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Street Address w Madison st PHONE NUMBER AVAILABLE EMAIL AVAILABLESkills:Reliable computer savvydedicated team playerMicrosoft officeissue resolutionproperty managementEducation:Taylor business institute: Chicago, Illinois 6060107/2011-06/2013Associates of applied scienceProfessional experienceLoyola University Medical Maywood,IL 01/2016-02/2019Patient Access Partner 2Utilize cadence scheduling software to preform a variety of actions including scheduling, canceling or rescheduling appointments and referralsAccurately pre-registers patients for appointments and test via epicUnderstands and identifies insurance typesWorks and designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocolsPre-registers patients for appointments and tests, verifies and updates patient demographics and insurance informationDemonstrate a commitment to quality improvement and excellenceAC Livery Chicago,IL 6064712/2005-12/2016DispatcherGreeted customers respectfullyReceived inbound calls across multiple telephone linesScheduled and maintain appointments for clientsBuild a successful relationship among the clientele, coworkers and managersChicago Transit Authority. Chicago,IL 60467Customer Service RepresentativeAddressed customers concerns via inbound telephone call including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolutionProcessed and routed customer complaints and maintain complaints database to ensure customer inquiries are answered in a timely mannerProcessed customers refund including but not limited to service requests, letters and fare disputesMaintain daily log of all items ProcessedMaintain customer accounts and special inquiries; respond to service requests via emailPreformed other duties as assignedSatmer LLC Property Management, Chicago il 6065108/2019-Present-Property Manager-collect rent, handle maintenance requests, handle tenants problems if any, order home depot orders, tenant turnover, assist with getting unit ready for move in, etc. |