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Candidate Information
Title Customer Service Operations Manager
Target Location US-GA-Locust Grove
Email Available with paid plan
Phone Available with paid plan
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CONTACTLocust Grove, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONAtlanta Metropolitan CollegeB.A  Administration and ManagementAtlanta, GAHarold Washington CollegeB.A  Administration and ManagementChicago, ILSKILLS Database administration Staff Management Strategic planning Documentation and control Presentation design Planning & Scheduling Payroll and budgeting Policy and procedure modificationClerical Analytical skills Leadership Customer Service Training & Development Conflict ResolutionREFERENCESADEWALE ADENIRANOperations ManagerGXO LogisticsPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEExperienced Office Management and Administration Professional with a proven history of optimizing productivity, efficiency, and service quality in diverse environments. A dependable, ethical, and dependable support specialist and leader, blending advanced organizational, technical, and business acumen. Seeking a full- time position that offers professional challenges and allows me to utilize my people skills.PROFESSIONAL EXPERIENCEGXO Logistics MATERIAL HANDLER II Fairburn, GA September 2022  Present o Safely operate forklifts and other equipment to move, inspect, and record incoming materials accurately, ensuring no damage and verifying quantities and quality against shipping documents.o Store materials considering weight limits, stacking height, and safety regulations, and prepare them for shipment, ensuring accuracy and timeliness. o Maintain a clean, organized, and safe warehouse environment, following safety procedures, and communicate effectively with team members and supervisors to ensure efficient workflow and issue resolution.Stream Properties SECURITY OFFICER Atlanta, GA May 2021  September 2022 o Oversee property clients and buildings to ensure compliance with property regulations. o Coordinate vendor and maintenance access to utility spaces on site. o Provide daily activity reports to property manager. o Coordinate with state officials to secure property and de-escalate issues as per client requests.o Report all property damages to quality personnel. o Organize events with various market vendors, including Jack Daniels, Grey Goose, and Bacardi.Georgia Department of Human Services MAIL ROOM MANAGER Atlanta, GA July 2019  May 2021 o Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships. o Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.o Integrated logistics systems into company processes to improve operations and manage work orders and price changes.o Oversaw appointment scheduling and itinerary coordination for both clients and personnel.o Improved office operations by automating client correspondence, record tracking and data communications.o Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.o Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.Ricoh FIELD SUPPORT REP/TEAM LEAD Atlanta, GA June 2015  July 2019 o Investigated and resolved customer inquiries and complaints, demonstrating product knowledge.o Developed operational processes and management standards for efficient services. o Served as a key holder, responsibly opening and closing the store, earning the trust of management.o Managed vendor communication regarding backorders, future inventory, and special orders.o Conducted routine quality control of customer services and managed mail sorting and distribution.o Handled daily billing paperwork and collaborated with the accounting department on invoicing and shipping issues.CHARLES OSBY-MATERIAL HANDLER II-

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