal relationships through honest, open communication with co-workers children and parents. Leads and instructs children in games and other activities. Provides comfort to upset children. Pages parents if a child is upset or ill. Provides feedback to parents. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Act in a professional manner at all times providing maximum customer service. Be aware of all Branch areas and staff; know who can assist you. Spend time developing cooperative working relationships. Report all accidents, safety hazards, or conflicts to your supervisor immediately. Be responsible for the safety of self, participants, room, equipment, materials and other areas of the recreation center, inside and out. Become CPR and First Aid certified. Perform CPR and First Aid if needed. Serve as a positive role model with an emphasis on developing and maintaining effective communication with participants, parents, other staff and supervisors. Attends and participates in family nights, program activities, staff meetings, and staff training, as needed / required. Build enthusiasm for activities and programs. Disinfect equipment and toys during shifts. Keep the program areas neat and organized. Follow all safety procedures. Project a positive image self and the YMCA. Follow work site requirements regarding punctuality, appropriate dress, staff meeting attendance, etc. Assist in YMCA recruitment and special events, as needed / required. Adhere to all Department of Health and YMCA of Long Island standards, expectations and regulations. Ensure program, staff and patrons maintain hygiene habits/practices in accordance with CDC guidelines. Other tasks as directed.Customer Service Representative Remote Call Center NationsBenefits-Miramar, FLJanuary 2024 to Present Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day. Re-scheduling patient appointments as required via telephone calls and written notification to patients. Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database. Taking clear and accurate messages on behalf of other departments. Responding to patients questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols. Reviewing physician schedules regularly to maximize capacity and verify correct scheduling. Creating testing orders for patients and faxing or mailing as per patient request. Faxing medical records to facilities authorized to receive patient information. Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. Other duties as assigned.Front Desk ConciergeVOX MIAMI-Miami, FLAugust 2022 to PresentWhile working at the front desk my duty is to greet and assist any and every guest, answer any inquiries a guest may have, answer and direct phone calls, all while working to make sure that every guest is greeted and feels welcomed while maintaining company culture at all times. When all my duties are fulfilled and things are slow at the moment, I'm closely monitoring camaras to make sure all perimeters of the building are secured and if any suspicious activity were to be seen, I would immediately contact the MOD or Rover on the shift for inspection and proceed to write a report on the events which occurred. Security GuardGlobal Spectrum-Miami, FLMarch 2016 to September 2021 Licensed professional security officer for 10 years Followed all security and safety regulations Wrote logs and incident reports Monitored entrance and exit doors and access gates Effectively recommended appropriate action during emergency situations Monitored and authorized entrance and departure of guests, employees, visitors, and patrons EducationHigh school diploma in Physical therapyAmerica academy high school - Miami, FLMarch 2016 to May 2016Skills Customer Service (10+ years) Receptionist (10+ years) Security (10+ years) Time Management (10+ years) Organizational Skills (10+ years) Microsoft Word Program organizer Communications (10+ years) Security Customer service Surveillance Guest Services CCTV Loss Prevention SalesCertifications and LicensesGuard Card |
