| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Columbus, OH Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Financial ServicesSolutions-driven business professional with experience writing, editing, and formatting request for proposal (RFP). Client service professional with experience assisting clients with their cash management needs. Seek opportunities that will display my passion while reflecting the company s values. Skills include: Proposal Writer Editing Formatting Project Management Client Service Risk Management Coaching & Training CommunicationEXPERIENCEChase, Columbus, OH 3/2023 - 3/2024Collateral & Document Researcher
As a collateral and Document Researcher my responsibilities consisted of locating missing agreement and other documents from Commercial Banking transactions aged prior to December 2021. Accessed various loan systems and repositories searching for the documents to clear outstanding exceptions.
Reviewed exception case in the workflow, attached document and submitted for clearance.
Accessed loan systems to ensure exceptions were still outstanding and followed process flow. Collaborated with team on project requiring outside counsel.
Worked on special projects as needed.
Chase, Columbus, OH 3/2022 - 3/2023Proposal Associate
As a proposal writer my duties consisted of providing standard content to city, state, government, health, higher education, and not-for-profits clients seeking solutions for their business. The role consisted of adding content to Request for Proposals, editing and formatting. Provided 90% content per writer s guideline using AP style. Attended scheduled kick-off calls to discuss the client and solutions based on request. Captured edits from the deal team; banker, Treasury Officer, Sales Associate, and other PSSs assigned to provide content to the deal.
Completed draft in the final stage, adding biographies, graphics, and other pertinent material.J.P. Morgan Chase, Columbus, OHClient Service Professional 6/2021 - 2/2022Assisted clients with their cash management needs to operate their day-to-day business. This consisted of account opening and closure, research and analysis, account maintenance, stop payments wire transfers and account reviews.
Managed Commercial portfolio of Retail/Commercial clients. Onboard clients and opened commercial checking accounts by gathering sensitive and confidential information. Assisted client with all account maintenance activity, stop payments, online setup and inquiries and research. Collaborated with clients adding ACH debit block to their account to avoid fraud.Randstad, Dublin, OH 12/2019 - 7/2020Lead CoordinatorAs a contractor through Randstad working for Cardinal Health, my responsibilities as a lead coordinator were to apply chargebacks to client s accounts.
Reconciled chargeback rejects due to pricing or membership. Processed credit rebills to WAC/wholesale pricing or bill another contract. Researched reason for rejections; determined reason and resolved.
Posted payments to clients account.
Robert Half, Columbus, OH 7/2018 - 7/2019Compliance AnalystAs a Compliance Analyst contractor with Chase my job duties were to conduct periodic reviews for all client types to ensure compliance.
Reviewed all risk level client types for periodic reviews. Followed all policies and GFCC guidelines to ensure all client types-Individual, Personal Investment Companies (PICs), Trust, Estates, Foundations adhered to the federal guidelines. Work with offshore partners to ensure edits and latest guidance were applied to review before progressing to the next process.
Randstad, Dublin, OH 5/2018 - 7/2018Customer Service RepresentativeAs a contractor working for Fiserv, provided OTP-one time passcode to clients locked from using their accounts. Received inbound calls from banking and merchant customers whose card had temporary holds placed. Made outbound calls based on the system alert for potential fraud. Identified fraudulent charges and took steps to resolve them.Healthscope Benefits, Columbus, OH 1/2018 - 3/2018Member AdvocateReceived calls from members and providers discussing plan benefits, coverage, and eligibility. Reviewed claim status with callers and discussed plan coverage. Assisted with website enrollment and reset passwords. Transferred calls requiring predetermination to the certification area. Input manual claim info into the system received via fax.
Axelon Services Corp, Dublin, OH 6/2017 - 10/2017KYC Compliance Specialist
Contracted to work on a special remediation project with Discover Card, my responsibilities were to use all search parameters to locate a business location, status, and ownership.
Worked on a special project requiring remediation for low-risk tier clients for upcoming audit. Validated company existence, address information and contact information through open-source resources, LexisNexis, SOS, D&B, company website or other reliable sources.
Searched company location using google mapping to verify the business existence and status.
Updated system of record with updates and changes.
J.P. Morgan, Columbus, OH 2/2016 - 2/2017AML/KYC AnalystAudited Due Diligence Forms (DDFs) submitted by Commercial Bankers for upcoming reviews.
Conducted extensive research for potential fraud, money laundering, negative media, and compliance violations.
Provided guidance and coaching for Market Managers and KYC Officers per procedure.
Developed a thorough knowledge of high-risk activity, products, and industries to satisfy the review.
Ensured all relevant documentation attached per procedural guidelines.
J.P. Morgan, Columbus, OH 3/2009 - 2/2016Client Service SpecialistDesignated Client Service Professional assigned to a book of over two hundred accounts. Reviewed policies and procedures for all processes to ensure compliance. Assisted client with money movement, account opening and closing, stop payments, establishing online platforms, research, and resolution.
Completed internal audits for Know Your Customer (KYC) for existing clients and new prior to onboarding; as well as conducted negative media searches.EDUCATIONBachelor of Arts, Business Managements
Ohio Christian University, Lancaster, OHPROFESSIONAL TRAININGCommercial Banking Training Anti-Money Laundering Fred Pryor Training Regulatory Compliance Social Media |
