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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESaint Georges, DE Street Address
SUMMARYI'm very personable and enjoy talking to people. Helping customers and making sure that they are being listened to attentively and, taking care of their needs is important. I'm very understanding and patient. I have a lot of experience speaking with customers, and I will say, customer service is where I excel! I'm organized and always eager to learn new skills.SKILLSAge-appropriate activitiesHousekeeping abilitiesSafety understandingReading skillsSanitation understandingConflict resolutionProblem resolutionOrganizationEXPERIENCECustomer Service Team LeaderChic-Fil-A Bear, DE Sep 2022-Aug 2023Motivated teams by recognizing and rewarding excellence.Held monthly meetings with associates to provide constructive feedback on performance.Partnered with fellow team members on new customer service program to promote seamless transitions.Attended job training to sharpen skills and keep informed of new products.Engaged in conversation with customers to understand needs, resolve issues and answer product questions.Referred unresolved customer grievances to designated departments for further investigation.Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.Conferred with customers by telephone or in person to provide information about products or services and take orders.Child CaregiverSelf-employeed Saint Georges, DE Aug 2015-Aug 2022Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.Supervised and cared for children agesNewborn to 14.Sanitized toys and tables to maintain clean, safe environment.Cared for children of various ages and assisted with feeding, dressing and daily activities.Maintained safe, healthy and comfortable childcare environment.Read stories to children to promote literacy skills.Made nutritious snacks and meals for 7 children.Rocked, changed and fed infants as young as 8 weeks.Patient Care CoordinatorGastronenterology Associates Newark, DE Sep 2003-Oct 2008Answering in-bound CallsLiaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.Established strong work network by building professional relationships with physicians and fellow employees.Processed patient intake information and updated medical records prior to treatment.Completed insurance verifications and claim forms for patient intake and processing.Provided administrative support for patient care staff.Demonstrated flexibility during changes to patient care practice.Received and routed care team messages and documents to appropriate staff.Assured regulatory compliance and professionalism across patient service.Submitted various medication requests electronically.Explained policies, procedures and services to patients.Helped patients obtain health care services by setting up referrals.Following up with patients after proceduresMaking check up appointments if neededGreeting patients when they came to check in for appointmentsScheduled evaluations and procedures for patients.EDUCATION AND TRAININGMedical Assistant Certification : Medical AssistingHarrison Career Institute Wilmington, DE May 2002High School DiplomaWilliam Penn High School New Castle, DE June 2001