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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPeople-inspired, detailed-oriented Assistant General Manager with over 14 years of experience across various spectrums of the industry seeking an opportunity to further cultivate my skills and growth potential with a reputable Hospitality driven restaurant. I possess strong communication, organizational, problem-solving and overall positional acumen to be an incredible asset to any company, Work ExperienceAssistant General ManagerQdoba Mexican Eats-Philadelphia, PASeptember 2023 to August 2024 Assisted General Managers in all aspects of the daily restaurant operations at any of the four locations under the Philadelphia Fresh Foods LLC not limited to inventory, line server and cook shift oversight, all back office procedures (open and close and financials) Overall line oversight ensuring adherence to portions and proper line movement through all stations ll the way to cash out. Committed to excellent customer service from initial greet to checkout Ensured all prep was up to par daily and assisted in assembling any catering orders both dry goods and hot food with 200% accuracy before leaving the premises Coached all employees when procedures and policies were not adhered to and praised them when they were. Directed the team overall with respects to their shift positions and any rotations if needed to promote a smooth transition down the entire line Maintained cleanliness of the restaurant (outside and inside)and upkeep of all equipment for proper and optimal performance. Touched all tables to make sure our guests had everything they needed for an exceptional experience Restaurant ManagerOutback Steakhouse-Springfield, PANovember 2022 to July 2023 Responsible for all FOH operations overseeing Bar/Host employees as well as managing guest flow and traffic with regards to seating and minimizing wait times AOR was ensuring optimal guest satifisfaction and overall dining experience with effectual table visits and guest interaction.while improving our Google Star Reviews using our Guest Lens platform. In addition toincreasing LBW sales by effectively coaching team members to actively offer that second cocktail to increase their PPA Conducted Bar and Kitchen line checks on scheduled shifts (opening or closing) making sure our products are fresh and in date maximing food quality and minimizing food waste Using PoSi, Outback Reservation platforms, was able to monitor sales and labor while being ever mindful of business flow to make appropriate cuts where needed Fully engaged the staff keeping them abreast of any specials. Ally Rallies along Teachbacks on new food specials in conjunction with daily/weekly contests to keep them motivated to improve in their salesmanship to create a fun work environment which translated into a successful shift for all Maintained Nightly Meat Inventory Sheet to ensure accuracy of inventory and investigated any and all variances also, at the direction of the JVP (Joint Venture Partner), maintained a Nightly Notes Worksheet that tracked daily sales and traffic v. the same period last year along with daily comps, ToGo sales, Forcasted/Scheduled/Actual/Optimal hours for both FOH and BOH Assisted HeadWait with closing paperwork, Daily Sales Report and cash counting for accuracy of daily depositsRestaurant ManagerCuba Libre Restaurant and Rum Bar-Philadelphia, PA May 2021 to July 2022 Responsible for the day-to-day operations on the Floor Work directly with Assistant General Manager and Beverage Manager to ensure staffing needs were met on a daily basis using our scheduling platform Interact with all guests to create and provide an exceptional dining experience with a do what it takes attitude and immediately rectifying any issue that might prevent that Order of all dry storage and chemicals making sure we had all necessary takeout materials and items for restaurant cleanliness Assist in managing the Nite Club every weekend by working with the Bar, our Greeter and Busser staff whenever needed as well as ensure our guests are having a safe and enjoyable time Establish the floor plan for the Service Staff and create weekly schedules for all Support Staff (Server Assistants and Bussers with the exclusive of Hosts) Beverage ManagerNot Your Average Joe's-Ardmore, PAJuly 2015 to May 2021 Currently overseeing all bar operations. up to and including all purchasing, training and recruitment. Trains new employees in all aspects of Front of the House (FOH) operations including but not limited to serving and hosting and bartending Works with Server Manager and GM to ensure full staff for daily operations Thorough knowledge of LBW and drink menus (responsible for batching, stocking and weekly inventory including data input, reconciliation through our Crunchtime inventory systems) Maintains batch beverage and cleaning logs Performs daily, weekly and monthly cleaning calendar tasks to ensure bar cleanliness at all times Strong proficiency in reading, understanding and interpreting variance reports pertaining to LBW inventory to control waste and product loss Intermediate proficiency in Microsoft and Excel Strong ability to engage our guests to ensure total satisfaction, rectify any and all issues that may arise with a "do what it takes" approachSenior Bartender/Certified TrainerJoe's Crab Shack-Bala-Cynwyd, PAFebruary 2013 to December 2014-Trained all aspects of Front of the House (FOH) and Back of the House (BOH) operations including but not limited to dishwashing, serving, food preparation and portioning.-Possessed thorough knowledge of food and beverage with the ability to describe in extensive detail to better assist our guests-Assisted in weekly LBW inventory and other projects assigned by Bar Manager-Prepared all drinks according to JCS specifications and standards (use of jiggers and other measuring tools)-Maintained batch beverage and cleaning logs-Performed daily, weekly and monthly cleaning calendar tasks to ensure bar cleanliness at all times-Trained all new personnel and cross trained current JCS employees Operations ManagerMax's at the Seafood Factory-Philadelphia, PADecember 2010 to November 2012-Handled all aspects of daily activities with respects to the business operations- Maintained employee relations up to and including training, scheduling, hire/fire and recruitment of all personnel-Maintained extensive logs for usage of all inventories to optimize income turnaround and minimize waste(liquor, bar supplied, food items, etc.)-Purchased all inventory using any and all cost saving measures while working closely with our suppliers-Tasked with payroll of all employees and managing bill payments and all other related expenses-Scheduled all contractors for any upkeep and maintenance of the facility (electricians, plumbers, pest control, etc.) as well as semi-annual and annual heath and fire safety inspections-Made daily deposits and all other duties as assigned to by General Manager-Ensured the necessary ratio of employees were RAMP and TIPS certified as required by federal law-Actively participated in weekly Bar Owner Guilds as well as served on the Board as Recording Secretary and TreasurerSterile Packaging Operations Technician Level 2Merck and Company-West Point, PAJuly 1998 to November 2010-Reported to any production line assigned to by supervision according to departmental scheduling and personnel demands.-Trained and certified to train on all aspects, including batch record review and all other associated documentation, and equipment of all production lines within the department.-Worked in very close proximity with QA and QC in verifying all product, fill numbers and component codes against the Site Master Formula to ensure accountability of all materials at both the upstart and completion of each ticket.-Tasked with line cleaning, trouble-shooting and minor repairs during line operation and prior to changeovers.-Performed weekly/monthly/quarterly checks and cleanings in all equipment to ensure all calibrations, preventive maintenance and housekeeping were up to date and appropriately logged in accordance to site specific and /or departmental SOPs.-Participated in daily/weekly team meetings to assess the production schedule and all other related topics pertaining to the department including recommending corrective actions and process improvements to minimize or even eliminate any potential APRs (Atypical Process Reports)-Was active in the Departmental and Plant-Wide Safety Committees, regularly attended monthly/ quarterly cGMP themed sessions and often assisted with regulatory agency inspections and audits-Employed in various departments within the Vaccine Manufacturing and Research Divisions (Lyo Filling, Bulk Formulation, Finished Packaging) as well as Warehouse Distribution and Logistics Departments throughout my employment at the company all of which require a thorough knowledge and application of all related, ever changing cGMPs, SOPs and federal regulations. EducationDiploma in Business AdministrationTemple University - Philadelphia, PAJanuary 1993 to December 1995Central High School - Philadelphia, PAJune 1993 to June 1993Skills Crunchtime Labor Cost Analysis Restaurant experience Host/Hostess Food Safety Microsoft Word Guest relations Management Serving Experience Restaurant Management Microsoft Excel Kitchen Experience Banquet Experience POS Teamworx Quality Assurance Bartending Upselling OpenTable Supervising experienceCertifications and LicensesTIPS |
